Presentation by Mr. Fariz Jafarov Deputy director of E-services Development and Social Innovations Department State Agency for Public Service and Social Innovations under the President of the Republic of Azerbaijan Presentation by Mr. Fariz Jafarov Deputy director of E-services Development and Social Innovations Department State Agency for Public Service and Social Innovations under the President of the Republic of Azerbaijan e-Governance Conference 2016 Azerbaijan Case Study

Azerbaijan – General information Establishment: 28 May 1918 Independence: 18 October 1991 Area: 86.6 thousand km2 Population: 9.5 million Capital: Baku Official Language: Azerbaijani Government system:Presidential Republic Membership in:UN (Non-permanent member of UN Security Council for ), Council of Europe, OSCE, Non-Aligned Movement, OIC Establishment: 28 May 1918 Independence: 18 October 1991 Area: 86.6 thousand km2 Population: 9.5 million Capital: Baku Official Language: Azerbaijani Government system:Presidential Republic Membership in:UN (Non-permanent member of UN Security Council for ), Council of Europe, OSCE, Non-Aligned Movement, OIC

ASAN Service as best practice in public service delivery Azerbaijani Service and Assessment Network “asan” means “easy” in Azerbaijani Azerbaijani Service and Assessment Network “asan” means “easy” in Azerbaijani

Key principles of GOOD GOVERNANCE Transparency Accessibility Efficiency Responsibility Human Rights/ best interest of citizens Transparency Accessibility Efficiency Responsibility Human Rights/ best interest of citizens

ASAN Service as best practice in public service delivery

ASAN Service as best practice in public service delivery

ASAN Service as best practice in public service delivery winner of the 2015 United Nations Public Service Award

Impact of ASAN Xidm ə t Confidence in public agencies Accessible public services Transparent and efficient service delivery system Total eradication of corruption Accountability and public participation Application of ICT and social innovations

Assessment of electronic services Number of electronic services Number of service use Number of e- signature use Review on status of services

Azerbaijan – eGovernment E-GOV.AZ: ready to serve connected to the e-government portal: 80 organizations (central executive authorities, banks, insurance companies and etc.) 48 public agencies and central executive authorities; Services connected to the e- government portal- 422 services

Azerbaijan – eGovernment E-GOV.AZ: ready to serve 12 type of electronic appeals are provided in e-gov.az portal. More than 25 banks, credit and non-credit organizations through e-gov. az portal have provided more than credit. G2G National Portal G2C G2B

Azerbaijan – eGovernment Single e-registry of services provided by public authorities in Azerbaijan

Azerbaijan – eGovernment  Payment of fines for violations of traffic rules  Payment of administrative fines  Payment of sum due to execution of Court decisions  Payment of tax debts  Payment of fines for violations of traffic rules  Payment of administrative fines  Payment of sum due to execution of Court decisions  Payment of tax debts

Azerbaijan – eGovernment ASAN Payment System Users ASAN Signature SMS Center Mobile operators State Traffic Police Traffic rule violations

Azerbaijan – eGovernment eSignature Usage of e-signature users reached up to the Employees of the government bodies were given legal entities – 7307 electronic signatures. and individuals were given 7995 electronic signatures

Azerbaijan – eGovernment Asan İmza SIM-based digital signature system: most secure on the market. Asan İmza SIM-based digital signature system: most secure on the market.

Azerbaijan – eGovernment Asan İmza SIM-based digital signature system: most secure on the market.  Pilot launch in September 2013, product in February 2014 as the first SIM based digital identity in Azerbaijan  Issued by all major mobile operators of Azerbaijan  Two years in numbers:  Issued more than Mobile-ID certificates  More than 15 million transactions and Mobile ID signatures  over-state e-service using Asan İmza in process of appointment of authorized persons and labor contracts registration  Around 500 different e-services in Azerbaijan

Azerbaijan – eGovernment eTaxes  Over 90% of tax declarations submitted electronically (in total 400 thousand taxpayers in Azerbaijan

Azerbaijan – eGovernment eLisence  A single point of all business lisences

Thank you for attention!