Head in the Clouds: Real-world experiences and recommendations for moving technology infrastructure to the cloud #14NTCclouds

Moderator: Matt Eshleman, chief technology officer Community IT Steve Birnbaum, vice president SofTrek Corporation/ClearView CRM Lynn Blackwell, director of IT applications Hadassah Michael Enos, chief technology officer Second Harvest Food Bank of Santa Clara and San Mateo Counties Tal Frankfurt, founder and CEO Cloud for Good

Cloud computing defined Having secure access to all your applications and data from any device

Why move to the cloud? Current technology Focus on work Better security and uptime Simplified cost assignment

Public Private Hybrid

Public Cloud * IBM, “Dispelling the Vapor around Cloud Computing,” June 2010 IT activities and functions provided “as a service,” over the Internet, allowing access to technology-enabled services without knowledge of, expertise with, or control over the technology infrastructure that supports them.*

Private Cloud * IBM, “Dispelling the Vapor around Cloud Computing,” June 2010 IT activities and functions provided “as a service,” over a company’s intranet... built by an organization for its own users... everything is delivered within the organization’s firewall (instead of the Internet).*

Hybrid Cloud Integrated external and internal service delivery methods... Rules and policies established by the organization based on factors such as security needs, criticality and underlying architecture, so activities and tasks are allocated to external or internal clouds as appropriate. * IBM, “Dispelling the Vapor around Cloud Computing,” June 2010

Considerations Public Standard requirements Flexible and scalable No in-house expertise OpEx vs. CapEx Private Unique requirements “Static workloads” In-house expertise CapEx vs. OpEx

Two cases... two routes into the cloud

The case: Hadassah The picture 38 field offices; many telecommuters Imminent move to new building Security and compliance landscape User demand for mobile access Need for support

The case: Hadassah The problem Lack of revenue to maintain in-house servers IT staffing changes Increasing cost to compliance, security Need for 24/7 support

The case: Hadassah The solution Professionalize IT services Use right vendor for right job Treat all offices alike Invest in equipment, ISPs

The case: Hadassah Lessons Treat all offices alike Include all units in decisions Maintain realistic expectations Stay flexible Set backup retention schedule

The case: Second Harvest The picture Three food distribution warehouses 150 staff 50 million pounds of food distributed annually (half fresh produce) Serves 250,000 people per month Fundraising $26 million per year

The case: Second Harvest The problem Need for highly available environment Need for business continuity in case of disaster

The case: Second Harvest The solution Highly available server environment Donation from NetApp Application & physical fault tolerance “Private” cloud for apps

Good lessons Super flexible, easy Control Confidence Access and availability The case: Second Harvest

Not-so-good lessons Internal experts, capacity Maintenance, time ROI uncertainty Deployment/agility

Key planning steps Strategy Cost-benefit analysis Budget

Key issues Migration paths Risk management Implementation

Move smoothly Do your homework Build a team Communicate a vision Plan Distinguish between need and want Build a timeline Share your budget Take baby steps Test, test, test Provide fast results

Questions?

Get in touch Steve Birnbaum softrek.com softrek.com Lynn Blackwell hadassah.org hadassah.org Michael Enos shfb.org Matthew Eshleman communityit.com communityit.com Tal Frankfurt cloud4good.com

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