Rental Housing Stability Program (RHSP) NeighborWorks America CHAM Convening May 4-5, 2015 CHW is a nonprofit that helps people and communities move up in the world through opportunities to own, rent and achieve.

About CHW Rental Communities ■ 30 year history ■ 32 rental communities ■ Over 1,900 apartments ■ 18 Learning Centers ■ Over 150 supportive housing apartments

Our Mission and Values Help people and communities move up in the world through opportunities to own, rent, and achieve

Agenda ■ How it all began ■ Basic program: Financial Fitness class ■ Comprehensive program: Rental Housing Stability Pilot Program ■ A year of learning ■ Establish policies and procedures ■ Meetings with Community Manager and Resident Coordinators ■ Reporting ■ Communication ■ The results ■ The Future ■ Further evaluation of results

■ Our Mission and Values ■ Triple bottom line: Family, property, community ■ Basic Program: Referrals to Financial Fitness Classes ■ Community Managers would refer residents to Financial Fitness Classes if they were asking for a rental payment extension ■ Financial Fitness classes were an all day class, credit and budget review as well as goal setting ■ Comprehensive Program: Referrals to Rental Housing Stability Program ■ Personalized coaching ■ Follow up with resident ■ Interdepartmental involvement How it Began

■ Establish Policies and Procedures ■ Asset/Property Mgmt ■ Classes & Coaching ■ Communication ■ Reporting ■ Meetings with Community Managers & Resident Coordinators ■ Setting up expectations and creating accountability ■ Results A Year of Learning

20 rental communities 61 households assisted 92% avoided eviction Household Retention LEGAL FEES $1,255 per unit Z BAD DEBT $3,573 per unit TOTAL PROPERTY COST $4,800 per unit POTENTIAL SAVINGS $268,800 Financial Impact of Eviction

■ Further Evaluation for Expansion ■ Culture Shift The Future

Sochiata Vutthy Senior Asset Manager (760) Ext 5459 Contact Us

Eviction Prevention: Calculating Benefits

Set up Costs

Annual Costs

Calculating Potential Benefits

Calculating Potential Benefits cont.

Break Even Strategies