On the phone

Part I Warm up Part II Listening practice Part III Situational imitation Part IV Speaking practice Part V Teacher evaluation

After completing this lesson, students should be able to: answer the phone; -----ask to be connected; -----connect a caller; -----leave messages; -----deal with problems by telephone. Learning Objectives

1. Brainstorm 2. Sum up Part I Warm up ▲ How do you make a phone call? ▲ What expressions would you like to use when ringing? ▲ How to answer and speak on the phone

Work in pairs. These are twelve telephone tips. Choose the correct words from the list to fill in the blanks. Key: advance; documents; Schedule; distractions; pretend; interrupting; clearly; argue; polite; lengthy misunderstood; hear Part Ⅰ Warm-up

Part II. Listening practice Task 1: Translate the Chinese sentences into English first.

Then listen to the dialogue and check your translations. (1) Please put me through to extension 586. (2) Hold on, please. (3) I’d like to speak to Mr. Li, please. (4) Who’s calling, please? Part Ⅱ Listening Practice

Task 2 New Words and Expressions: Singapore 新加坡 at the moment 目前 leave for 前往 expect 预期 check 核实 Part Ⅱ Listening Practice

Task 2 1. b---e---g---f---d---a---c 2. (1) Singapore (2) He has just left for a workshop. (3) In half an hour. (4) Part Ⅱ Listening Practice

Oral practice Work in pairs to make dialogues about calling.

How to answer and speak on the phone (1) Answering the phone Asking for someone Putting someone on hold The person wanted is not available Ring off Part Ⅲ Language Focus A

Follow-up Practice Ⅲ -1 Listen to the following short conversations twice and fill in the blanks with the words you hear. (1) word, Hang (2) office, Toy (3) out, back (4) extension, (5) off, line

Follow-up Practice Ⅲ -1 Alice: Excuse me, sir, are you Mr. Hayes? Bill: Yes, I’m Bill Hayes. Alice: Are you the General Manager of the Beautify Cosmetic Corporation in American? Bill: Yes, exactly. Alice: Ho do you do, Mr. Hayes? I’m Alice Wang, Manager of Human Resources at the Beijing Sanmei Factory. I’m here especially to meet you. Bill: How do you do, Miss Wang? It’s very kind of you to come all the way to meet me. Alice: My pleasure.

To: Date: 29 th January Time: 10:00 a.m. Message From: Company: Telephone: Message: Taken by: Follow-up Practice Ⅲ -2

To: Louise Paulson Date: 29 th January Time: 10:00 a.m. Message From: Paul Jackson Company: Grandiose Telephone: Message: Right back to talk about the order; it ’ s urgent Taken by: Roy Follow-up Practice Ⅲ -2

Note A telephone number in US —8966 If you are calling from abroad, you must add the international telephone code for the country. China’s international telephone code is 0086, and that of USA is 001. state number town number local telephone number

Note How to make an international phone call 用座机： 00+ 国家代码 + 区号 + 号码 （或 + 手机号码） long-distance call from outside UK 中国： 86 ； 美国： 1 ； 英国： 44 ； 泰国： 66 用手机： 主叫国际字冠 + 被叫国家代码 + 被叫号码 (USA to China) (China to USA) 中国： 00 ； 美国： 011 ； 英国： 010

各国国际字冠 中国： 00 阿联酋： 001 爱尔兰： 16 澳大利亚： 0011 澳门： 01 巴基斯坦： 00 巴拿马： 00 比利时： 00 丹 麦： 009 德国： 00 法国： 19 菲律宾： 00 芬兰： 990 韩国： 001 荷兰： 00 加拿大： 011 马来西亚： 00 美 国： 011 挪威： 95 葡萄牙： 097 日本： 001 瑞典： 09 瑞士： 00 沙特阿拉伯： 00 台湾： 002 泰国： 001 文莱： 00 西班牙： 07 希腊： 00 夏威夷： 011 香港： 001 新加坡： 005 意大利： 00 印度： 00 印度尼西亚： 00 英国： 010 如果用手机拨打，可以直接输入 + 代替国际字冠。

Do you have any friends or relatives abroad? Do you often call them? If you have a friend who lives in London and his home phone number is , how would you make a phone call to him? Discuss

Scene 1 Call one of your classmates and ask him or her to bring you a dictionary tomorrow morning. Scene 2Scene 2 Suppose you can’t contact the person you want and ask her roommate to take a message. Oral Practice Method: Work in groups and to try to make a dialogue about calling.

New Words and Expressions: connect 接通电话 have a word with 与 … 商谈 on business 出差 assembly coffee table 组合咖啡桌 quality 质量 negotiation 协商 strike 罢工 Part Ⅳ Video 1 ---Leaving a message

Part Ⅳ Video 1-Pre-viewing To: Date: 29 th January Time: 10:00 a.m. Message From: Company: Telephone: Message: Taken by:

1. F T F T T F 2. Message 1 Tell Mr. Mattews that they ‘ve just received the sample of the assembly coffee table and are quite satisfied with it. Message 2 They’re quite happy with the quality and the design of the table, but the price is too high, they need a negotiation on it. Message 3 Inform Mr. Schulz won’t arrive at our company that early this Saturday because of the rail stike. Part Ⅳ Video 1-Viewing 答案

1. Read the following instructions about how to leave a message. a. introduction b. state the time of day and your reason for calling c. make a request d. leave your telephone number e. finish 2. Work in pairs. Use the following information to make a phone dialogue with your partner. Part Ⅳ Video 1 Post-viewing

How to answer and speak on the phone (2) Problems Reasons for calling Requesting Part Ⅴ Language Focus B

Follow-up Practice Ⅴ Numbers Names (1) (4) Bartholomew (2) (5) Holt & Frier (3) 5312/A12 (6) DINER 2. (1) who would you like to speak to (2) What number did you want (3) you’ve got the wrong number (4) sorry to have disturbed you

dial 拨电话 Directory 姓名地址簿 place an order 下订单 so far 迄今为止 rush order 急活 Cellphone 手机 Part Ⅵ Video 2 New Words and Expressions:

Pre-viewing -1 Work in pairs. What difficulties are you likely to meet when you make a phone call? Part Ⅵ Video 2

Introduce the usual six steps to take when making a business telephone call. 1). Introduce Yourself and Your Company 2). Take the Complaint out of the Call 3). State the Purpose of the Call 4). An Interest-Capturing Statement 5). Request an Appointment 6). Overcome Resistance Part Ⅵ Video 2 Post-viewing

Role Play (page 42)

The End