Methods of Training Starter Create your own definition of training. Give an example of training you have undertaken in your life so far. Did you have a good or bad experience of training? Why?

Learning Objective To be able to recommend appropriate training methods. To be able to recommend appropriate training methods. Learning Outcomes A – Justify a recommended method of training. C – Analyse the benefits and drawbacks of training methods E – Differentiate between the methods of training

Training at The Office Watch this episode of The Office based around the training of employees. What do you think about this training programme? How would you have reacted if you were leading the training session? Watch this episode of The Office based around the training of employees. What do you think about this training programme? How would you have reacted if you were leading the training session?

Induction An introductory programme for new employees An introductory programme for new employees Helps to settle new employees into the business as quickly as possible Helps to settle new employees into the business as quickly as possible Induction programme may ease any doubts new employee has about their new job Induction programme may ease any doubts new employee has about their new job Can last from a single day to several weeks, depending on the job itself and the challenges for the new employee Can last from a single day to several weeks, depending on the job itself and the challenges for the new employee Usually followed with additional training and a review to see how new employee is settling in Usually followed with additional training and a review to see how new employee is settling in

Induction programmes include: Welcome on the first day Welcome on the first day Guided tour of the organisation Guided tour of the organisation Copies of department manuals, health and safety documents and staff handbooks Copies of department manuals, health and safety documents and staff handbooks Introduction to new work colleagues Introduction to new work colleagues Initial introductions, training for any new software, hardware or machinery not known to the employee Initial introductions, training for any new software, hardware or machinery not known to the employee Opportunity to sit in on team meetings Opportunity to sit in on team meetings Opportunity to familiarise the new employee with the working environment Opportunity to familiarise the new employee with the working environment

Training opportunities Untrained or badly trained employees at best, make mistakes, at worst, are a danger to themselves and those around them Untrained or badly trained employees at best, make mistakes, at worst, are a danger to themselves and those around them Can cause customers and suppliers to become dissatisfied Can cause customers and suppliers to become dissatisfied The HR department ensures all employees attend basic training The HR department ensures all employees attend basic training Specific departments identify specific training needs (training needs analysis) Specific departments identify specific training needs (training needs analysis) HR then arranges the necessary training and can decide whether it is for an individual or group HR then arranges the necessary training and can decide whether it is for an individual or group

Review and feedback Once training has been delivered, its effectiveness should be reviewed Once training has been delivered, its effectiveness should be reviewed The business must ensure that money spent on training is worthwhile The business must ensure that money spent on training is worthwhile Managers need to ensure that training benefits employees and meets their needs Managers need to ensure that training benefits employees and meets their needs There will be competition for allocation of the training budget; managers will aim to secure as much money as possible for their own staff There will be competition for allocation of the training budget; managers will aim to secure as much money as possible for their own staff

Lets try some training 4 volunteers please!! 4 volunteers please!! You will be our trainers, the rest will be our trainees. You will be our trainers, the rest will be our trainees. Each trainer will take it in turns to deliver a simple training task. Each trainer will take it in turns to deliver a simple training task. Trainees will be expected to complete the training and an evaluation sheet at the end. Trainees will be expected to complete the training and an evaluation sheet at the end.

Staff development Staff development needs are identified in appraisal every 6 months or annually Staff development needs are identified in appraisal every 6 months or annually The meeting reviews last year’s objectives and performance since last appraisal, and sets new objectives for the year ahead The meeting reviews last year’s objectives and performance since last appraisal, and sets new objectives for the year ahead Strengths and weaknesses of the employee will be positively discussed and training needs identified Strengths and weaknesses of the employee will be positively discussed and training needs identified By investing in the employee through training, the employee’s performance and the relationship between employee and employer are improved By investing in the employee through training, the employee’s performance and the relationship between employee and employer are improved A business may obtain a commitment from an employee to remain with the business in return for investment in staff development A business may obtain a commitment from an employee to remain with the business in return for investment in staff development

In-house training Could be provided by: Could be provided by: –HR –Project leaders –Management or supervisors –External specialists Will be specific to that place of employment Will be specific to that place of employment Very common, used to update employees on policies and procedures Very common, used to update employees on policies and procedures May have no practical use outside of that workplace May have no practical use outside of that workplace

On-the-job training Takes place in the working environment Takes place in the working environment Includes: Includes: –Shadowing an experience employee to learn from them (when the new employee has lots of different things to learn) –Mentoring of a new employee by an experienced colleague (when a new employee would benefit from reassurance in the first few weeks) –Coaching of a new employee to learn new tasks (when the new employee needs to know about new equipment or machinery)

Off the job training Using a wide range of different training organisations: Using a wide range of different training organisations: –Colleges –Specialist training providers –Training agencies Can provide certificated training Can provide certificated training May be on-going – staff will need a time allowance to attend and complete the course May be on-going – staff will need a time allowance to attend and complete the course Not organisation specific, but based around skills, abilities or knowledge Not organisation specific, but based around skills, abilities or knowledge

Activity Complete the missing gaps in the table provided Complete the missing gaps in the table provided

Create a training schedule Create your own team building training programme. It should include details of the times that activities will take place and a detailed description as to the purpose of activities. Create your own team building training programme. It should include details of the times that activities will take place and a detailed description as to the purpose of activities.