ICT in Travel & Tourism IT User Examples Travel agencies and tour operators Airlines and other transport providers; automobile clubs Tourist information centres Hotels and restaurants Reservations organisations Visitor attractions.

ICT in Travel & Tourism Front Office: Making reservations Ticketing Accessing and providing information Handling payments Public access 24-hour information. Back Office: Accounting Record keeping – e.g. maintaining and updating information database; stock control; membership details Personnel Marketing and publicity.

ICT in Travel & Tourism – Travel Agencies IT in the front office (retail) For issuing travel tickets For hotel room reservations For customer profile for bookings and reservations with View Data system and Central Reservation Systems (CRS) Galileo – SABRE – network for airline tickets UTELL (Hotel Space UK) IT in the back office: For business documentation Accounts, i.e. balance sheet, spreadsheet, sales, purchase tax Procedures for IATA Agency data system/management system Direct Mailing System – linked to customer profile.

ICT in Travel & Tourism - Airlines/airports For ticketing For check-in For car hire For hotel bookings For reservation enquiries Central Reservation System like AMADEUS or GALILEO for bookings.

ICT in Travel & Tourism – Surface Transport Terminals Surface transport terminals (railway stations, coach stations, ferry ports)   Example A. Railway companies use IT for: Service connections information European passenger services All front- and back-office operations Timetables and ticketing through travel agents Timetable information for Internet customers. Example B. National Express uses IT for: All reservations at terminals at travel centres Reservations through travel agencies Reservations through a website All direct telephone bookings to the back office.

ICT in Travel & Tourism–Accommodation   For selling hotel space For advertising For booking For making price known to customers For connection with travel agents who book hotels mainly for business clients For back-office operations For stock control beverage orders For staffing rotas (shift work) UTELL (Hotel Space UK).

ICT in Travel & Tourism– TIC Tourist information centres Information retrieval on opening times at attractions Events ticketing with connection to central booking line Electronic retail till sales Direct booking of accommodation.

ICT in Travel & Tourism–Tourist Attractions   Interpretation (tool for presenting information) Interactive computer stations at displays Multimedia slide shows designed on the computer Voiced commentaries at displays Cassette players and/or audio hand-sets with guide commentaries for visitors Front of house Electronic ticketing at major attractions. http://battleofbannockburn.com/visit/

ICT in Travel & Tourism Communications companies in the tourism industry Create websites for promotion of tourism businesses Produce access sites to information Produce network links to other sites Work with trade customers like hotels.

ICT in Travel & Tourism Task Research the following and make your own notes:- Sabre Amadeus Galileo Internet and World Wide Web – how it was started DMS – Destination Management Systems Pegasus Systems