1 Ownership.Trust and respect. Inclusion and support. Sustainability. Innovation. Inspiration and passion. Paul Tysoe Asset Management Engineer Northamptonshire County Council

Ownership.Trust and respect. Inclusion and support. Sustainability. Innovation. Inspiration and passion. Northamptonshire Highway Maintenance Initiative 2

Ownership.Trust and respect. Inclusion and support. Sustainability. Innovation. Inspiration and passion. 3 The Catalysts…….  Deteriorating condition of the network  Quality of repairs  Reducing budgets

Ownership.Trust and respect. Inclusion and support. Sustainability. Innovation. Inspiration and passion. and ultimately….. Winter 4

Ownership.Trust and respect. Inclusion and support. Sustainability. Innovation. Inspiration and passion. What happened next... impact ?  8x more category 1 defects  Peak of 11,000 monthly defects  25% increase in workforce to address the backlog  150% Increase in temporary repairs  Increase in 3 rd Party claims Between 300% and 800% (depending where on the network)  16x Increase in complaints  Political headlines 5

Ownership.Trust and respect. Inclusion and support. Sustainability. Innovation. Inspiration and passion. Need for new approach:  Planned approach, with longer lasting repairs  Focus on prevention  Utilisation of Revenue and Capital budgets  Understanding and communication New Highway Maintenance Initiative 6

Ownership.Trust and respect. Inclusion and support. Sustainability. Innovation. Inspiration and passion. New Highway Maintenance Initiative Two Objectives 1.Changes to the timescales for Cat 1 and Cat 2 repairs 2.Move towards a preventative approach to halt further deterioration and maintain a steady state where possible. (Backlog of repairs is valued at a minimum of £100m to repair roads to an “adequate” standard only). 7

Ownership.Trust and respect. Inclusion and support. Sustainability. Innovation. Inspiration and passion. New Highway Maintenance Initiative: Objective 1 8

Ownership.Trust and respect. Inclusion and support. Sustainability. Innovation. Inspiration and passion. New Highway Maintenance Initiative: Objective 2 9

Ownership.Trust and respect. Inclusion and support. Sustainability. Innovation. Inspiration and passion. New Highway Maintenance Initiative: Preventative Approach 10 Help stabilise the network but also need to tackle structural condition and stop the £100m backlog from increasing. GreenAmberRed Intervention Network Deteriorating

Ownership.Trust and respect. Inclusion and support. Sustainability. Innovation. Inspiration and passion. What have we achieved to date (figures for May 2010-April 2011) :  A substantial increase in permanent/semi-permanent repairs which now make up nearly 90% of all repairs carried out  Doing more whilst on site – achieved a 9% increase in defects repaired over and above what was initially identified.  A reduction in public reported defects of -23% for carriageway potholes.  An early indication of a reduction in claims against the Council for incidents caused by poor road surfaces of -48%  Reduction in CO 2 emissions through a more effective planning of work has lead to less miles travelled and resulted in a £22,000 reduction in fuel usage  Positive feedback has increased. 11

Results from the 2011 NHT Survey 12 Ownership.Trust and respect. Inclusion and support. Sustainability. Innovation. Inspiration and passion.

Other factors affecting satisfaction ratings Asset Management - practical approach Zero Based Budgeting - increased spend on roadmarkings Communications/PR- winter maintenance Area delivery - local approach with area teams Culture and people - performance Management Control Hub- maximising efficiency Contract - facilitates focus on improvement 13 Ownership.Trust and respect. Inclusion and support. Sustainability. Innovation. Inspiration and passion.

Practical and based around improved systems & data e.g. gully maintenance – significant service efficiencies 14 Ownership.Trust and respect. Inclusion and support. Sustainability. Innovation. Inspiration and passion. Asset Management approach

Area teams with local knowledge, ownership and responsibility PEG, CLO, StreetDoctor Year on Year improvement in Parish Satisfaction 15 Ownership.Trust and respect. Inclusion and support. Sustainability. Innovation. Inspiration and passion. Area Delivery/Local Approach

Focal point for management, co-ordination, information and control Ensures effective and efficient delivery Significant savings and improved quality of service 16 Ownership.Trust and respect. Inclusion and support. Sustainability. Innovation. Inspiration and passion. Control Hub

17 Ownership.Trust and respect. Inclusion and support. Sustainability. Innovation. Inspiration and passion. Improvement overall down to a different service approach and delivery  A ‘one-team’ and ‘outcome focussed’ approach  Takes time - 3 years of hard work, but beginning to show results  Based on step by step approach - building up data, understanding and technology to drive improved service.

Ownership.Trust and respect. Inclusion and support. Sustainability. Innovation. Inspiration and passion. The next stages:  The NHMI is part of our on-going maintenance strategy  Over the next 3 years the concept of prevention is better than cure will be further developed and embedded  We have reviewed and developed our scheme identification and prioritisation process over the last few months to align with the new maintenance strategy 18

Ownership.Trust and respect. Inclusion and support. Sustainability. Innovation. Inspiration and passion. Scheme Identification and Prioritisation for Future Programmes 19

Ownership.Trust and respect. Inclusion and support. Sustainability. Innovation. Inspiration and passion. Our approach now….  Inventory  Video survey  Manual pick-up  Defects  Mapped location, status, repair  Public enquiries  Categorised and mapped  Condition  Machine Survey and visual observations  Planned Schemes  Local feedback and knowledge 20

Ownership.Trust and respect. Inclusion and support. Sustainability. Innovation. Inspiration and passion.  Defects Mapped  Hotspots  Trends  Repeaters  Intervention  Repair record linked to defect  Machine Survey data mapped  Overlay data  One element of our decision making toolkit 21

Ownership.Trust and respect. Inclusion and support. Sustainability. Innovation. Inspiration and passion. Budgets Capital maintenance budgets have been prioritised and allocated towards:-  Defects - Make Safe  Proactive - Preventative Maintenance  Deal with the Worst Roads - Structural Maintenance 22

Ownership.Trust and respect. Inclusion and support. Sustainability. Innovation. Inspiration and passion. Budget split by asset type and needs 23

Ownership.Trust and respect. Inclusion and support. Sustainability. Innovation. Inspiration and passion.  Data analysis Machine Survey and asset management system (not just condition driven)  Prioritisation Weighted scheme prioritisation for highest impact  Designed for impact and for maintenance 24 Illustration of why Preventative is important:

Ownership.Trust and respect. Inclusion and support. Sustainability. Innovation. Inspiration and passion. Preventative maintenance approach  Dealing with Local Roads where people live  Deteriorating Network Condition  Local Roads 24 % Red  Non Local Roads 5½ % Red 25 Total Network 4147km 100km 557km Non Local Roads 1725km Local Roads 1765km

Ownership.Trust and respect. Inclusion and support. Sustainability. Innovation. Inspiration and passion. BEST VALUE OPTION Preventative Maintenance Slurry Seal Micro Asphalt Surface Dressing Structural Maintenance Reconstruction Resurface Haunch PRIORITISATION MATRIX DATA CVIScannerDefects Customer 26

Ownership.Trust and respect. Inclusion and support. Sustainability. Innovation. Inspiration and passion. Maintenance strategy going forward:  Our initial focus is on improving the condition of the local network  The impact of this is that the condition of the strategic road network could deteriorate slightly, but the aim is to maintain at its current level  Condition data will be reviewed each year and the strategy updated as necessary 27

Ownership.Trust and respect. Inclusion and support. Sustainability. Innovation. Inspiration and passion. Other Assets: This maintenance strategy is predominately focused on carriageways, we will be looking to roll out the rationale to other asset types such as footways 28

Ownership.Trust and respect. Inclusion and support. Sustainability. Innovation. Inspiration and passion. Thank you for listening 29