Partner C.R.M. Training Plan for the Prepilote Program Renault V.I. Italy/Cap Gemini Group June 7 th 2000

- 2 - Tracker Gemini Consulting Proprietary and Confidential Activity plan and resources involved JuneJune 1 st week 2 nd week 3 rd week 4 th week JulyJuly 1 st week 2 nd week 3 rd week 4 th week Training Prepilote Zanetti, Formigoni, RZ Renault VI Italy Salesman, Commercial Secretaries Italian Network Trainers, Tettamanzi, Kechidis Cap Gemini Training RVI/RZ Training RVI and RZ Galvan, Formigoni, RZTrainers, Kechidis General Dealer Meeting Training Prepilote Prepilote Visits Formigoni, RZ Dealer, Salesman, Commercial Secretaries Tettamanzi, Kechidis Training “Lion” Prepilote Program CRM translation Training “Lion” Zanetti, Formigoni, Locatelli, Galdabino, CEPTEC Italy Tettamanzi, Kechidis CRM Translation FormigoniKechidis CAP Trainers briefing

- 3 - Tracker Gemini Consulting Proprietary and Confidential Prepilote training program: logistics e costs Two parallel sessions of 2.5 days each from 10 to 12 July Two parallel sessions of 2.5 days each from 12 to 14 July Rooms –2 meeting rooms for 12 people –1 technical room Participants –ca. 25 salesman –6 commercial secretaries –4 RZ Six international telephonic lines The Personal Computers are supplied by Renault VI Two parallel sessions of 2.5 days each from 10 to 12 July Two parallel sessions of 2.5 days each from 12 to 14 July Rooms –2 meeting rooms for 12 people –1 technical room Participants –ca. 25 salesman –6 commercial secretaries –4 RZ Six international telephonic lines The Personal Computers are supplied by Renault VI Cost Synthesis (1) Jolly HotelsCrowne Plaza Rooms Infrastructure (2) Meals/Hotel Total (1) Costs are in ITL X1000 (IVA free) and are related to the complete duration of the training sessions from 10 to 14 July (2) Are included telephonic lines, electric plugs, video-projector, flipcharts, etc.

- 4 - Tracker Gemini Consulting Proprietary and Confidential Costs analysis - Daily costs in ITL x Extra time from 19:00 to 24:00 equal to Lit/h Note: Costs are on daily basis in ITL x1000 (IVA free). Telephonic traffic costs are excluded. Jolly Hotel Milanofiori 8:00-19:00 (1) Crowne Plaza 9:00-19:00 2 Meeting rooms equipped for 12 people 1 Video-projector 1 Technical room (75 sm.) 6 Telephonic international lines Technical assistance 2 Coffee break Lunch (desk served) Hotel rooms Total Participantsn° people services suppliers Salesman Commercial Secretaries RZ Marketing and Sales Italy CEPTEC Italy Cap Italy Cap France Total ~ 25 ~ ~ 4 ~ 45