E-Commerce Dr. Amira Idrees

Course General Rules 20 Mid-Term Exam 10 Project Subject: E-commerce

electronic commerce Gary P. Schneider 9th edition E-commerce usability, tools and techniques to perfect on-line experience Davi Tarvis

Topics E-commerce Infrastructures, tools, software E-commerce Security and authentication service Electronic Payment Methods and protocols Access to database information via web interfaces E-Commerce Web Server developments

Electronic Commerce and Electronic Business To many people, the term “electronic commerce” means shopping on the part of the Internet called the World Wide Web ( The Web) Electronic commerce (or e-commerce) also includes many other activities, such as : businesses trading with other businesses Internal processes that companies use to support their buying ( selling, hiring, planning, and other activities ) Some people use the term electronic business (or e-business) when they are talking about electronic commerce in this broader sense. For example, IBM defines electronic business as “the transformation of key business processes through the use of Internet technologies.” Most people use the terms “electronic commerce” and “electronic business” interchangeably.

Electronic Commerce and Electronic Business We will use the term electronic commerce (or e-commerce) in its broadest sense and includes all business activities that use Internet technologies. Internet technologies include the Internet, the World Wide Web, and other technologies such as wireless transmissions on mobile telephone networks. Companies that operate only online are often called dot-com or pure dot-com businesses to distinguish them from companies that operate in physical locations (solely or together with online operations).

Electronic Commerce (E-Commerce) There are many different definitions and understanding about E- Commerce. According to Frederick J. Riggins and Hyeun-Suk Rhee, a recent pilot survey shows that some practitioners and managers view E-Commerce --> buying and selling goods and products over internet. However, researchers believe the E-Commerce practice should include a wide variety of presale and post-sale activities. Applegate et al.[1] identify three classes of e-commerce applications: - Customer-to-business - Business-to business - Intraorganzational

3/9/01EMTM 5538 Brief History 1970s: Electronic Funds Transfer (EFT) – Used by the banking industry to exchange account information over secured networks Late 1970s and early 1980s: Electronic Data Interchange (EDI) for e- commerce within companies – Used by businesses to transmit data from one business to another 1990s: the World Wide Web on the Internet provides easy-to-use technology for information publishing and dissemination – Cheaper to do business (economies of scale) – Enable diverse business activities (economies of scope)

The Scope of Electronic Commerce Electronic Commerce encompasses one or more of the following EDI (Electronic Data Interchange) on the Internet on the Internet Shopping on the World Wide Web Product sales and services on the Web Electronic banking or funds transfer Outsourced customer and employee care operations Electronic Commerce: - Automates the conduct of business among enterprises, their customers, suppliers and employees - anytime, anywhere. - Creates interdependencies between your company’s value chain and those of your suppliers and customers. Your company can create competitive advantage by optimizing and re-engineering those value chain links to the outside.

3/9/01EMTM E-commerce applications Supply chain management Video on demand Remote banking Procurement and purchasing Online marketing and advertisement Home shopping Auctions