EGI-InSPIRE RI EGI-InSPIRE EGI-InSPIRE RI GGUS Report Generator Günter Grein, KIT Helmut Dres, KIT Torsten Antoni, KIT Carsten Rogge, KIT 1

EGI-InSPIRE RI History Requirements Timescale Current status Outlook Outline 2

EGI-InSPIRE RI Reports done by GGUS team – tion_reports.phphttps://ggus.eu/pages/metrics/download_escala tion_reports.php – s_reports.phphttps://ggus.eu/pages/metrics/download_metric s_reports.php Reports done in self-service –GGUS search engine: –GGUS report generator: History

EGI-InSPIRE RI Collected on a f2f meeting at KIT /27 – ?confId=655https:// ?confId=655 –Representatives from EGI, EMI, WLCG, GGUS team Requirements

EGI-InSPIRE RI Requirements Prio [1=highest] #Request 14 output aggregation: weeks, months, days, response time: status other than "assigned" and SU is kept or status assigned kept and SU changes 16 solution time (SU's view): assigning a ticket to an SU to ticket solving 110 pre-computed reports (EGI): frequency monthly, quarterly, yearly; based on calender and not project!! 111 ROC/NGI and site level 113 SLA reporting for EMI, IGE, SAGA TPs 28 SU topology (1st, 2nd, 3rd)-> differentiate between 3rd software, 3rd service, output xls, csv 32 status values selectable 33 priority values selectable 319 exclude waiting for reply state as option DMSU) 320 EMI: notifications for tickets soon violating SLA if 75% of time is over 321 Priority history for DMSU 414 ticket tags: introduce a separate field "keyword"??? 415 ticket type: USER, TEAM, ALARM 416 possibility to aggregate values by criteria like status, priority, etc. 51 drilldown (-> ticket IDs) 57 ticket lifetime (user's view): creation date to ticket closing -> close (verify) all tickets after 2 weeks if user doesn't object 517 save queries -> my queries 518 automatic reports: select report template, select execution times, receive notification -> related to # Reports by site and VO for WLCG

EGI-InSPIRE RI First prototype available for the CF in Munich First version online by end of June –Requests of priority Final version by end of 2012 Timescale

EGI-InSPIRE RI Live-Demo phttps://report.ggus.eu/report/report_view.ph p System is under construction. Don‘t use it for official reports! Current status

EGI-InSPIRE RI Current status – home page

EGI-InSPIRE RI Current status - reports

EGI-InSPIRE RI Current status – data aggregation

EGI-InSPIRE RI Current status – responisble units

EGI-InSPIRE RI Current status - results list

EGI-InSPIRE RI Current status - results list details

EGI-InSPIRE RI Implement more features according to requirements list (slide #5) –Report by topology (2nd level, 3rd level) –Report by ticket type, e.g. ALARM, TEAM –Ticket lifetime from user‘s point of view –Configuration -> saving queries –Automated reports –Reports by sites and VOs Outlook

EGI-InSPIRE RI Bug fixing Go life with a first version in time for EGI- Inspire review end of June Implement missing features if any Improving GUI Go life with final version by end of 2012 Outlook