explore engage elevate Microsoft Dynamics CRM User Group (CRMUG ® ) Chapter Meeting Welcome! Perth CRMUG – 12 th May 2016

exploreengageelevate Agenda 5:00 – 5:30Registration and Networking 5:30 – 5:40Housekeeping & Microsoft Notices 5:40 – 5:50Customer Voice | 5:50 – 5:55Just 1 TIP | 5:55 – 6:25Main Presentation | CRM - a System of Intelligence by Peter Schmidt 6:25 – 6:30Open Mic

exploreengageelevate Microsoft Noticeboard Dynamics CRM OL “Spring Wave” release roll out underway Field Service Portals for Employee Self Service Project Service Guided Navigation Power Apps & Flow in public preview CRM OL Support & Recovery Assistant now available -diagnostic-now-available-in-office-365-support-and-recovery-assistant-sara Power BI Demo – combining CRM OL data with web site data

@CRMUG Just 1TIP

Shared Project for Early Bound Classes New feature in Visual Studio 2015 Add all the CRM early bound classes in the Shared Project. Now add a reference of the SharedProject into Plugins, Unit Tests or Workflow Projects. To do it use the following procedure.

Right-click on the plugin/unit test project and select Add Reference. You will then see the following dialog: After adding it will look like

@CRMUG The Show CRM as a System of Intelligence Peter Schmidt

MASSIVE DISRUPTION IS OCCURRING… Industry Disruption Industry disruption is occurring in real time!

Conversations as a Platform: Bots

Cognitive Services: The Seeing AI App