Module 2: IT Professionals in an Enterprise. IT Professional Roles IT Management and Processes Professional Development for IT Professionals.

Slides:



Advertisements
Similar presentations
Managing User Settings with Group Policy
Advertisements

Lead Your Customers Cloud to the Cloud. Drive Repeat Business This Year Qualifying Current Exams Windows 7 Client Windows Server 2008/Private Cloud Microsoft.
Exchange 2013 and Office 365 Presented by: John Deardurff Weinstein Group Internal Sales Training 11/18/2014.
Microsoft Premier Support for Office 365 Service Introduction
Making Identity and Access Management Real – The Early Days Brian Lauge Pedersen Senior Technology Specialist.
Andrew Ehrensing David Elfassy Dustin Smith Zoran Markovic SESSION CODE: DEV211.
Microsoft Certifications – How They Know You Know SQL Server 2008 Certification 101 Chris Testa-O’Neill Practice Consultant – EMC Technical Author– Microsoft.
1 Read Me First These slides and notes are being made available to MCPs to explain your options in Microsoft Certification. Please note that this PowerPoint.
Unit Eight IT CAREER CERTIFICATION 1.Passage One. Microsoft Certifications.
Information Technology Service Management
MCTS: Pass one of 24 exams (a few require more). Multiple counters are and You can also choose.
Windows Server 2012 Certification and Training June 2012.
1 Read me first These slides and notes are being made available to MCPs to explain your options in Microsoft Certification. Please note that this PowerPoint.
Passage Three MCDBA on Microsoft SQL Server 2000 Certification.
The What Why and How.  MCTS  These certifications provide the foundation for Microsoft Certification  MCITP  These certifications build on the technical.
Microsoft Certifications – How They Know You Know Microsoft Certified Master July 30, 2008.
PKI Enhancement in Windows Vista® and Windows Server 2008.
Module 1: Introduction to Administering Accounts and Resources
By Isaac Parenteau. Agenda  What is the certification?  What are the courses required for it?  Future Careers  Cost?
10969A Active Directory® Services with Windows Server® Course 10699A
A+ Guide to Hardware: Managing, Maintaining, and Troubleshooting, Sixth Edition Chapter 9, Part 2 Satisfying Customer Needs.
Maintaining a Microsoft SQL Server 2008 Database SQLServer-Training.com.
We’ll wrap up the module by investigating where MS technologies are best used, why organisations may choose MS over Open Source or vice versa, what support.
Managing Active Directory Domain Services Objects
Configuring and Troubleshooting Identity and Access Solutions with Windows Server® 2008 Active Directory®
Module 1 Planning Windows Server ® 2008 Deployment.
Information Technology Careers Chapter 15 – Computers: Understanding Technology.
Course 6420A Fundamentals of Windows Server® 2008 Network and Applications Infrastructure.
Course 6430B Planning for Windows Server® 2008 Servers.
POSITIONING STATEMENT For people who operate shared computers with Genuine Windows XP, the Shared Computer Toolkit is an affordable, integrated, and easy-to-use.
MIS3300_Team8 Service Aron Allen Angela Chong Cameron Sutherland Edment Thai Nakyung Kim.
Career Opportunities in Information Technology There are four main categories of IT jobs, grouped by the main focus of the job: Sales and support Software.
Roles and Responsibilities
Microsoft Certification Demystified Trika Harms zum Spreckel Microsoft Learning VOC220.
Module 7: Fundamentals of Administering Windows Server 2008.
SCSC 311 Information Systems: hardware and software.
Microsoft Certifications – How They Know You Know The New Generation of Microsoft Certifications.
20411B Administering Windows Server® B
Monitoring Windows Server 2012
Module 9: Fundamentals of Securing Network Communication.
Managing Windows Server 2003 and Active Directory Best Practices ธนินทร์ น้อยรังษี Tanin Noirungsee Technology Specialist Microsoft (Thailand)
Microsoft Operations Framework Morten Lauridsen Engagement Manager Microsoft Consulting Services Morten Lauridsen Engagement Manager.
Appendix C: Designing an Operations Framework to Manage Security.
MOF Update Community Design Meeting #6 Operations & Support.
Module 1 Introduction to Designing a Microsoft® Exchange Server 2010 Deployment.
Course 2277: Implementing, Managing, and Maintaining a Microsoft ® Windows ® Server 2003 Network Infrastructure: Network Services.
Configuring, Managing and Maintaining Windows Server® 2008 Servers Course 6419A.
Windows Server 2012 Certification and Training
1 Visit Us :  The Microsoft Certified IT Professional (MCITP) certification helps validate that an individual has the comprehensive set.
Microsoft Training and Certification Guide
Maintaining a Microsoft SQL Server 2008 Database
INTRODUCTION TO DESKTOP SUPPORT
Fourth Dimension Technologies
The New World of Microsoft Certifications
Information Technology Careers
Information Technology Service Management
Module 2: IT Professionals in an Enterprise
20341B Core Solutions of Microsoft® Exchange Server 2013.
Get Cisco Actual Exam Dumps - Cisco Practice Questions - Realexamdumps.com
Module 2: IT Professionals in an Enterprise
Configuring, Managing and Maintaining Windows Server® 2008 Servers Course 6419A.
Copyright © JanBask Training. All rights reserved Become AWS Certified & Get Amazing Job Opportunities.
Preparing for the Windows 8.1 MCSA
Agenda The current Windows XP and Windows XP Desktop situation
OU BATTLECARD: Oracle Data Integrator
OU BATTLECARD: Oracle Identity Management Training
OU BATTLECARD: Oracle SOA Training & Certification
OU BATTLECARD: E-Business Suite Courses and Certifications
OU BATTLECARD: Oracle Database 12c
OU BATTLECARD: Oracle WebCenter Training
Presentation transcript:

Module 2: IT Professionals in an Enterprise

IT Professional Roles IT Management and Processes Professional Development for IT Professionals

Lesson 1: IT Professional Roles Discussion: IT Professional Roles Job Responsibilities of an Enterprise Administrator Job Responsibilities of a Server Administrator Job Responsibilities of a Desktop Support Technician

Discussion: IT Professional Roles What are some of the IT professional roles in an enterprise?

High level tasks Planning An enterprise administrator is typically responsible for: Troubleshooting difficult problems Team management Job Responsibilities of an Enterprise Administrator

Daily management of servers Monitoring server performance A server administrator is typically responsible for: Resolving server level problems Job Responsibilities of a Server Administrator

Deploying desktop computers Maintaining desktop computers A desktop support technician is typically responsible for: Job Responsibilities of a Desktop Support Technician A desktop support technician has more user interaction than some job roles

Lesson 2: IT Management and Processes What Is ITIL? What Is MOF? What Is an SLA? What Is Change Management? Incident Management Incident and System Documentation

The IT Infrastructure Library (ITIL) is a set of books with best practices for IT service management What Is ITIL? Following best practices can: Reduce costs Improve customer satisfaction Improve productivity Understanding ITIL allows all IT professional roles to increase their performance

What Is MOF? Microsoft Operations Framework (MOF): Describes proven team structures and operational processes Applies best IT practices Improves the efficiency and quality of IT operations Is based on ITIL MOF Components: Team model Process model Risk management model

What Is an SLA? A service level agreement (SLA) is an agreement between an IT group and an organization that defines expectations for IT system performance SLA typeDescription Internal An agreement between two departments within the same organization ExternalA formal, legally binding contract Informal A verbal agreement between the IT service provider and the organization FormalA written, usually signed, agreement

Change management may include: A formal process A change management board Change management is the process by which changes are approved, implemented, and monitored What Is Change Management? Change management benefits: Better coordination of changes Reduced incidents of changes causing unintended results

Incident Management The process for managing an incident is defined in an SLA A user calls the help desk 1 1 If unresolved after 30 minutes, the problem is escalated to the responsible server administrator 3 3 The server administrator attempts to resolve the problem 4 4 The Help desk attempts to resolve the problem 2 2 If unresolved after 1 day, the problem is escalated to the enterprise administrator 5 5 For example:

Incident and System Documentation Documentation is an essential part of system maintenance Properly updated documentation simplifies: Change management Troubleshooting Disaster recovery

Lesson 3: Professional Development for IT Professionals Certifications Windows Server 2008 Certifications Options for Formal Training Other Learning Resources Microsoft Technical and Support Resources Soft Skills for Successful IT Professionals

Certifications Certifications: Show a defined level of expertise with products and technologies Offered by many vendors Microsoft certifications: Architect Series: The Microsoft Certified Architect program allows companies to easily identify experienced, trusted, IT architects that have completed a rigorous industry-drive peer validation process. Professional Series: Professional credential validate a comprehensive and current set of skills required to be successful in the job, providing a reliable indicator of performance. Technology Series: Technology Specialist certifications let you target specific Microsoft technologies and gain in-depth skills for working those technologies.

Windows Server 2008 Certifications MCTS certifications: Windows Server 2008 Active Directory Configuration Windows Server 2008 Networking Infrastructure Configuration Windows Server 2008 Applications Platform Configuration MCITP Server Administrator Enterprise Administrator

Distance learning Options for Formal Training Classroom training E-learning Self-study

Windows Server 2008 Classroom Courses Some Windows Server 2008 Classroom courses are: Course 6420: Fundamentals of Windows Server 2008 Network and Applications Infrastructure Course 6421: Configuring and Troubleshooting a Windows Server 2008 Network Infrastructure Course 6424: Fundamentals of Windows Server 2008 Active Directory Course 6425: Configuring Windows Server 2008 Active Directory Domain Services Course 6435: Designing a Windows Server 2008 Network Infrastructure Course 6436: Designing a Windows Server 2008 Active Directory Infrastructure and Services Course 6437: Designing a Windows Server 2008 Applications Platform Infrastructure

Other Learning Resources Books Peers Magazines Web sites User groups

Microsoft Technical and Support Resources Microsoft technical and support resources include: TechNet Microsoft Web site Microsoft blogs Phone support Microsoft consulting

Soft Skills for Successful IT Professionals Project management Organization and prioritization skills Teamwork and collaboration Verbal communication skills Business writing Successful IT professionals have the following non- technical skills:

Lab: Developing a Training Plan Exercise 1: Review Information about Microsoft Learning Resources Exercise 2: Create a Training Plan Estimated time: 30 minutes

Lab Review What factors did you need to consider when developing your training plan? Why did you select the certification goal that you did?

Module Review and Takeaways Review Questions Real-world Issues and Scenarios Best Practices