CSV October 30, CSV Course Number: Credit Hours: 2.0 Hours Link: (CSV)

CSV October 30, Variance Models assist local unit and managers with scheduling using current and projected workload to capture identified Customer Service staffing opportunities. CSV CSSOM – Customer Service Staffing Opportunity Model Management tool to assist with identifying Vital Few offices CSV – Customer Service Variance Postmaster/MPOO level performance management tool to right size complement level and identify workhour opportunity down to the unit level (CAG A-G offices) CSAW – Customer Service Adjust Workload Unit level tool for supervisors to match workhours with workload

CSV October 30, Data Elements: End of Run – Auto/Mech Volume eFlash – Distribution and Box Volumes, Workhours WOS – Earned Hours and Workload WebVARS - Vending AMS – Routes and Deliveries WebCoins – On Rolls Complement and MPOO designation CSV

October 30, CSV LDC Workhour Analysis Total Function 4 LDC 41 LDC 42 LDC 43L, 43F, 43P, 43A (Letters, Flats, Parcels, Allied) LDC 44 LDC 45 LDC 46 LDC 48 Overtime

CSV October 30, CSV Workload / Volume Analysis EOR - DBCS, CSBCS, FSM Distribution – Letters, Flats, Parcels/Sprs, Total Manual Box Section – Manual Letters, DPS Letters, Flats, Parcels Retail Transactions

CSV October 30, CSV Click on CSV to enter the program.

CSV October 30, CSV Use radio buttons to select Area 4A = New York4G = Southwest 4B = Northeast4H = Southeast 4C = Eastern4J = Great Lakes 4E = Western4K = Capital Metro 4F = Pacific4Z = National CSV Use radio button to select CSV program

CSV October 30, CSV Use pull down menu “Choose Scope” to drill to desired level. By selecting the Area name, a report can be generated containing all offices by Area or District. By selecting the District name, a report will be generated containing all offices within the District by MPOO Area.

CSV October 30, CSV At the next pull down menu “Select Cluster/Area” to drill to desired level. If the Area name was selected in the first step, the second list will include the Area and District names. By selecting the Area name, a report will be generated containing all offices within the Area. By selection a District name, a report will be generated containing all offices within the District.

CSV October 30, Variance Models CSV If the District name was selected in the first step, the second list will include the selected District’s MPOO Areas. Select a desired MPOO.

CSV October 30, Variance Models CSV A list of the MPOO’s offices will now appear to the right of the selected MPOO. To drill to an individual office, select the office from the list. If no office is selected, the report will contain all offices within the MPOO area.

CSV October 30, Variance Models The reports available or “Canned Reports” or “Ad Hoc Reports”. CSV

October 30, Variance Models In the “Canned Report” selection, use the radio buttons to select a designated time period. CSV Then click on the “Submit Query” button to view the Variance Summary report. Click submit query

CSV October 30, Variance Models Select “Ad Hoc Reports” for specific time period Choose begin date on left hand side Choose end date on right hand side Click on “Submit Query” button CSV In the “Ad Hoc Report” selection, choose the begin and end date for the time period desired. Then click on the “Submit Query” button to view the Variance Summary report. Click submit query Choose begin week Choose end week

CSV October 30, CSV REPORT HEADERS MPOO AREA (1) Customer Service Variance Summary 6 Customer Service Days 09/29/2007 to 10/05/2007: Defines selected range of report Tot Auto/Mech Var Hrs: Total actual auto/mech hrs minus earned hrs for the period selected Tot Auto/Mech Var Vol: Total actual auto/mech vol minus benchmark vol for the period selected Tot Manual Var Hrs: Total actual manual hrs minus earned hrs for the period selected Tot Manual Var Vol: Total actual manual vol minus benchmark vol for the period selected Tot Retail Var Hrs: Total actual retail hrs minus earned hrs for the period selected Tot Retail Trans: Total actual retail transactions for the period selected Tot Admin Var Hrs: Total actual admin hrs minus earned hrs for the period selected Tot F4 Var Hrs: Total actual F4 hrs minus earned hrs for the period selected FTES Clerks/Mailhandlers Actual: Actual Full Time Equivalent Staffing for period selected FTES Clerks/Mailhandlers Earned: Earned Full Time Equivalent Staffing for period selected FTES Variance: Actual FTES minus Earned FTES for period selected

CSV October 30, CSV COLUMN HEADERS AutoMech Hours % Achd: Sum of earned LDC41 and LDC42 hrs divided by actual LDC41 and LDC42 hrs for selected period AutoMech Volume % Var: Sum of actual auto/mech vol minus benchmark auto/mech vol divided by benchmark auto/mech vol for selected period Total F4 Hours % Achd: Sum of earned total F4 hrs divided by actual total F4 hrs for selected period Total F4 Hours Var: Sum of actual total F4 hrs minus earned total F4 hrs for selected period FTES Actual: Sum of actual total F4 hrs divided by divided by the number of days in selected period FTES Earned: Sum of earned total F4 hrs divided by divided by the number of days in the selected period FTES Variance: Sum of actual FTES minus earned FTES Manual Hours % Achd: Sum of earned LDC43 and LDC44 hrs divided by actual LDC43 and LDC44 hrs for selected period Retail Hours % Achd: Sum of earned LDC45 and LDC46 hrs divided by actual LDC45 and LDC46 hrs for selected period Admin Hours % Achd: Sum of earned LDC48 hrs divided by actual LDC48 hrs for selected period Manual Volume % Var: Sum of actual manual letters and flats minus benchmark manual vol divided by benchmark manual letters and flats for selected period Retail Trans % Var: Sum of actual retail transaction vol minus benchmark retail transaction vol divided by benchmark retail transaction vol for selected period

CSV October 30, CSV This level of the Customer Service Variance Summary report shows where each office within the MPOO area stands ranked by FTES variance. Chart defaults to ranking by FTES variance. All columns can be sorted by clicking on the column headers. Customer Service Variance Summary Report

CSV October 30, CSV Selecting related Send to Excel icon at bottom of screen will export the data into Excel.

CSV October 30, CSV Pop-up will appear, you can save or open the file.

CSV October 30, CSV This level of the Customer Service Variance Summary report shows where each office within the MPOO area stands ranked by FTES variance. Chart defaults to ranking by FTES variance. All columns can be sorted by clicking on verbiage at the top. Excel results from download

CSV October 30, CSV From the MPOO level report, using the FTES variance column, you can begin to drill to the Vital Few Offices. Selecting Unit name will produce the Unit Variance report.

CSV October 30, Variance Models Complement Analysis Workload Analysis Productivity Analysis Route & Delivery Analysis Workhour Analysis CSV Unit Variance Report

CSV October 30, Variance Models CSV Unit Variance Report: FTEE Complement Analysis Benchmark: FTEE based on daily earned workload averages for the prior fiscal year. Earned: FTEE based on average daily earned workload for the selected period. Actual: Shows the current on rolls complement as reported to WebCOINS Variance: Sum of actual FTEE minus earned FTEE % Achieved: Sum of earned FTEE divided by actual FTEE

CSV October 30, Variance Models CSV Unit Variance Report: FTEE Complement Analysis Summarizes total Full Time Equivalent Employee level and workhour usage.

CSV October 30, Variance Models CSV Unit Variance Report: Auto/Mech and Manual Workhour Analysis Actual: Actual workhours reported for the selected period. Variance: Sum of actual workhours minus earned workhours. % Achieved: Sum of earned workhours divided by actual workhours. Earned: Earned workhours based on reported workload for the selected period. Benchmark: Average daily earned workhours for the prior fiscal year multiplied by the number of days in the selected period.

CSV October 30, Variance Models CSV Unit Variance Report: Auto/Mech and Manual Workhour Analysis Note: Until separate MODS operation numbers are assigned for letter, flat, parcel, and allied distribution, placeholders have been established for 43L, 43F, 43P, and 43A actual hours. These placeholders are: 43L = 20% of total hours reported to LDC 43 43F = 20% of total hours reported to LDC 43 43P = 20% of total hours reported to LDC 43 43A = 40% of total hours reported to LDC 43 Note: Until separate MODS operation numbers are assigned for letter, flat, parcel, and allied distribution, placeholders have been established for 43L, 43F, 43P, and 43A actual hours. These placeholders are: 43L = 20% of total hours reported to LDC 43 43F = 20% of total hours reported to LDC 43 43P = 20% of total hours reported to LDC 43 43A = 40% of total hours reported to LDC 43

CSV October 30, Variance Models CSV Unit Variance Report: Auto/Mech and Manual Workhour Analysis Summarizes total auto/mech and manual hours and identifies which LDC(s) is the primary contributor to the variance.

CSV October 30, Variance Models CSV Unit Variance Report: Retail and Admin Workhour Analysis Actual: Actual workhours reported for the selected period. Variance: Sum of actual workhours minus earned workhours. % Achieved: Sum of earned workhours divided by actual workhours. Earned: Earned workhours based on reported workload for the selected period. Benchmark: Average daily earned workhours for the prior fiscal year multiplied by the number of days in the selected period.

CSV October 30, Variance Models CSV Unit Variance Report: Retail and Admin Workhour Analysis Summarizes total retail/admin hours and identifies which LDC(s) is the primary contributor to the variance.

CSV October 30, Variance Models CSV Unit Variance Report: Retail and Admin Workhour Analysis Summary of overall total F4 performance

CSV October 30, Variance Models CSV Unit Variance Report: Workload Analysis Actual: Actual workload reported for the selected period. Variance: Sum of actual workload minus benchmark workload. % Achieved: Sum of variance divided by benchmark workload. Earned: Not applicable to the workload analysis section. Benchmark: Average daily workload for the prior fiscal year multiplied by the number of days in the selected period.

CSV October 30, Variance Models CSV Unit Variance Report: Workload Analysis Summarizes workload variances

CSV October 30, Variance Models CSV Unit Variance Report: Productivity Analysis Actual: Actual productivity based on actual hours and reported workload for the selected period. Variance: Sum of actual productivity minus earned productivity. % Achieved: For variables with FPH or PPH - sum of actual productivity divided by earned productivity. For variables with hrs/day or min/trans – sum of earned productivity divided by actual productivity. Earned: Earned productivity based on earned hours and reported workload for the selected period. Benchmark: Average daily productivity based on AWPS and WOS methodology.

CSV October 30, Variance Models CSV Unit Variance Report: Productivity Analysis Positive and negative variances should be reviewed.

CSV October 30, Variance Models CSV Unit Variance Report: Unit Route and Deliveries Actual: Actual route and active delivery data reported for the selected period. Variance: Sum of actual route and delivery data minus benchmark data. % Achieved: Sum of variance divided by benchmark data. Earned: Not applicable to the route and delivery analysis section. Benchmark: Average route and active delivery data for the prior fiscal year.

CSV October 30, Variance Models CSV Unit Variance Report: FTES Daily Staffing Analysis Actual: Total F4 actual hours divided by divided by the number of days in the selected period. Variance: Sum of actual FTES minus earned FTES. Earned: Total F4 earned hours divided by divided by the number of days in the selected period. Benchmark: Total F4 benchmark hours divided by divided by the number of days in the selected period. FTES = Full Time Equivalent Staffing Equivalent to the average daily number of on duty employees FTES = Full Time Equivalent Staffing Equivalent to the average daily number of on duty employees

CSV October 30, Variance Models Click on the small floating icon to access additional reports. CSV Unit Variance Report Click icon

CSV October 30, Variance Models CSV Unit Variance Report Click on the desired report to view supporting details. Click on report

CSV October 30, Variance Models CSV Workload Report LDC 41 Benchmark Earned LDC 42 Benchmark Earned LDC 43 Benchmark Earned LDC 44 Benchmark Earned LDC 45 Benchmark Earned LDC 46 Benchmark LDC 48 Benchmark Earned

CSV October 30, Variance Models CSV Workload Report: LDC 41 and 42 Average daily total pieces fed as reported for the prior fiscal year multiplied by the number of days in the selected report period Source: EOR Average daily total pieces fed as reported for the prior fiscal year multiplied by the number of days in the selected report period Source: EOR Total pieces fed as reported for the selected report period Source: EOR Total pieces fed as reported for the selected report period Source: EOR

CSV October 30, Variance Models CSV Workload Report: LDC 41 and 42 Average number of machines run daily for the prior fiscal year Source: EOR Average number of machines run daily for the prior fiscal year Source: EOR Average number of machines run daily for the selected report period Source: EOR Average number of machines run daily for the selected report period Source: EOR

CSV October 30, Variance Models CSV Workload Report: LDC 41 and 42 National Productivity Rate: DBCS = PPH Allied DBCS = mins per machine National Productivity Rate: DBCS = PPH Allied DBCS = mins per machine

CSV October 30, Variance Models CSV Workload Report: LDC 41 and 42 National Productivity Rate: CSBCS = PPH Allied CSBCS = mins per machine National Productivity Rate: CSBCS = PPH Allied CSBCS = mins per machine

CSV October 30, Variance Models CSV Workload Report: LDC 41 and 42 National Productivity Rate: FSM = 1200 PPH Allied FSM = mins per machine National Productivity Rate: FSM = 1200 PPH Allied FSM = mins per machine

CSV October 30, Variance Models CSV Workload Report: LDC 41 and 42 Other Time: Hours approved in AWPS by the Area for specific workload not compensated for in the model Other Time: Hours approved in AWPS by the Area for specific workload not compensated for in the model

CSV October 30, Variance Models CSV Workload Report: LDC 41 and 42 Volume divided by National Productivity Rate

CSV October 30, Variance Models CSV Workload Report: LDC 41 and 42 National Allied Rate multiplied by the number of machines

CSV October 30, Variance Models CSV Workload Report: LDC 41 and 42 Standups/Talks/Breaks(STB): Hrs multiplied by Standups/Talks/Breaks(STB): Hrs multiplied by

CSV October 30, Variance Models CSV Workload Report: LDC 41 and 42 Hrs plus STB rounded to the nearest whole number

CSV October 30, Variance Models CSV Workload Report: LDC 41 and 42 Volume divided by Analysis Prd rounded to the nearest whole number

CSV October 30, Variance Models CSV Workload Report: LDC 43 and 44 Average daily feet or pieces as reported for the prior fiscal year multiplied by the number of days in the selected report period Source: eFlash Average daily feet or pieces as reported for the prior fiscal year multiplied by the number of days in the selected report period Source: eFlash

CSV October 30, Variance Models CSV Workload Report: LDC 43 and 44 Total feet or pieces as reported for the selected report period Source: eFlash Total feet or pieces as reported for the selected report period Source: eFlash

CSV October 30, Variance Models CSV Workload Report: LDC 43 and 44 Average number of rented PO Boxes for the selected report period Source: AMS Average number of rented PO Boxes for the selected report period Source: AMS Average number of rented PO Boxes for the prior fiscal year Source: AMS Average number of rented PO Boxes for the prior fiscal year Source: AMS

CSV October 30, Variance Models CSV Workload Report: LDC 43 and 44 National Productivity Rates: Distribution letter and flat productivities based on matrix (see next slide). PP/SPR = 325 PPH National Productivity Rates: Distribution letter and flat productivities based on matrix (see next slide). PP/SPR = 325 PPH

CSV October 30, Variance Models CSV Workload Report: LDC 43 and 44 National Productivity Rates: Manual box letters = 5.0 FPH Manual box flats = 7.0 FPH Box PP = 225 PPH DPS box letters = 10.0 FPH National Productivity Rates: Manual box letters = 5.0 FPH Manual box flats = 7.0 FPH Box PP = 225 PPH DPS box letters = 10.0 FPH

CSV October 30, Variance Models CSV Workload Report: LDC 43 and 44 Number of rented box times hours

CSV October 30, Variance Models CSV Productivity Matrix Number of separations equals the total number of active city, rural, CDS, and PO Box equivalent routes* as reported to AMS. * PO Box equivalent routes = rented boxes divided by 500

CSV October 30, Variance Models CSV Workload Report: LDC 43 and 44 SCF: Hours as calculated from the SCF Worksheet SCF: Hours as calculated from the SCF Worksheet

CSV October 30, Variance Models CSV Workload Report: LDC 43 and 44 Other Time: Hours approved in AWPS by the Area for specific workload not compensated for in the model Other Time: Hours approved in AWPS by the Area for specific workload not compensated for in the model

CSV October 30, Variance Models CSV Workload Report: LDC 43 and 44 Volume divided by National Productivity Rate Volume multiplied by National Productivity Rate

CSV October 30, Variance Models CSV Workload Report: LDC 43 and 44 Total Allied includes: Spread time = 3.75 minutes per active route and per PO Box route equivalent Setup/Stage time = 5.0 minutes per active route and per PO Box route equivalent Pull Down time = 3.0 minutes per active city route and PO Box route equivalent Total Allied includes: Spread time = 3.75 minutes per active route and per PO Box route equivalent Setup/Stage time = 5.0 minutes per active route and per PO Box route equivalent Pull Down time = 3.0 minutes per active city route and PO Box route equivalent

CSV October 30, Variance Models CSV Workload Report: LDC 43 and 44 Hrs multiplied by

CSV October 30, Variance Models CSV Workload Report: LDC 43 and 44 Hrs plus STB rounded to the nearest whole number

CSV October 30, Variance Models CSV Workload Report: LDC 43 and 44 Volume divided by Analysis Prd rounded to the nearest whole number

CSV October 30, Variance Models CSV Workload Report: LDC 45 and 46 Average daily transactions as reported for the prior fiscal year multiplied by the number of days in the selected report period Source: RDM Average daily transactions as reported for the prior fiscal year multiplied by the number of days in the selected report period Source: RDM Average daily number of 1412s for the prior fiscal year multiplied by the number of days in the selected report period Source: RDM Average daily number of 1412s for the prior fiscal year multiplied by the number of days in the selected report period Source: RDM

CSV October 30, Variance Models CSV Workload Report: LDC 45 and 46 Number of 1412s for the selected report period Source: RDM Total transactions as reported for the selected report period Source: RDM Total transactions as reported for the selected report period Source: RDM

CSV October 30, Variance Models CSV Workload Report: LDC 45 and 46 Vending: Actual number and types of machines Number of retail days in FY Service time based on machine – Multi-commodity = 1 time per week Stamp vending = 2 times per month Audit time based on types and quantities of machines Actual reported travel time Source: WebVARS Vending: Actual number and types of machines Number of retail days in FY Service time based on machine – Multi-commodity = 1 time per week Stamp vending = 2 times per month Audit time based on types and quantities of machines Actual reported travel time Source: WebVARS

CSV October 30, Variance Models CSV Workload Report: LDC 45 and 46 Number of 1412s times 30 mins National Productivity Rate: Based on type and number of transactions reported to RDM National Productivity Rate: Based on type and number of transactions reported to RDM

CSV October 30, Variance Models CSV Workload Report: LDC 45 and 46 Other Time: Hours approved in AWPS by the Area for specific workload not compensated for in the model Other Time: Hours approved in AWPS by the Area for specific workload not compensated for in the model

CSV October 30, Variance Models CSV Workload Report: LDC 45 and 46 Total calculated transaction time Source: RDM Total calculated transaction time Source: RDM Transaction hours multiplied by 0.33 hours Volume multiplied by Productivity Rate divided by 60

CSV October 30, Variance Models CSV Workload Report: LDC 45 and 46 Service Time = Per PO-102 Audit Time = Per PO-102 Travel Time = actual time Service Time = Per PO-102 Audit Time = Per PO-102 Travel Time = actual time

CSV October 30, Variance Models CSV Workload Report: LDC 45 and 46 STB is included in WOS ancillary hours Hrs multiplied by

CSV October 30, Variance Models CSV Workload Report: LDC 45 and 46 Hrs plus STB rounded to the nearest whole number

CSV October 30, Variance Models CSV Workload Report: LDC 45 and 46 Net Rate = Productivity Rate

CSV October 30, Variance Models CSV Workload Report: LDC 48 Average daily active deliveries as reported for the prior fiscal year multiplied by the number of days in the selected report period Source: AMS Average daily active deliveries as reported for the prior fiscal year multiplied by the number of days in the selected report period Source: AMS Average daily active deliveries as reported for the selected report period multiplied by the number of days in the selected report period Source: AMS Average daily active deliveries as reported for the selected report period multiplied by the number of days in the selected report period Source: AMS

CSV October 30, Variance Models CSV Workload Report: LDC 48 Volume multiplied by Productivity Rate divided by 60 minutes National Productivity Rate =

CSV October 30, Variance Models CSV Workload Report: LDC 48 Hrs multiplied by

CSV October 30, Variance Models CSV Workload Report: LDC 48 Hrs plus STB rounded to the nearest whole number Analysis Prd times 60 minutes divided by Volume

CSV October 30, Variance Models CSV Workload Report: LDC 48 Hrs as calculated from LDC 48 page Earned Analysis Prd minus Benchmark Analysis Prd

CSV October 30, Variance Models CSV Workload Report: LDC 48 Other Time: Hours approved in AWPS by the Area for specific workload not compensated for in the model Other Time: Hours approved in AWPS by the Area for specific workload not compensated for in the model

CSV October 30, Variance Models The LDC 48 report displays each workload element, data source, and factor included in the earned hours. The earned minutes per day shown in the right hand column is based on benchmark route and delivery data. Adjustments for route or delivery variance is shown on the Workload report. CSV LDC 48 Report

CSV October 30, Variance Models Total Benchmark Minutes Per Day included STB. CSV LDC 48 Report Total LDC 48 Benchmark Hours is a total of hours earned in LDC 48 for the selected report period.

CSV October 30, Variance Models CSV SCF Worksheet: Base Information The top section contains the type of SCF workload performed in the office and data for downstream processing. AMS is used to establish route and deliveries data for downstream offices.

CSV SCF Worksheet: Workload This section contains the workload associated with SCF dock, cancellation, administrative, and allied distribution as established from a F4 review. Workload elements in blue are credited to LDC 43. Workload elements in black are credited to LDC 48.

CSV October 30, Variance Models CSV SCF Worksheet: Hashing Detail This section contains the hashing workload associated with the SCF operation as established from a F4 review. SCF workload data is maintained at the District level. Earned minutes per day for SCF workload is displayed by LDC and total minutes.

CSV October 30, Variance Models The top section of the report shows the complement modeling calculations. CSV Complement Report

CSV October 30, Variance Models CSV Complement Report Total employees earned for leave replacement Average daily earned hours Modeled leave percentages applied

CSV October 30, Variance Models This section of the report provides current on rolls from WebCOINS and CSV earned complement statistics. CSV Complement Report Target ratio FT/PT is based on the office’s Man Year level. Man Year Target Ratio 0<100 0% FT / 100% PT 100 – % FT / 40% PT % FT / 0% PT Man Year Target Ratio 0<100 0% FT / 100% PT 100 – % FT / 40% PT % FT / 0% PT

CSV October 30, Variance Models CSV Complement Report Independent of the selected report period, this report always reflects earned data based on the previous 52 weeks.

CSV October 30, Variance Models CSV Complement Report FTEE is the equivalent of the on-rolls or modeled complement FTES is the equivalent of the number of clerks/mailhandlers working on a daily basis

CSV October 30, Variance Models CSV Complement Report The report shows this office currently 4 employees under the target complement. However, with the current staffing utilization shows an average daily staffing opportunity of 4 FTES exists.

CSV October 30, Variance Models This report provides a list of all data elements that are being used in the model. CSV Data Stream Report

CSV October 30, CSV The Unit Variance Report and… the Workload Report and… the LDC 48 Page lead to… workload based scheduling.

CSV October 30, CSSOM Use a PS Form 1994 schedule to align work assignments with CSV earned hours Realign bid positions based on the PS Form 1994 schedule Maximize staffing flexibility by providing cross training Align F4 complement with CSV earned FTEE level Eliminate light and limited duty assignments in F4 where earned workload does not support additional staffing Reduce overtime hours Reduce PTF workhours Schedule F4 reviews