Company Overview March 2016

CONTENTS  Who we are  The management team  Our objectives and strategy  BPO services  Our facility  Key value proposition  Contact

WHO WE ARE  A b outique-sized BPO Contact Center located in Bucharest, Romania;  Ideally suited for clients with programs from 3 to 75+ seats;  Able to handle a staff of 200 agents over 3 shifts, 24/7;  Young team of multi-lingual staff, proficient in 9 languages; English Spanish Arabic French Russian Italian German Turkish Romanian  Backgrounds in an broad range of industries and enterprise areas;  Able to quickly add to our skilled-professionals pool;  Hands-on management combining local know-how with global expertise.

THE MANAGEMENT TEAM Wayne Silver - Managing Partner of WPG, a successful entrepreneur, President of Encore Telecom Inc. and President of Navatalk, founder of Phonetime, with a tremendous experience in Telecommunications, Start Ups, Marketing, Business Development and Sales.Encore Telecom IncNavatalk Mihai Arsene, Managing Director, with a broad experience in HR, people management, project planning, training, sales and operations in a wide variety of industries, such as real estate, pharma and telemarketing.

OUR OBJECTIVES & STRATEGY  Our main objective is to become the provider of choice of BPO services for potential small and mid-sized partners in the Americas and Europe;  We plan to achieve this by creating added-value that reflects into your bottom-line while working seamlessly as an extension of your team;  By recruiting and retaining an educated, multi-lingual staff that remains with the company for the long run and brings additional layers of industry expertise to the table.

BPO SERVICES We can provide a series of personalized and scalable services, directly addressing our clients’ needs, such as:  Customer service & support – multilingual and customer oriented, with ramp up and scalable service, 24/7 coverage;  Sales – B2B and B2C lead generation & nurturing, profiling and qualifying leads;  Finance – accounts payable & accounts receivable, debt collection;  Marketing – qualitative and quantitative market research, data collection, data coding;

BPO SERVICES (cont.) Our extensive experience enable us to provide complete services in industry specific areas such as:  Telecom – technical support, sales, account management, finance;  E-commerce – Customer support, covering pre-sales and after sales, cross sell and up sell as part of inbound marketing;  Energy – Sales, marketing and customer support;  Medical – surveys, data collection and coding; We are always looking to expand our expertise and are eager to take on new challenges. Our past experiences and the professionalism of our collaborators give us the insurance that we will rise and exceed the expectations of our clients.

OUR FACILITY  Located in a gated industrial park, close to downtown Bucharest area;  IT infrastructure includes four servers with fully redundant switching configuration, two Internet providers and back-up generators to ensure business continuity;  Customer Relationship Management software in place;  State-of-the-art communication capabilities due to infrastructure synergies shared with our sister company Encore Telecom;  Plans for 2016 to move in a larger facility of at least double the size to accommodate our dynamic growth.

KEY BUSINESS DIFFERENTIATORS  Highly trained staff;  Flexible, scalable approach;  Fastest IT infrastructure in EU;  Use of industry best practices;  Varied range of BPO solutions;  Competitive pricing structure.

THANK YOU! Contact us by Like us on Facebook: WPG RomaniaWPG Romania Connect on LinkedIn: World Phoning GroupWorld Phoning Group Visit our website at: CONTACT DETAILS: