The 21st Century Enterprise An Age of Disruption, Agility & Innovation Alan Flower VP & CTO, Europe, Middle East & Africa HCL Technologies Netherlands / India Chamber of Commerce - 31/05/2016

2 Our World is Accelerating… (faster than anyone predicted)

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Business evolution is accelerating too… 80% of CEOs expect their business to be “significantly disrupted”…but when? More than 50% of Fortune 500 companies have disappeared since 2000.

5 Disruption will shake out 4 out of 10 market leaders *Disruption = Substantial change in market share among incumbents Source: Global Center for Digital Business Transformation, out of 10 DisplacedExistential Threat 3.8 companies 47% Expected time to disruption*: 3 years

6 Business Agility is now essential… Rapid introduction of New products… New experiences… Rapid response to threats…

8 21 ST Century Enterprises are Experience Focussed The shelf life of a firm in the Fortune 500 was around 75 years. Today it’s less than 15 years, and declining. The winners in this new reality are a breed of companies that are experience focused Jan 2014 Jan 2015 TOP 10 BILLION DOLLAR CLUB STARTUPS ARE ALL 21 ST CENTURY ENTERPRISES (AS ON JULY 2014). FROM JAN’14 TO JULY ‘15 COMPANIES VALUED AT $1Bn OR MORE - 42 COMPANIES GREW TO 105 COMPANIES

9 The Evolution of 21 st Century Enterprises EXPERIENCE ORCHESTRATION Traditional Enterprises 21 st Century Enterprises Born Digital Companies  Suboptimal or Mixed United Experience  Business Model Innovation Missing, rigid  Strong Orchestrators Traditional Enterprises  User Experience  Business Model Innovation  Missing Ecosystem Orchestration Born Digital Companies  United Xperience  Business Model Innovation  Ecosystem Orchestration 21CE - BEYONDIGITAL

10 Defining a 21st Century Enterprise outcome-based experience-centric offer a unified experience service-oriented operating model focused on NPS agile + lean fast paced + optimized ecosystem driven extend beyond the enterprise experience orchestration

11 The 21 st Century Enterprise has distinct characteristics Ecosystem–driven Outcome-based Experience-centric Service-oriented Agile & Lean Enterprise Digitalization Business Model innovation, User Experience e.g. Blockchain, AI, Robotics, Mobile Internet of Things “The IOTWorks” Smart Machines Solutions to embed intelligence in asset value chains Next Generation IT To create a multi-modal lean and agile IT Landscape Autonomics & Orchestration Platforms for Services & Systems DryICE powered outcomes across Business, Consumer, Employees and Smart Machines Key Technology behind a 21CE Key characteristics 21CE #21CE#21CE think like a Agile Startup & Deliver like a Lean Enterprise with experience driven service oriented outcome

12 How are traditional enterprises responding? Experience Innovation Agility & Flexibility Digital Transformation Ecosystem of partners, alliances to Accelerate: Innovation New business models New customer experiences Digital Transformation with a focus on: User Experience Business Agility Technology-enabled Business Innovation Ecosystem

13 Case Study – Improving Customer Experience ICICI Bank – This is a live service currently available in Delhi.This is a live service currently available in Delhi 1000% more efficient More secure A bank + design partner + robotics partner All come together to create this… SM ART VAULT: ICICI brings you India’s FIRST Automated Locker Retrieval Facility Kiosk and lounge designed by design intervention India Pvt. Ltd.

14 Case Study – Innovation Ecosystem Smart cities, vertical farming, efficiency, energy consumption, numerous opportunities to drive innovation in this sector… With startup capital for Entrepreneurs...

15 The 21 st Century Professionals need to rediscover themselves Think-Journey Think-Human Experience Think-Economics Think-Design Think-Unified Prepare for new Business Models so as deliver technology-enabled Business Innovation Key SkillsKey characteristics 21CE Deftness in Design Thinking & Arts for designing and building the most appealing user experience. You 2.0 Mode to constantly up-skill and reinvent Expertise in Agile and DevOps to collaborate across technologies and platforms Understanding of Bioengineering to ensure technology better serves humans

$7 BILLION ENTERPRISE | 109,000 IDEAPRENEURS | 31 COUNTRIES