Notice distress, hear concerns, respond helpfully A model for training health and social care professionals in patient-focused support

When the patient is distressed and the health worker doesn’t know what to say - - great teachers are needed When people don’t prioritise the teaching of listening skills - - teach listening skills anyway

When we value listening – learners notice that we value listening When we respect our learners – they take that respect with them to their patients

Ambition? A workshop which is the best of its kind A national community of educators of communication skills An expanding body of research evidence A comprehensive website of resources An infrastructure that can’t be closed down by NHS England

Quality, Quality and Quantity Improved learning packs Improved SATFAC packs Licensed trainers who have demonstrated competence Quality assurance programme Updates and resources on the website Systems to support hundreds of trainers

What have we achieved? 500 people trained to teach SAGE & THYME 113 trained to teach SAGE & THYME in the last 12 months 35,600 training packs used

Publications First paper published in Patient Education and Counseling (2010) Second paper accepted for publication in Journal of Continuing Education in the Health Professions (publication March 2014) District Nurse study being prepared for publication (Griffiths et al)

My greatest worry? The misunderstanding of the Y