WORKPLACE READINESS SKILLS FOR THE COMMONWEALTH OF VIRGINIA

Positive Work Ethic Comes to work every day on time Is ready to take direction Is prepared to accomplish the task at hand Integrity Abides by work place policies and laws and demonstrates ethics and morals

Teamwork Contributes to success of the team Active listens to others Contributes help when needed Self-Representation Dresses appropriately Uses language and gestures suitable for the workplace

Creativity and Resourcefulness Contributes new ideas and works with resources Diversity Awareness Works well with other diverse customers and employees Conflict Resolution Negotiates possible solutions to interpersonal and workplace issues

Speaking and Listening Follows directions Communicates effectively with customers and fellow employees Reading and Writing Understands and addresses workplace documents and writes clearly Critical Thinking and Problem Solving Reports and addresses problems that arise in completing assigned tasks

Health and Safety Follows safety guidelines Manages own health Organizations, Systems and Climates Identifies the “common” issues and his or her role in fulfilling the mission of the workplace Lifelong Learning Continually acquires current industry related information Reviews professional skills

Job Acquisition and Advancement Prepares to advance for a job and to seek promotion Time, Task, and Resource Management Creates and maintains a productive plan of work Mathematics Uses mathematical skills to accomplish tasks

Customer Service Locates and addresses the needs of the customers Provides friendly, thorough, and knowledgeable service Job-Specific Technologies Uses and safely practices technological resources to accomplish work responsibilities in a productive manner

Information Technology Uses computers, file management techniques and software/programs efficiently Internet Use and Security Uses the Internet appropriately for work Telecommunications Selects and uses appropriate internet and service providers