American Hotel & Lodging Educational Institute®

The American Hotel & Lodging Educational Institute® Our mission statement: To be the premier source for quality hospitality education, training, and professional certification, serving the needs and advancing the excellence of hospitality schools and industries worldwide.

Hospitality and Tourism Management Program

Hospitality and Tourism Management Program (HTMP)

HTMP: Components Student Textbook—one each year Student Workbook—one each year Teacher Classroom Materials –Teacher Wraparound Edition (Textbook) –Teacher Resource USB Drive Instructions to Teachers on Key Program Elements Lesson Plans PowerPoints Classroom Resource Materials/Activities Assessments/Quizzes Student Workbook answer key & support materials Teacher Resource Guide o Syllabus o Articulation Crosswalk o Learning Competencies o Common Core Standards Matrix Media Package –Supplemental DVD Package –Supplemental Online Courses for Students

Year One Curriculum

Unit 1 - Introduction to Hospitality and Tourism Unit 2 – Hospitality Soft Skills Unit 3 – Operational Areas –Rooms Division, Food & Beverage, Finance Unit 4 – Sales and Marketing Unit 5 – Safety and Security Students will receive a very comprehensive overview of the skills needed to be entry-level employees across all operational areas. NOTE: Year 1 can be taught as a stand-alone curriculum Students will focus on learning the aspects, responsibilities, knowledge, and skills required from the operational perspective of the hospitality and tourism industry.

Year Two Curriculum

Unit 1 - Introduction to Leadership and Management Unit 2 – Hospitality Leadership Skills Unit 3 – Operational Leadership –Front Office, Housekeeping, Facilities Unit 4 – Managing Food and Beverage Ops Unit 5 - Managing Business Operations –Human Resources & Finance Unit 6 – Sales and Marketing Unit 7 – Safety and Security Students will focus on the leadership and managerial aspects, responsibilities, knowledge, and skills required by an entry-level leader within the hospitality and tourism industry

HTMP Student Components (One for each year) Textbook Workbook –Scantron sheet for final exam –Workplace Voucher for Certification –Workplace Evaluation Form for Certification

Student Textbook Industry profiles: focusing on career building best practices Chapter Competencies Terms You Should Know sidebar definitions Red boldface terms in text Pineapple Fun Fact Box: featuring history, heritage, and future of hospitality and tourism industry American with Disabilities (ADA) Box: featuring responsibilities and requirements Green Practices Box: highlighting sustainable conservation methods Graphics, charts, and diagrams to engage student learning Apply Your Learning chapter review Glossary

Student Workbook Engaging activities to: –Build student vocabulary and contextual understanding –Develop verbal and nonverbal learning skills –Reinforce and apply learning through: Case studies Industry related calculation and formula usage Written exercises Problem solving scenarios Scantron sheet to administer exam Workplace Voucher for Certification Workplace Evaluation Form for Certification

HTMP: Teacher Components Teacher Classroom Materials –Teacher Wraparound Edition (Textbook) –Teacher Resource USB Drive Instructions to Teachers on Key Elements Lesson Plans PowerPoints Classroom Resource Materials/Activities Assessments/Quizzes Student Workbook answer key & support materials Teacher Resource Guide o Syllabus o Articulation Crosswalk o Learning Competencies o Common Core Standards Matrix Media Package –Supplemental DVD Package –Supplemental Online Courses for Students

Teacher’s Wraparound Edition Talking Points for student textbook and workbook Background information for key topics Additional learning activities for every chapter such as: –Ideas for guest speakers –Group projects –Role playing –Research assignments Activities designed to appeal to different learning styles

Lesson Plans Discussion outline for each chapter section Link to Common Core Standards Link to Hospitality Cluster Standards Learning competencies Key terms and vocabulary Additional group or individual learning activities Classroom management guides Links to appropriate supporting materials Apply Your Learning answers

PowerPoint Presentations Focus on chapter competencies Guide to classroom discussions Complete answers to questions

Assessments Provides quiz/test sections and answer key Provides chapter test and answer key Final exam review guide

HTMP:Teacher Resource Guide Sample Syllabus Math & Communication Skills Learning Objectives/Competencies Articulation Crosswalk Common Core Standards Matrix HTMP Certificate of Achievement Template

Supplemental Media Package Year 1 DVD Package (One Time Purchase) –Includes (9) DVD titles (these titles are the same training DVDs used by lodging operations around the world) –Front Desk First Impressions –Enabling Independence: Service for Guests with Disabilities –Courtesy Rules! Telephone Skills Now –Housekeeping: Quality Guestroom Cleaning –Stay Safe: Awareness Training for Housekeepers –Bed Bugs: Facts and Prevention –Preventive Guestroom Maintenance –Restaurant Server –Lodging SafetyWorks

Optional Media Kit (Year 1) Allows a student access to 8 supplemental online “courses” or “modules”. Each of these programs is utilized by lodging operations worldwide for internal training. Key selling points for Year 1 Media Kit  5 of the 8 courses can lead to Professional Certification  Renewal Sales – each student needs a new access code every year  Can be taught in the classroom or assigned as homework – each module is designed for independent learning

Year 1 Media Kit Components – Training Modules Only Three of the eight modules are segments of industry training programs offered online to lodging operations worldwide. –Supervisory Skill Builders: Effective Communication module ( 1 hour) –Front Office Manager: Introduction to the Front Office module (1 hour) –Eye on Awareness®: Hotel Security Training (1 hour)

Year 1 Media Kit Components - Professional Certification Training Programs 1.Guest Service GOLD® (2 hours) 2.Skills Training: Front Desk Representative (5 hours) 3.Skills Training: Guestroom Attendant (5 hours) 4.Skills Training: Maintenance Employee (5 hours) 5.Skills Training: Restaurant Server (5 hours) Interactive reading and video content training students in these 5 specific areas/positions. Used by lodging operations worldwide to train front-line staff Each course has a separate certification exam students can take to earn Professional Certification Designations with lapel pins and certificates for their portfolios

Professional Certification Designations Portable, Stackable, International Recognition Each of the 5 “entry-level” programs offered on the Year 1 Media Kit has a separate certification exam the school can order for their students - from EI. –Guest Service Gold® exam is Certified Guest Service Professional. $15.00 per student. –Certified Front Desk Representative, Certified Guestroom Attendant, Certified Restaurant Server, Certified Maintenance Employee exams are each $35.00 per student, per position. These are the same exams and designations offered to industry professionals. *No workplace requirement for Guest Service Gold*

Stackable Certification Option Certified Guest Service Professional (CGSP®) Complete Guest Service GOLD® Curriculum included in the Supplemental Media Package within the Student Online Course annual package CGSP® Certification available for purchase at a deeply discounted rate for HTMP students CGSP® offers students the chance to earn an internationally recognized, industry supported professional certification in the first year of the program. There is no workplace requirement for CGSP®.

Optional Media Kit Year 2 – Training Modules Only This Media Kit contains only training resources – no additional professional certification. Completes the training programs offered through the Year 1 Media Kit –Supervisory Skill Builders (8 modules, 8-10 hours) –Front Office Manager (complete program, including Module 1 offered in Year 1, 8-10 hours) –General Manager 101 (2 hours) –PCI Compliance Training: Information Technology (1 hour)

Year 1 and Year 2 Final Exam Student exams must be proctored by an administrator (guidance counselor, principal, etc.) industry personnel or clergy –Testing may be completed any time after students complete each textbook Certificate of Completion awarded to students who score 70% or higher on the final exam each year. Students who score 90% or higher receive certificate “with honors.”

HTMP Curriculum Professional Certification Certified Hospitality & Tourism Management Professional (CHTMP) New professional designation created specifically for graduates of the HTMP program – very specialized knowledge, training, and unique designation Requirements: –Pass both HTMP Year 1 and HTMP Year 2 final exams with a score of 70% or higher –100 hour work experience in qualifying position Qualifying position is defined as working, whether paid or unpaid, in the hospitality industry Hospitality industry is defined by four categories: Accommodations, Food & Beverage, Transportation, or Attractions (see Page 11 of Year 1 text) There is no supervisory level requirement Work requirement can be done over the course of the 2 year program, but must be completed within 120 days (4 months) of taking the Year 2 final exam Students will receive a Workplace Voucher to have their supervisor sign to verify they have completed the 100 hour work requirement Supervisor will also complete a 1-page Evaluation Form to be used as a personal portfolio for the student in order to showcase skills mastered. There is no minimum score requirement for the Evaluation.

Certified Hospitality Instructor Teacher Certification Just revised into 2 levels, both offered online Participants receive : –Customized textbook –Access to online instruction content –Examination (required for professional certification) Upon successful completion of both levels and completion of 120 hours of internship, teachers will be awarded the CHI (Certified Hospitality Instructor) certification

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