KNOWLEDGE MANAGEMENT (KM) Session # 15

Knowledge management is a method to simplify and improve the processes of creating, capturing, sharing, distributing, understanding and using the knowledge in a company. What is Knowledge Management? 1/9

Knowledge management is managing knowledge- intensive activities in a company. What is Knowledge Management? 2/9

Knowledge management refers to identifying and leveraging the collective knowledge in a company to help the company compete. What is Knowledge Management? 3/9

Knowledge management is a method for achieving corporate goals by collecting, creating, synthesizing and sharing information, insights, reflections, thoughts, and experiences. What is Knowledge Management? 4/9

Knowledge management is a discipline focused on systematic and innovative methods, practices, and tools for managing the generation, acquisition, exchange, protection, distribution, and utilization of knowledge, intellectual capital and intangible assets. What is Knowledge Management? 5/9

Knowledge management is a discipline that promotes an integrated approach to identifying, innovating, managing and sharing all of an enterprise’s information needs. These information assets may include databases, documents, policies and procedures as well as previously unarticulated expertise and experience resident in individual workers.” What is Knowledge Management? 6/9

Knowledge Management is a discipline to help companies ….. Create, Share, and Apply Knowledge more effectively! What is Knowledge Management? 7/9

What is Knowledge Management? 8/9 KM, a strategy to enable people to develop a set of practices to create, capture, share and apply knowledge to gain advantage in the market. KM focuses on: –People who create and apply knowledge. –Processes and Technologies by which knowledge is created, maintained, accessed and shared. –Artifacts in which knowledge is stored (manuals, databases, intranets, portals, and books.

KM is a discipline to enhance organizational performance by explicitly designing and implementing tools, processes, systems, structures and cultures to improve the Creation, Sharing and Application of all kinds of knowledge that are critical for business performance. What is Knowledge Management? 9/9

Knowledge Organization Knowledge Management How Knowledge Management Impacts Organizations?

People ProductsProcesses Organizational Performance Knowledge Management Dimensions of Organizational Impacts of KM

Knowledge Employee Learning Knowledge Management Employee Adaptability Employee Job Satisfaction How KM Impacts People

Knowledge Management, Innovation and Organizational Benefits: People Learning Knowledge Creation Insights New Ideas Conversion New Products New Markets Smarter Problem-Solving Value-added Innovation Better Customer Service More efficient Processes More experienced Staff Benefits

Knowledge Process Efficiency Productivity improvement Cost savings Knowledge Management Process Innovation Improved brainstorming Better exploitation of new ideas Process Effectiveness Fewer mistakes Adaptation to changed circumstances How KM Impacts Organizational Processes?

Impact on Products Impact on products can be –Value added products –Knowledge based products Knowledge Value-added Products Knowledge-based products Knowledge Management

Knowledge Vision Strategy Revenues Costs Knowledge Management Organizational Performance Scale economies Scope economies Sustainable competitive advantage How Knowledge Management Impacts Organizational Performance