C4IT S ERVICE C ENTER 2016 Industry Day Operations Systems Center (OSC) Captain Chris Bartz, Commanding Officer March 8, 2016

OSC Overview The USCG Operations Systems Center (OSC) develops, fields, maintains, operates and provides user support for Coast Guard enterprise information systems to improve Coast Guard mission performance through the innovative application of technology. Our Vision Be the United States Coast Guard’s premier provider of best- value, innovative, and secure mission-critical enterprise systems. 2

Current OSC Profile Supports all 11 CG Statutory Mission Areas Provides full lifecycle support for 70+ enterprise systems Operational Watches (AMVER, NVMC, OSC Data Center Support) ~$100M Annual Operating Expenses ~630 Personnel Active Duty Military – 5% Federal Civilian – 10% Contractors – 85%. 3

OSC Org Structure CO/XO Core Technologies Division Core Technologies Division Data Center Operations & Engineering Division Data Center Operations & Engineering Division Information Assurance Division Information Systems Product Line Command Logistics Division Command Logistics Division Executive Director (notional) Service Line Division Vendor Management Office 4

Facility Locations Kearneysville, WV Main Campus: - Main Building - Annex 1 Ranson, WV Campus II 6 miles southeast of main campus OSC Detachments: Chesapeake, VA Topeka, KS Washington, DC 5 Main Campus Campus II

OSC Business Model Service Based Delivery Model Focusing on Enterprise IT Data, Capabilities & Support Government – Management Oversight – Task Identification, Statement of Work, Contract Modification – Business Requirements Collection, Coordination, and Documentation – Review and Approve Project Plans/Maintenance Activity Plans – Monitor Plans and Address Scope Changes – Review and Approve Deliverables, Status Reports, and Invoices – Funds Management and Tracking Contractor – Technical Execution – Provide Estimate of Resources, Cost, and Plan to Accomplish the Work – Provide Technical Design Based on Business Requirements – Develop, Test, and Implement Proposed Technical Work – Provide Ongoing Technical Maintenance, Operation and Support 6

Current Industry Partners 7 DMI – Application Development & Sustainment (APLES Bridge) ACE/Dell/CGI/IT Coalition – Infrastructure Sustainment & Enhancement (CTS Bridge) USMax – Info Assurance/Configuration Management PVII – Building Maintenance Zantech – Data Floor Operations & Facilities IT Support Knightpoint – Application Support FJC – Facility Security

OSC Services 8 OSC provides three high-level services to the Coast Guard. Information System Sustainment Services Information System Development Services Cloud Services

OSC’s Enterprise Approach 9 OSC is adopting an enterprise approach as part of several initiatives supporting the C4ITSC transformation that will occur over the next several years.

Product Line Consolidation 10 OSC recently retired our six Product Lines in favor of a Portfolio Working Group-focused structure consolidated within a single Information Systems Product Line. This new model leverages the ITIL Business Relationship Management (BRM) structure, roles, and responsibilities to serve as a bridge between the IT organization and business partners (Sponsors, Asset Managers, and other key HQ stakeholders). Product Line Managers and Analysts now work with OSC’s clients to define and customize specific levels of services requested.

Cross-functional Services 11 OSC offers the following cross-functional services within our new Application Service Lines operating model. Project Management Business Analysis Engineering Sustainment Operations Quality Control Application Security OSC APPLICATION SERVICE LINES

OSC Core Technologies 12 OSC Data Floor Data Floor Main Bldg - 12,858 sq ft Lab Annex 1 - 3,392 sq ft

OSC Core Technologies 13 3 Core Technology Branches 1.OSC Infrastructure System Support Services/Infrastructure 2.OSC Networks WAN, LAN, System/Network Troubleshooting 3.Enterprise Infrastructure CGOne WAN support, ESB OSC Application Support Services

OSC Core Technologies 14 Development, Maintenance, Operation, and Support of the IT Infrastructure/Services Enterprise Focus to the IT Infrastructure and Support Services Computing Storage Backups Monitoring Enterprise Service Bus Capacity Management/Utilization Managed Services Cloud Computing Systems Administration (COSS) Information Assurance Application Support 24x7 Data Center Watch

OSC Core Technologies 15 Application Support ~10,000 Tickets Monthly >97% Customer Satisfaction Other Enterprise IT Services WAN Support Enterprise Service Bus

Cloud Services 16 BUSINESS SUPPORT Entails the set of business-related services dealing with customers and supporting processes Includes the components used to run business operations that are client-facing, such as business relationship management, contract management, inventory management, and accounting and billing PROVISIONING AND CONFIGURATION Includes automatically deploying cloud systems based on the requested service/resources/capabilities; adjusting configuration/resource assignment for repairs, upgrades and joining new nodes into the cloud Provides a metering capability at some level of abstraction appropriate to the type of service (e.g., storage, processing, bandwidth, and active user accounts) PORTABILITY AND INTEROPERABILITY For portability, sponsors are interested to know whether they can move their data or applications across multiple cloud environments at low cost and minimal disruption From an interoperability perspective, sponsors are concerned about the capability to communicate between or among multiple clouds Cloud Provider Business Support Provisioning/ Configuration Portability/ Interoperability SECURITY PRIVACY Service Layer Service Orchestration IaaS PaaS SaaS Resource Abstraction and Control Laye r Physical Resource Laye r Hardware Facility Cloud Service Management CLOUD SERVICES MODEL

Cloud Services 17 ENTERPRISE CLOUD BROKER MODEL Identify USCG Cloud provider offerings Provide governance/process for system review, applicability, and cloud selection Manage performance/delivery of cloud services (SLA/OLA/KPI) Facilitate relationship between System Owners, Integrators, and Cloud Service Providers (CSP) Avoid duplicative efforts and decrease costs Ensure compliance with IA and cybersecurity policy Coordinate commercial cloud Business Cases and impact levels with DoD Agent of Technical Warrant Holder (CG-64)

Networking (Data Center LAN) 18 Network Engineering & Operations for large Data Center LAN Scope – Designed/Deployed STIG Network – Security Zone Engineering – Firewall Design & Admin – Server Load Balancing – DHCP/DNS/NTP/FTP – DR Network

24/7 Operational Watches 19 Data Center Support, AMVER, and NVMC 24x7 Watches – operating under a single umbrella support function Scope – Data Center Support Data Center Operations Application & Infrastructure Monitoring After Hours Application Help Desk Support – National Vessel Movement Center Supports Ship Arrival Notification System Process Ship Arrivals, support National Security Mission – AMVER Global Voluntary SAR system Monitor & Adjust tracks Support SAR events

OSC Information Assurance Branch 20 Security Authorization Process (SAP) support Information Assurance Continuous Monitoring/ Reporting support (scan coordination/support, incident response, POA&M oversight/reporting, SIEM coordination/support, Host Based Security Support (HBSS)) for OSC and FINCEN Data Center Contingency Planning and Disaster Recovery support coordination IT Audit support and coordination for DHS and DoD IA Consultation support

Information Assurance Procurement 21 Interim OSC Information Assurance Configuration Management (IACM) 6-month Base (1 June 2016 to 30 Nov 2016) with 5-month Option (1 Dec 2016 to 30 April 2017) Competition under C4IT Service Center IDIQ contract Larger Cybersecurity contract effort currently being put in place (tentative start June 2016) Contract vehicle under development by CGCYBER OSC will issue new a Task Order after the Cybersecurity contract is in place (around March/April 2017)

Upcoming Procurement Information Assurance and Configuration Management (IACM) II Contract Scope: Support services required to establish, implement, and maintain comprehensive programs for Information Assurance and Configuration Management for the USCG Operations Systems Center (OSC), National Maritime Center (NMC), and Finance Center (FINCEN). Contract Type: Firm Fixed Price Vehicle/Track: EAGLE II / FC3 – SB Estimated Value: ~$8.3M Effective Date: 1 May 2016 Period of Performance: 12 Months 22

Upcoming Procurement Application Product Lines Enterprise Services (APLES) II 23 Contract Scope: Full lifecycle support (including design, enhancement, implementation, operation, maintenance, and enhancement) for USCG enterprise software applications supporting the USCG’s strategic missions. Contract Type: Firm Fixed Price / Cost Plus Fixed Fee Vehicle/Track: Single Source IDIQ Estimated Value: ~$300M Effective Date: 1 Aug 2016 Period of Performance: 60 Months

Upcoming Procurement Core Technologies Services (CTS) II 24 Contract Scope: Infrastructure engineering support services required to support DHS and USCG enterprise applications and information systems developed and maintained by the USCG Operations Systems Center (OSC). Contract Type: Firm Fixed Price Vehicle/Track: EAGLE II / FC1 – 8(a) Estimated Value: ~$131M Effective Date: 1 May 2016 Period of Performance: 60 Months

Upcoming Procurement OSC Application Support Services (OSCAS) II Contract Scope: Provide incident lifecycle management, application support, accounts management, training and other services to maintain a smooth flow of operations for business applications supported by the USCG Operations Systems Center (OSC) and Finance Center (FINCEN). Contract Type: Firm Fixed Price Vehicle/Track: EAGLE II / FC1 – 8(a) Estimated Value: ~$16.3M Effective Date: 17 March 2016 Period of Performance: 60 Months 25