Multi-channel Services …delivering documents differently.

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Presentation transcript:

Multi-channel Services …delivering documents differently

Customers want choice 81% of UK adults want to choose how they receive their information 84% of UK adults don’t like it when companies take away the right to how they are communicated with

Paper documents Paper is still needed: 16 million UK adults don’t have basic online skills Many adults still prefer the tactile feel of a printed page and reassurance of a physical file copy.

Online documents Online is accessible: 68% of UK adults access information on-the-go. Documents need to be available to them 24/7 Customers are using multiple devices: PC, Laptop, tablet and smartphone. Documents need to accessible on different platforms

The answer is choice Let customers access documents in a way that suits their needs Offer printed and online documents without changing your systems

Supply your let us Data from your… ERP System AccountsMarketingCRMBilling Consolidate your data Collated by a unique identifier Flexible grouping by company, branch, office, customer type, location etc. Design your documents LayoutPersonalisation Dynamic content Customer specific messages and reminders Produce & Despatch Secure IS production facility Mailings verified and sorted for mail rebates Documents presented on paper, online or both Despatched to customer address or centralised point. How it works

CustomerAlerted Multi-channel Distribution Retrieved Data files Uploaded & Prepared ReceivedPostedPrinted

Questions? Thank you.