Yammer: Collaboration Beyond SharePoint Naomi Moneypenny

Why I’m here… Chief Technology Officer at ManyWorlds, Inc. Internally responsible for our knowledge infrastructure – defacto CIO Run the engineering team for Synxi - machine learning engine for personalized knowledge and expertise discovery in SharePoint and other collaborative environments such as Yammer & Tibbr platforms. Chief Technology Officer at ManyWorlds, Inc. Internally responsible for our knowledge infrastructure – defacto CIO Run the engineering team for Synxi - machine learning engine for personalized knowledge and expertise discovery in SharePoint and other collaborative environments such as Yammer & Tibbr platforms. Passionate about user adoption and enterprise collaboration & innovation geek Technology forecasting and strategy manager at Shell, consulted at many Fortune 100 companies since 18 patents in adaptive systems followers on Twitter 3+3 dogsAstrophysicist

What We Will Cover Enterprise Social Imperative Yammer – what is it, why did MSFT acquire it Case Study Integrating SharePoint & Yammer Social Features in SharePoint 2013 The Future

Why Enterprise Social? 28 hours Time each week spent by knowledge workers writing s, searching for information and collaborating internally 90% Proportion of companies that report some business benefit from them 70% Proportion of companies using social technologies 20-25% Potential improvement possible in knowledge worker productivity Source: McKinsey

Industrial Revolution

Learning Revolution It’s all about adaptability – how efficiently we can change and learn, continuously The biggest companies in an industry have the largest chance of disruption Source: Deloitte “The ability to learn faster than your competitors may be the only sustainable competitive advantage.” - Arie de Geus, The Living Company

Context Enterprises are social systems Innovation comes from serendipitous connections Difficult to locate expertise Knowledge is power Findability of relevant content The Facebook generation The generation

Sources of Value from Enterprise Social Decentralize decision making (to the people closest to the problem) Alignment of employees’ higher level motivations, beyond process Culture of transparency & constant improvement Engage employees for ideas

Organizational Considerations Corporate Culture Governance Avoid user confusion Architecture – on premises/cloud etc Requirements – one size fits all? Business Case – hard and soft benefits Adoption – rollout program or guerilla/viral? User adoption metrics (qualitative & quantitative)

Why Do We Call Them Users? Only two industries call customers ‘users’… - drug dealers and IT Only two industries call customers ‘users’… - drug dealers and IT Eugene Lee

Yammer 85% Fortune Million Users July 2012 $1.2bn Unique Testing Model Apps/ Public API Home Network (yourdomain.com) Partners Suppliers Customers Yammer support networks Collaborative inter- company networks Can have public/private groups

Some notes on Yammer Doesn’t compete with SharePoint but yes, there is some overlap on social functionality Better way to do , groups Users can interact with Yammer via (great for adoption!) "We think of Exchange, SharePoint and Yammer now as one product," said Jeff Teper. "This makes decision-making a lot faster."

Demo

Integrating Yammer & SharePoint

Newest Integration with SP2013 Activating Yammer for your organization is just the first step. Enterprise social is different than other solutions. To drive adoption and really get the value out of Yammer, you need a strategy, advocates, and openness to the way it will transform the way people in your organization work and communicate.way people in your organization work

Yammer App in SharePoint 2013

Yammer Feed in SharePoint 2010

Adding Yammer Feed to MySite

Send Documents to Yammer from SP2010

Federated Search

Yammer Features (SP Specific) View My Feed, Company Feed and Group Feeds Post, reply and like messages Attach files and links Get notification alerts for new Yammer replies and likes* Profile sync: Sync your SharePoint profile information with Yammer, eliminating the need to complete two profiles* Document and list item integration: Post documents and other list items such as calendar events and tasks directly from SharePoint to Yammer* Unified search: Search SharePoint and Yammer content simultaneously from within SharePoint. Yammer message results are displayed alongside SharePoint results. Light embeddable feeds* Admin configurations Single Sign On

Internal Case Study

ManyWorlds Case Study Using Yammer since Fall 2010 Reduction of over 90% in internal Groups are ‘open by default’ unless sensitive/legal Primary conduit for collaboration, SharePoint as repository Initially adoption was good, but mimicked , i.e. 1 on 1 convos, not transparent Heavy use of external networks Code of conduct/behavior – peer governed Hashtags (topics) vs. groups still an issue Busy, vibrant network

Avoid User Confusion Give users guidance on what tool to use when. This should be specific to your company – how you use tools now TransitoryActive CollaborationWork Products Current TeamIMYammer Group / Lync (Voice/Video) Yammer then archive to SharePoint ColleaguesYammerYammer Group / Lync (Voice/Video) Yammer then archive to SharePoint Legal Specific Yammer group or SharePoint SharePoint Partners Yammer if on ext network, , cc internal Yammer group SharePoint Customers /LyncSharePoint

Business Value… -Connection between international offices -Cost Savings (bandwidth/ ) -Knowledge Worker Productivity -#yamwins

Social Features in SharePoint 2013

SharePoint 2013 Social Features Community Sites Likes MySites/Newsfeed Following (People, Docs, Sites) Activity Feeds Discussions Award badges (gamification)

Communities in 2013

Community Categories Discussion threads & number of replies Group Description

Community Conversations

Community Owner Tools

Rating Settings

Reputation & Badging

Social Newsfeed

The Future – Conversation & Context in Every App

Wrap Up Evaluate what business results you want in your organization, then look at social functionality Yammer & SharePoint play well together but there’s still a lot on the roadmap (March 2014…) Conversations will be embedded in all business systems

Thank you! Naomi Moneypenny Please me questions/comments, also happy to do complementary webinars on Yammer/SharePoint for your organization: