Chapter 1 WHAT IS A MANAGER? Person who plans, organizes, directs, and controls the allocation of human financial, material, and information resources in pursuit of organizational goals.
Planning: defining goals and objectives developing a roadmap to achieve those goals
Organizing: structuring the resources of the organization to achieve organizational goals
Directing Communicating Mentoring Modeling Coaching Motivating
Controlling: monitoring performance taking action to minimize the performance gap
Functional and General Managers u Functional Managers-handle tasks in a specialized area u General Managers-Oversee multiple functions or functional managers
Levels of Management First Line Middle Managers Top Managers Small Business Managers
First Line Production supervisors, sales managers, store managers directly responsible for operations strong technical skills necessary
Middle Managers Plant managers, area directors, division managers Liaison between top and bottom levels Receive general objectives from top management and translate them into specific objectives Information link for information to move up in the organization Affected by downsizing
Top Managers Presidents and CEO’s Direct the overall vision and direction of the organization Much of their time is spent networking outside of the organization dealing with business environment issues
Small Business Owners Must fill all roles mentioned above Growth is dependent upon adapting to changing requirements of business size
Managers Vs. Leaders Manager is a position Leader does not require position