Patsy Fulton-Calkins, Ph.D. Joanna Davis Hanks, Ed.S. South-Western Educational Publishing Copyright 2000 All Rights Reserved.

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Presentation transcript:

Patsy Fulton-Calkins, Ph.D. Joanna Davis Hanks, Ed.S. South-Western Educational Publishing Copyright 2000 All Rights Reserved

The Communication Process Chapter 9

Your Goals Describe the relationship between communication and self-concept Explain the communication process Identify communication barriers and techniques for reducing the barriers Use effective communication techniques

Communication and Self-Concept

Communication is the ability to make known; to impart; to transmit information, thought, or feeling so that it is adequately received and understood

Self-concept is the way you see yourself--who you believe you are, what your strengths and weaknesses are, and how you believe others see you

Self-Concept Experience Feedback from others –Vocabulary –Relationships Self-concept strengtheners

Verbal & Nonverbal Communication Verbal communication is the process of exchanging ideas and feelings through the use of words

Verbal & Nonverbal Communication Nonverbal communication is the process of exchanging ideas and feelings through the use of gestures

Communication Process The Message The Receiver The Originator The Response

Nonverbal Communication Body Language Time Voice Quality Space

Communication Barriers Language usage Allness Influence Categorization Cultural differences

Reduction of Communication Barriers Active listening Person oriented Non-judgmental Conflict resolution

Communication--A Growth Process

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