Caulking, Drywall, Plaster, Orange Peel, Popcorn Ceilings, Locks, Tile Interior & Exterior Maintenance and Repair Course
Disclaimer The use of photos of tools and/or components which clearly indicate their manufacturer or brand in no way implies an endorsement of the company, brand or product by the National Apartment Association Education Institute.
Welcome! Roles and Responsibilities Make Ready Maintenance Caulking Ceilings and Walls Locks Tile Curb Appeal Swimming Pool Exterior Inspections Course Topics Resources: Participant Guide Presentation Your Questions Your Experiences Videos Demonstrations Your Participation
Make-ready Maintenance What is our primary goal in preparing an apartment for a new resident? "Like New Apartment"
Video: Make-ready Inspection Watch Video
Video: Apartment Key Check Watch Video
Video: Heating and AC Cycling Watch Video
Video: Alarms and Sprinkler Head Check Watch Video
Video: Bathroom Check Watch Video
Tips? What are some things you look for? What's different at your community than in the videos?
Your Community What's the process at your community? Does this process work? How can our properties know?
Lost Rent Rent that can never be collected because an apartment is vacant Example: Rent =$ Apartment vacant for 10 days= lost rent
Lost Rent Is lost rent the only money lost to a move out? National Average of move out Cost Q ~$ *lost revenue *©SatisFacts Research: Atlanta/Baltimore/Chicago/Dallas/Los Ángeles Web:
Maintenance Maintenance is not responsible for all of that loss: Rent Concessions Staffing Marketing/advertising Maintenance Cleaning - painting Miscellaneous
Maintenance Reinforces the need for us to be as efficient as possible
Make-ready Checklists Pg.3 Their use –Why? 1 st Inspection –Identify conditions at move-out 2 nd Inspection –Identify conditions at move in of new resident
MakeReady Board Apt number Move out date Move in date Floor plan Unit type Carpet Flooring Cleaning Completion date Inspection date Paint Repairs Counters/cabinets Comments…
Activity: The Ultimate Question Watch Video
Make Ready Best Ideas?
Caulk 3 main types Butyl Rubber Silicone Latex
Butyl Rubber Primarily Outdoor - Strong odor Works well with multiple surfaces - Concrete - Metal - Siding Very flexible - Backer rod needed for large gaps
Other Caulks Not Paintable Slow Cure Very Durable Slower Install Chemical Clean-up Mold “proof” SiliconeLatex Paintable Fast Cure Less Durable Fast Install Soap and water Clean-up Water based
Caulk Installing Latex Caulking
Latex Remove old Caulking
Latex Clean Surface
Latex Apply Caulk
Latex Tool the joint
Latex Wet Sponge
Latex Smooth Finish
Video: Latex Caulking Watch Video
Caulk Installing Silicone Caulking
Silicone Start Clean: Remove old - Clean surface - Rinsed and dry
Silicone Apply Tape
Silicone Leave opening for caulk
Silicone Apply bead
Silicone Even Coverage
Silicone Smooth with Tool Use chemical to clean off tool
Silicone Excess Caulk comes off with tape
Silicone Remove tape
Silicone Allow caulking to cure
Drywall Drywall Repair
Repair Materials Light weight Quick to dry Primer often not needed Doesn't shrink SpackleJoint Compound Varying weights Varying dry times Prime needed Shrinks
Drywall Don't break paper Thin layers of repair material Spread material wide Smooth after material is dry
Nail Pop Dimple or remove nail Secure the wall Apply Joint Compound Float Smooth finish Nail Pop
Video: Wall Adhesive Patch Watch Video
Video: Wall Patch Larger Blowout Patch Watch Video
Video: Wall Patch Larger with Tape Watch Video
Video: Wet Sanding Watch Video
Video: Top Coat Knife Skills Watch Video
Idea Share Surface Preparation Priming Paint Application Wall Repair
Textures Orange Peel
Textures Knock down
Textures Stippling
Texture Repair Notes Remove texture around area needing repairs first Make repair Apply texture Overlap repair to surrounding area Feather edges to blend (thin texture to surrounding area)
Locks Follow Consistent Policy…
Vacant Lock One key; many locks Different color to identify Install at move out All Vacant apartment on community have same lock Remove at move in Ensures safety as new resident will have "clean" lock
Key Security Keys are kept locked - Locked cabinet - Locked room Keys are kept coded - Not identifiable to the apartment - Not in order - Specific check out policy No duplicates!!!! - Log sheet
Ceramic Tile Walls or Floor
Grout Is grout waterproof? NO
Video: Grout Watch Video
Cleaning Grout Follow instructions on cleaner Ensure enough ventilation Apply sealer to maintain
Repairing Grout Remove cracked or damaged pieces Wet the wall before applying grout
Repairing Grout Buff tile to remove excess grout with a wet sponge before grout is dry
Interior Repairs QA
Curb Appeal What is the goal of curb appeal? To make sure that the outside appearance of the apartment community – and common areas – always look attractive
Curb Appeal How can we ensure that we are consistent?
Curb Appeal Is this a place residents can be proud to call home? Does our community present a positive first impression? Is our community its own best commercial? A checklist is not enough
Video: Pool Area Check Watch Video
Video: Pool Area Signage Watch Video
Swimming Pool Safety Consistency is key Follow local regulations "Attractive Nuisance"
Video: Pool Pump Room Watch Video
Video: Pool Chemical Check Watch Video
Common Pool Items to Check Proper pH level Proper Chlorine - 1-3ppm Bromine for spas Water QualityPhysical Items Signs and Markers Emergency Phone Life-safety equipment
Pool Gate A MUST!!! The pool gate must be self closing and self latching ALWAYS!
Idea Share Biggest Impact? Time Management? Tips, Tricks, and Tools? Curb Appeal
Building Exterior Checklist Semi-annual inspection - See problems early - Preventative
Exterior Inspection What is the difference between a Curb Appeal Inspection (checklist) and a Building Exterior Inspection (checklist)? Purpose
Exterior Repairs QA
Action Plan Page 42 Thank You For Attending