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Information Technology Administrator manage the day-to-day operation of IT systems to make sure that day run efficiently. IT Administrator works to ensure that the computer system provide sufficient computing power to deliver the desidered level of business performance. 14

15 A Database administrator makes sure that the technologies provide users with flexibility in the management, access, retrieval, sharing and configuration of database. DATA BASE ADMINISTRATOR

16 NETWORK ADMINISTRATOR A Network administrator provides operational support and management of an Intranet, Extranet and the Internet

17 SYSTEM ADMINISTRATOR A System administrator mantains and tunes operating systems that are installed on a mainframe or desktop computer.

18 SOFTWARE ENGINEER A Software Engineer may work individually or as part of a computer programming company or firm. He often spends long hours trying to write a program or code to get the program to do what is required. Much of the software engineer’s time is spent troubleshooting code or programs and trying to get them to work corretly. He also tests and validates software and networking hardware to ensure that the programs works correctly under all variabiles and conditions.

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Introduction

 Enterprise resource planning (ERP) is business management software that allows an organization to use a system of integrated applications to manage the business.  Being Specific ERP systems are large computer systems that integrate application programs in accounting (i.e., accounts receivable), sales (i.e., order booking), manufacturing (i.e., product shipping) and the other functions in the firm. This integration is accomplished through a database shared by all the application programs.

 A typical ERP system will use multiple components of computer hardware and software to achieve the integration.  A key ingredient of most ERP systems is the use of a unified database to store data for various system modules.  Broken down into business processes ◦ HRM ◦ Distribution ◦ Financials ◦ Manufacturing

1960’s - Systems Just for Inventory Control 1970’s - MRP – Material Requirement Planning (Inventory with material planning & procurement) 1980’s - MRP II – Manufacturing Resources Planning (Extended MRP to shop floor & distribution Management.) Mid 1990’s - ERP – Enterprise Resource Planning (Covering all the activities of an Enterprise) 2000 onwards – ERP II – Collaborative Commerce (Extending ERP to external business entities)

 Integrate financial information.  Integrate customer order information.  Standardize and speed up operations processes.  Reduce inventory.  Standardize Human Resources information.  Common definitions.  Common database.  Update one module, automatically updates others.  ERP systems reflect a specific way of doing business.  Must look at your value chains, rather than functions.

 High cost.  Forced change of processes.  Very complex software.  Lack of trained people.  Flexibility of software system upgrades.  Implementation timelines.  Availability of internal technical knowledge and resources.  Education and training.  Implementation strategy and execution.  Resistance to change.

 SAP - Systems Applications Products in Data Processing 29% market share - Honda, IBM, Bank of Canada, P & G  BAAN - Dutch - 5% - Russell Stover Candy, Mercedez Benz, Boeing, Nortel  Peoplesoft - California - 6% - NBA, Adidas, Anderson Consulting, Hilton Hotels, NYNEX  Oracle - California - 10% - USPS, CBS, Nike, Kodak, Toronto Dominion Bank  J.D. Edwards - Colorado - 7% - Harley Davidson, Saab Automobile, BellSouth Cellular Corporation, Holiday Inns, Fox Television Stations

 Availability of web-based and wireless ERP systems  Adoption of easy-to-install ERP systems  Linkage to other software systems, e.g., supply chain management system, e-commerce, customer relationship management system