Quality Improvements How do we get there? Phyllis Meier, RN MA Project Manager Central Cancer Network.

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Presentation transcript:

Quality Improvements How do we get there? Phyllis Meier, RN MA Project Manager Central Cancer Network

School’s of Thought Lean Thinking and Six Sigma

Lean The Toyota Production System

Kaizen and Gemba

Six Sigma

Process Variation

Approach Six SigmaLean

Comparison

Process Mapping

Excel

Microsoft Visio

Sarcoma Current State Process from Standards

Surgical, Treatment, and Follow-up Details

Comparison

Waste

Root Cause

Fishbone Problem or issue Materials Methods Machines People Environment Measurements The patient is the centre of this work

5 Whys

Change Models

Develop Solutions Clear Objective Listen and build on ideas Refrain from commenting on ideas Avoid Self-censorship

Standard Work Work Load Balancing

Visual Controls

Mistake Proofing Pull Systems

Change… Sweet as!!

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