Pre-Introduction Activity How culturally competent are you? How culturally diverse is the medical facility? Are you able to effectively treat culturally diverse populations? Do you participate in continuous cultural competency training? Cultural Competence

Introduction to Cultural Competence

Cultural Diversity Introduction to Cultural Competence

Cultural Competence Continuum Cultural Competence Models (Cross, 2002)

Building Positive Perceptions & Relationships Communication Training

Building Positive Perceptions & Relationships Develop Action Plans Conduct Training Journal of the Nation Medical Association, Nov Understanding the meaning of culture and its importance to healthcare Having respect for variations in cultural norms Eliciting patients’ explanatory models of illness

Building Positive Perceptions & Relationships Dealing with Diverse Patients

Building Positive Perceptions & Relationships Cultural Jeopardy Cultural competence Ethnicity Culture Selected cultural and sometimes physical characteristics used to classify people into ethnic groups or categories. American ethnic groups include Native Americans, Hispanics, Indians, Latinos, Chinese, African Americans, European Americans and so on. A set of beliefs, behaviors, and interactional patterns that identify a person with a larger social or ethnic group. The ability to interact effectively with people of different cultures. Comprises an awareness of one's own cultural worldview, attitude towards cultural differences, knowledge of different cultural practices and cross-cultural skills.

Culturally competent care meets the needs of our culturally diverse patient population! Putting It All Together Effectiveness of Cultural Competence in the Workplace Improved understanding of those you work for, with, and around. Creates a work environment that allows everyone to reach their full potential. Provides multiple perspectives on problem solving. Better performance outcomes. Increases employee productivity. Increased retention rates. Boosts employee morale. Improved customer relations. Reduces complaints and grievances. It’s the right thing to do!

Putting It All Together Importance of Cultural Competence The achievement of cultural competence assures that patients are treated with dignity and that cultural traditions and values that can impact healthcare are identified and treated respectfully (Organista, Marin, & Chun, 2010).

References Bentancourt, J. R., & Green, A. R. (2010). Commentary on linking cultural competence training to improved health outcomes: Perspective from the field. Academic Medicine, 85(4), doi: /ACM.0b013e3181d2b2f3 Berlin, E. A., & Fowkes, W. C. (1983). A teaching framework for cross-cultural health care. The Western Journal of Medicine, 139(6), Campbell, A., Sullivan, M., Sherman, R., & Magee, W. P. (2011). The medical mission and modern cultural competency training. Journal of the American College of Surgeons, 212(1), doi: /j.jamcollsurg Child Trends (2005). Race and ethnicity trends. Retrieved from Cross, T., Bazron, B, Dennis, K.W., & Isaacs, M.R. (1989). Towards a culturally system of care, Volume I. Washington, DC: Author. Decker L. E., Decker, V. A., & Brown, P. M. (2007). Diverse partnerships for student success: Strategies and tools to help school leaders. Lanham, MD: Rowman and LittleField Education Kirmayer, L. J. (2012). Cultural competence and evidence-based practice in mental health: Epistemic communities and the politics of pluralism. Social Science and Medicine, 75(2), doi: /j.socscimed Kirmayer, L. J. (2012). Rethinking cultural competence. Transcultural Psychiatry, 49(2), doi: /

References Lie, A. D., Lee-Rey, E., Gomez, A., Bereknyei, S., & Braddock, C. H. (2011). Does cultural competency training of healthcare professionals improve patient outcomes? A systemic review and proposed algorithm for future research. Journal of General Internal Medicine, 26(3), National Association of State Board's of Education Study Group (2002). A more perfect union: Building an educational system that embraces all children. Alexandria, VA: National State Board of Education Sperry, L. (2012). Cultural competence: A primer. Journal of Individual Psychology, 68(4), Texas Alcohol and Drug Abuse Cultural Sensitivity Training, (2002). Retrieved from mhsatraining/courses.shtm#CulST