December 5, 2011

Up, Up, & Away! Second Annual Event 199 Attendees! (+60%) 2 Full Days! (+100%) 17 Sessions! (+240%) 17 Subscriber Presenters (+240%) 0 Weather Issues! ( %)

2011 SPONSORS

Status of HUG Launched October 12, “Members” 545 Profile Pictures 8000 eGroups Posts 1100 Library Entries 118 Blogs 2586 Friends

Status of Higher Logic Dec 2010Dec 2011 Partners4637 Subscribers Full Time Staff2027 Part Time Staff30 India Team104 Products88 AMS Integrations2027

We Are Global Clients in: United States Canada Australia United Kingdom Ghana South Africa Nigeria

Status of Connected Communities Today Members8.2 Million (+95%) Communities42,279 (+58%) Microsites3,796 (+68%) Library Entries152,000 (+95%) eGroup Posts1,000,000 (+70%) Pages Served per day600,000 (+100%) s sent per month16 Million (+230%)

New in Enhanced Tagging 2.Social Media Controls 3.Library Entry Types 4.Stream from the Cloud 5.Improved Video & Pictures 6.Instant Publishing 7.Pretty URLs 8.New Microsites Backend 9.Thread view in Discussions 10.New Communities UI

Major Roadmap Items for % Infrastructure – scalability, reliability, performance 25% HL Initiated New Features – driven by the industry, competition, partners 30% Community Requests – ticketing system, HUG suggestions 20% Specific Client Requests – prioritized by $

Move to the Cloud What is the cloud? Infrastructure as a Service (IaaS) – Servers – Bandwidth – Storage – Backup – Monitoring – Load-balancing – Video Conversion – Streaming

Move to the Cloud Why move? Unlimited Scalability Unlimited Bandwidth Pay for what you use Off-load management to “systems”

Move to the Cloud Benefits to you Much Higher Performance! More Consistent Performance More Reliable Ability to Add Slick Features

Redo the “User Experience” (UX) Design Principals 1.Member-centric nav with clear private/public segregation 2.Intuitive pathways for user-selected discovery 3.In-context editing, pop-up dialogs 4.Nesting for rich information to address clutter 5.Consistent use of and distinction between local and system actions 6.Always have clear “cancel” or “back” navigation

Web Services API

Mobile Websites

The Rise of Mobile

Mobile Websites HTML5 Part of the UX project Built into your community Doesn’t replace Apps Smartphones & Tablets Configured by you

Reporting Embedded Reports: Requirements from the community Ad Hoc Reports: Build your own within the Admin site AMS Write-back: Use your existing tools Web Services API: Available for 3 rd party reporting

Enhancements Suggested by YOU Activity Feed / Status Updates Write-back of Engagement data Universal Tagging Universal Rating Personalization CMS Improvements JavaScript based widgets

Documentation & Training Friendlier, search based, embedded LMS based training In-person training?

Housekeeping Items

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