Knowledge Someone somewhere has it Someone somewhere needs it Someone needs help informing others Someone needs to validate their discovery Someone must find a knowledgeable person to help understand and assimilate the information.

Who is a knowledgeable person Academically Trained Access to Advanced Technology Life’s Work Studying, working in the situation Life Experience We talk about building capacity. Often talent exists in the field but is in need of tools, instruments to share/support their work.

What is the RM Portal? a support system for USAID Officers Knowledge management (Extranet) Cross sector content storage/sharing/locator Expert network service On-line learning system Shared decision-support tools: GIS, ETA, etc. Collaboration tools for systemic change Re-purposing tool for USAID and partner content Field operation bridge

Mission and Partner’s a Voice Low bandwidth/Low energy access Concentrate on core tasks Sharing technology saves time and money Shared Web Services Collaboration, Workflow, Web development, Online Learning, and Conferencing tools Translation Templates Disseminate time sensitive content in multiple languages

RM Portal Information Management Challenges Information explosion Connectivity/bandwidth Collaboration/sharing behavior Shared management/cost Governance issues Automated indexing/Internal search External search Integrated search Static individual storage to dynamic workflow Live and delayed information access

USAID RM Portal IT Triad Solution Knowledge Management (open source content management/libraries/workflow) Online Education (open source learning management) Access Grid Computing (open source live meetings, collaboration, and training)

RM Portal Library Content Management Cross Sector Content Centralized location, single search, internal indexing Smartfolders Customized Automated search service External Indexing and Retrieval from Outside Libraries DEC, Frame, NRIC, partner sites Levels of Library Access Manager, Reviewer, Owner, Member, Public Commenting Anecdotal Info…discussion threads physically attached to content Invited Membership Credible Content Easy to Govern

RM Portal Library 2 Open Source Worldwide Community Support Library Catalogue Developed By Librarians Librarian Services RM Portal Staff Provide Editing/Shelving Pending Publication Process Disability Access, Security, Copyright Assurance Multimedia Video, Audio, Radio, Podcasts, Flash Movies Multi language Built in Translation Support Browse By Search Styles of Users

RM Portal Online Education Learning Management System Moodle, Learning Management System (LMS) Open source LMS Integrated into RM Portal Integrated with other LMS Tools Access Grid, WebCT or Blackboard Built in Collaboration Discussions, group activity support, forums, chat Multi-Language 75 languages 175 countries Scale Single teacher to a university of 50,000+

RM Portal Online Education Course features Self-paced training Real time classes Assessment tools Accreditation linking Ecommerce link if appropriate Multimedia Sound pedagogical practices Linked to course materials stored on Portal

RM Portal Collaboration Tools Public and private forums Threaded commenting on posted content Wikis, Skype, and other IM support Access grid video conferencing Live application sharing GPS, GIS, data analysis Conference history archiving 24/7 online support for web conferencing Online portal help in Spanish, French, Portuguese Decision support tools

RM Portal Workflow Virtual office (individual and group support) Extranet: shared neutral private drive Easy content upload and download Live document versioning Expert finder (consultation and team building) Smartfolder automated content retrieval Group and member

RM Portal Workflow 2 Communities of Practice Discussion forums and live conferencing Built in webpage builder Kupu Private group news and calendar Group newsletter service Track recent items added to portal

RM Portal Access Grid Computing Live USAID Mission and Partner Bridge PC based Open-source Multiple servers in different locations shared load balance Robust, live multi-media exchange Sustained Connection Remote access with limited energy infrastructure Live Collaboration (data and application sharing) Live Project Management Live Training

RM Portal General Information Site Name USAID Resource Management Portal URL Webmaster Rose Hessmiller (Architecture /Content/Project Management) Harlow Pinson (Technical Team Lead) Webmaster

RM Portal Site Support Routine Content Maintenance Daily Update Schedules Routine Software Maintenance Routine Hardware Maintenance Multiple Languages Supported

RM Portal Ownership USAID EGAT/NRM Land Team Joint management with USDA through University of Arizona Bureau of Applied Research in Anthropology (BARA)

RM Portal Audience USAID EGAT officers, staff, and partners USAID Missions and partners University Consortium GDA Partners project specific General Public

RM Portal Outreach Public Access Newsletter ( or hardcopy available) Subscription RSS Feeds Discussion Tools Commenting Live Conferencing

RM Portal Enterprise Model Business Potluck 1.Core portal functionality supported by USAID 2.Each new university, mission or partner brings resources--people or funding--to support the core and add new features 3.All new features become part of the core and is shared by the portal community 4.Shared management and governance 5.Distributed costs, sustainable solution

RM Portal Enterprise Model Triage Solution Examples USAID Ethiopia: Emergency Preparedness Project USAID Panama: Watershed Academy