Activity 1.3 Principles for Providing Quality Counseling 1 Providing Quality Contraceptive Counseling & Education: A Toolkit for Training Staff

Family Planning National Training Centers · Supported by Office of Population Affairs FIVE Principles for Providing Quality Counseling Providing Quality Family Planning Services: Recommendations of CDC and OPA; Appendix C 2

Family Planning National Training Centers · Supported by Office of Population Affairs A Quick Look at all FIVE Establish and Maintain Rapport Assess the Client’s Needs and Personalize Discussions Accordingly Work with the Client Interactively to Establish a Plan Provide Information that can be Understood and Retained by the Client Confirm Client Understanding 3

Family Planning National Training Centers · Supported by Office of Population Affairs Establish and Maintain Rapport Welcoming environment Trusting relationship Confidential, expert, accessible services 4

Family Planning National Training Centers · Supported by Office of Population Affairs Assess the Client’s Needs and Personalize Discussions Accordingly Gather information Tailor the discussion Learn about the client 5

Family Planning National Training Centers · Supported by Office of Population Affairs Work with the Client Interactively to Establish a Plan Facilitate client-centered decision-making Address misinformation (myths) and barriers Create an individualized plan 6

Family Planning National Training Centers · Supported by Office of Population Affairs Provide Information That Can Be Understood and Retained by the Client Use interactive education strategies to ensure informed decision-making Use clear, understandable words, images, and materials Tailor information to the client’s needs and what they already know Use a medically accurate, balanced and nonjudgmental approach 7

Family Planning National Training Centers · Supported by Office of Population Affairs Confirm Client Understanding Use the teach-back method to ensure the client is making an informed and self-determined choice Confirm the client’s understanding and confidence in using the method(s) of choice 8

Family Planning National Training Centers · Supported by Office of Population Affairs Review – The Principles of Quality Counseling Establish and Maintain Rapport Assess the Client’s Needs and Personalize Discussions Accordingly Work with the Client Interactively to Establish a Plan Provide Information that can be Understood and Retained by the Client Confirm Client Understanding 9

Family Planning National Training Centers · Supported by Office of Population Affairs The Contraceptive Counseling Process The Beginning The Middle The Closing 10

Family Planning National Training Centers · Supported by Office of Population Affairs Questions/Comments 11

Family Planning National Training Centers · Supported by Office of Population Affairs References & Resources 12 Providing quality family planning services: recommendations of CDC and the U.S. Office of Population Affairs. MMWR Apr; 63(RR04). Guttmacher Institute. Fact sheet: unintended pregnancy in the United States. New York: Guttmacher Institute; July Available from: Dehlendorf C, Levy K, Kelley A, Grumbach K, Steinauer J. Women's preferences for contraceptive counseling and decision making. Contraception Aug; 88(2): Jaccard J and Levitz N. Counseling adolescents about contraception: towards the development of an evidence-based protocol for contraceptive counselors. J Adolesc Health Apr; 52(4 Suppl): S6-13.

Family Planning National Training Centers · Supported by Office of Population Affairs Contact us 13