CSDA Research Committee Presents The First CSDA Research Forum Child Support Directors Association of California

CSDA Research Forum Welcome and Background Stephen Kennedy - Chair

CSDA Research Forum Purpose and benefits of forum? How does this forum differ from other types of data related meetings and forums?

CSDA Research Forum Today’s Goals and Objectives 1) Understand core concepts regarding the use of data as a tool for performance improvement. 2) Understand how to apply these concepts to an actual performance improvement project (Interstate Project). 3) Obtain a broad understanding of other county initiatives, and discuss hints to measure performance improvement.

CSDA Research Forum Overview of Research Concepts Continuous Quality Improvement Using the “Six Sigma” approach  Traditionally, the Greek Letter “Sigma” σ has traditionally been used to represent the statistical measure of standard deviation, which is a measure of variation  The term “Six Sigma” has evolved to describe a business philosophy, a metric for benchmarking, and a process improvement method.

CUSTOMER Select Problem /Process Describe Current Process Describe Possible Causes Develop Solution & Action Plan Implement Solution or Process Change Review & Evaluate Reflect and Act on Learnings

CSDA Research Forum Current Use of Data Running Queries off of the Data Repository  Reports Outcome Measures. What is the FM3 by county as of Q2 FFY 2010? Where are we with regards to support orders, collections etc.? Can we examine FM3 by caseworker?  Run lists of cases to work on (i.e. case closure, marketing mailer, phone blast, case cleanup etc.).  What is the link between actions and results?

CSDA Research Forum Future Use of Data State of Washington Model  “Use statistical models to perform cause and effect analysis (i.e. how caseworker actions affect outcomes).”  “Learn about causal relationships between individual characteristics, timing of life events, and payment of child support (i.e. analyze order amounts to understand the consequences of default orders with imputed income.)”

CSDA Research Forum Benchmarking – a feedback method to improve performance  How do we compare?  To other counties  To other states  To the nation  To a prior time period  To a prior process

CSDA Research Forum Stratification  What is stratification? Identifying a group of cases bases on common characteristics  All Interstate Initiating Cases  Cases most likely to be delinquent  Cases with a SLMS release  Cases eligible for a downward review and adjustment

CSDA Research Forum Use data to understand Cycle Time Reduction – Process Improvement  Can we reduce the duration between case opening date to date of 1 st payment to a CP?  What are the intermediate durations? 1.Between case opening date to date NCP is located. 2.Between date NCP is located to date S&C is filed. 3.Between date S&C is filed to date order is filed. 4.Etc.