华东师范大学出版社中等职业教育分社 Lesson 1 At Front Desk

华东师范大学出版社中等职业教育分社 Who are they? Where do they work in a hotel? Step 1 Key words and phrases housekeeping maid bartender bellhop elevator operator receptionist ___________in the lobby in the bar in the guest rooms elevator operator at the front desk _________ ________________ _______________ ______________

华东师范大学出版社中等职业教育分社 Step 2 Reservation and Confirmation Where are they? Who is the woman? Who is the man? Is the man checking in or checking out?

华东师范大学出版社中等职业教育分社 Questions 1.Who are they? 2.Who made the reservation for the guest? 3. How much is the deposit for the room? Listen and answer these questions according to what you hear.

华东师范大学出版社中等职业教育分社 1) Making a room reservation --- I’d like to reserve a single room for three nights (from … through/ to…)? 2) Asking about the date --- What’s the date? 3) Asking about the price --- What’s the rate? 4) Asking for the ways of paying deposit --- Would you like to pay the deposit in cash or by credit card? 5) Tell the guests the breakfast is free --- Here’s the ticket for free breakfast (buffet). 6) Showing the way to the room --- Your room is 312. Just take the elevator to the third floor and look to your left. Functional Languages

华东师范大学出版社中等职业教育分社 Task 1 Write your imagined conversation here A: Spring Hotel, how can I help you? B: This is AB Fashion Ltd. I'd like to reserve a single room for three nights. A: _______________________________ B: January 24th through 26th. A: ___________________________________________________________ __________________________ B: Sure. His name is Jack Lee. _______________ A: Three hundred and fifty RMB including breakfast buffet. B: Sure. Please charge our company account. A: __________________________________________ B: PU63... yes, thank you very much. A: ____________ Of course, madam. What’s the date? Sure. A single room for three nights from January 24 th through 26th. May I have the guest’s name? What is the rate? Sure. Please take this reservation number: PU63. It’s my pleasure.

华东师范大学出版社中等职业教育分社 Task 2 Say and write three jobs and their place of work in a hotel jobstheir place of work 1. ______________ 2. ______________ 3. ______________ … 1. ______________ 2. ______________ 3. ______________ … receptionist bartender bellhop at the front desk in the bar in the lobby

华东师范大学出版社中等职业教育分社 presidential suite suite steak house bar buffet Step 3 A Grand Hotel Look and say fitness equipment

华东师范大学出版社中等职业教育分社 key card ironing brochure cocktail Look and say iron

华东师范大学出版社中等职业教育分社 What information do you expect to find in the Marriott Hotel's brochure? □ environment □ guest services □ meeting and banquet facilities □ transportation □ finance □ management □ guest accommodations □ history □ dining □ fitness equipment Have you heard of the Marriott Hotel? Is it a five-star or four-star hotel?

华东师范大学出版社中等职业教育分社 Hotel Introduction Read the brochure to check your work. And then write headings in the blanks with the above expressions. (1) Environment walking distance to the lake, art museums, business center, and shopping district 30 minutes from the international airport located at the riverfront offering beautiful views of the city (2) __________________________ 1,200 guest rooms, including 40 suites high-speed Internet access, two-line phones iron and ironing board (3) _______________ Moo Moo Steak House, best in America, serving steaks and fresh seafood Java Bar, serving delicious meals and cocktails 24-hour room service (4) ________________________________ three Presidential Suites ideal for meetings and parties (5) _________________ 24-hour business center with modern equipment self-service parking for 900 cars (6) _______________________ jogging, walking, and bicycle paths in the woods around the hotel Guest Accommodation Guest Services Dining Meeting and Banquet Facilities Fitness Equipment

华东师范大学出版社中等职业教育分社 complete the reply fax with the words from the box. Step 4 Language Work Dear Ms. Kathleen, Thank you very much for your fax of April 2nd. As you will see from the enclosed brochure, our hotel is ______ in the city center, within _______________ to the business center. It is half an hour ____ the airport. Our hotel runs our own ______ every half an hour. Our _______ for conferences are, we like to think, ________. We can accommodate _____________ of 20 to 100, as we have four ______________ with modern __________. Each of our guest rooms ____ modern facilities with a large TV and mini- bar to make our guests feel comfortable. For groups of more than 50, we are pleased to ______ a special _____. Perhaps you can let me know how many representatives of your company there will be, so that I may send you details of ____________. I enclose details of ____________ of Shanghai, which I'm ______ will be of _____ to you. I look forward to ______ from you again. Yours sincerely, Stella Smith Sales Manager located walking distance representatives coach offer facilities from excellent has hearing conference room equipment rate environment travel brochure use sure

华东师范大学出版社中等职业教育分社 You should be able to talk about: Knowledge Check the characteristics of the environment in the brochure the conference facilities of the hotel in the brochure

华东师范大学出版社中等职业教育分社