Volunteer Managers National Meeting Wed 10th October 2012 Royal College of Physicians, Edinburgh Welcome and Introductory Remarks: Sandy Watson OBE DL Chairman, National Group on Volunteering in NHS Scotland

Membership of National Group Sandy Watson, Chairman, NHS Tayside Board (Chairman) Rob Coward, Educational Projects Manager, NHS Education for Scotland Harriet Eadie, Director, Volunteer Centre, Edinburgh Lynne Kidd, Head of Public Affairs, Scottish National Blood Transfusion Service Anne Lee, Health Improvement Programme Manager, NHS Health Scotland Diane Lockhart, Volunteer Service Manager, NHS Lothian Louise Macdonald, Chief Executive, Young Scot Gary Malone, Volunteer Centre Angus Diane McCulloch, Service Manager, Dundee City Council Pat O’Meara, Scottish Ambulance Service Josephine Mitchell, Volunteer Development Coordinator, NHS Fife Katrina Murray, Volunteer Service Manager, NHS Lanarkshire Jackie Smart, Head of Operations, Scottish Health Council Janice Torbet, Associate Director of Human Resources, NHS Tayside Margaret Young, Services Manager, NHS Greater Glasgow & Clyde Alan Bigham, Programme Manager, Scottish Health Council Francis Santos, Patient Support Policy Team, Scottish Government

Aim and Objectives of the National Group Action Plan/ National Outcomes Volunteer Service Manager (VSM) Network Volunteer Centres and Volunteering in NHS Scotland Young People and Volunteering – A Framework Training Programme Communications Plan Volunteer Development Scotland – V Enable

Aim To provide national leadership and guidance to ensure a long term vision and consistency of approach and support for volunteering across NHS Scotland

Objectives To build on the foundation provided over the initial three years of the strategy through the specification of national outcomes and the contributions of the partners To engage with the NHS, Scottish Government and other appropriate partners to do a number of things:

Promote the strategy/ foster creation of local action plans Support to maximise capacity Facilitator – sharing information/ good practice Raise the profile Assist demonstration of positive outcomes Good quality volunteering placements Stakeholder consultation/ participation Receptive and supportive culture Proposals to ensure sustainability

Action Plan/ National Outcomes Outcome 1 Volunteering contributes to Scotland’s health by: a) enhancing the quality of the patient experience b) providing opportunities to improve the health and wellbeing of volunteers themselves Outcome2 The infrastructure that supports volunteering is developed, sustainable and inclusive Outcome 3 Volunteering and the positive contribution it makes is widely recognised, with a culture which demonstrates its value across the partners involved

Aim and Objectives of the National Group Action Plan/ National Outcomes Volunteer Service Manager (VSM) Network Volunteer Centres and Volunteering in NHS Scotland Young People and Volunteering – A Framework Training Programme Communications Plan Volunteer Development Scotland – V Enable

Proposed Programme of Support Development of a Regional Volunteer Managers Network Provision of training opportunities Development of a good practice guide in the form of a handbook based on experience within Boards. A “guide” – not prescriptive

Refreshed Strategy Plan for continuous improvement in volunteering management. Establish and demonstrate effective reviewing of local strategic plans. Support in the form of facilitated planning sessions will be offered in order to develop Volunteering Improvement Plans covering the period April 2013 – March Boards worked hard to achieve the UK Quality Investing in Volunteers (IiV) Standard - to improve and build a consistent approach to support volunteers and to ensure that volunteers across the whole of NHSScotland have a positive experience. Keen that these standards are maintained and central funding has been provided to Volunteer Development Scotland (VDS) to cover the costs of reassessments. Schedule for the reassessments.

Evaluation Evaluation will be undertaken in the last quarter of the programme (2 years till October 2013) The National Group for Volunteering and the Programme Manager will continue to liaise with the Scottish Government Health and Social Care Directorates on progress and direction of travel. We cannot underestimate the valuable contribution volunteers and volunteering provide, and can continue to provide, to help us deliver our 2020 vision of an NHS that is person-centred, and which emphasises partnership, co-production and an asset-based approach and which is supported by the 2020 workforce vision.

For Alan Bigham; The nominated lead for Volunteering Staff involved in the management of volunteers Whether support (as set out in the letter) is wanted in relation to the development of your Volunteering Improvement Plan for the period April 2013 – March 2014.

The Context “Mutual NHS” National Quality Strategy Inequalities/ community engagement/ co- production/ early years Partnership Shifting the balance of care Health and social care integration – Change Fund/ IRF Redesign and reconfiguration of services

Sharing Practice: Three Avenues a regional meeting structure an on-line discussion forum, and annual national events.

Outcomes Sought Today: Participants share learning from the Investing in Volunteers (IiV) award and learn from each other’s experiences. What about capacity issues? Participants identify the regional network they will engage with. Participants engage with improvement methodology in relation to the proposed board improvement plans.

Rapid Improvement Events Staff at the sharp end are asked to identify what, from their experience, are solutions to problems. So: What are the problems you face? Identify causes and identify potential solutions.