© 2009 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialPresentation_ID 1 SSC Community Webinar: Kieran Casey SSC Community Manager CSCC Access

© 2009 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialPresentation_ID 2 Webinar Objectives Provide tool users with information relevant to their work Allow participants to ask questions of our Subject Matter Experts Provide tips and tricks for how to get certain tasks done faster

© 2009 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialPresentation_ID 3 Meet Our Subject Matter Experts Sue Green Jennie Weber Crystal Aubry

© 2009 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialPresentation_ID 4 WebEx Instructions Note: All participants will be muted upon entry. We will un-mute participants during the Q&A session Ask a question: At any time during the presentation, you may submit a question by typing it into the Q&A panel At the end of the presentation, we will review the questions that came in as well as take additional ones from our audience 1. Click [?] 2. Type your question here

© 2009 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialPresentation_ID 5 CSCC Access

© 2009 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialPresentation_ID 6 Topics How to get access to contracts How to create a SSC account to open cases How to get Partner-Level access How to use the Partner Self-Service (PSS) Tool How to obtain access to CSCC How to update serial numbers in CSCC Key facts that indicate an access issue How to update a CCO Profile to add BIDs Open Q & A

© 2009 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialPresentation_ID 7 CSCC Access Part 1 1.Click the “update” link from the guest level screen 2.Click the Go Now button to sign up for additional access 3.Under the Additional Access section click “Edit this Information” to continue 4.Click “Add Bill to IDs (BIDs) to profile for ordering or support access” 5.Enter in the BIDs separated by a comma and click Submit

© 2009 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialPresentation_ID 8 Partner Self-Service – Partner Level Access 1.Go to cisco.com/go/pss 2.From the Select a Task drop down menu, select “Associate Myself to a Company” 3.In the pop-up, select your country and enter a partial company name 4.Select the address for which you are located and click Next 5.An will be sent to your Company’s Administrator 6.You will receive an with the company Administrators contact information from gpa-

© 2009 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialPresentation_ID 9 What does it allow a Partner to do? 1.Associate Yourself to a Contract Link a CCO ID to a Partner Company and raise the access level to Partner Level access within the tools 2.Register Your Company Allows a Company to declare their Partner Level status by submitting needed information to Cisco How do I find my Company’s Administrator? 1.Final submission screen for Association gives a User the Administrators name and address 2.Once associated to a company, you can click “View Profile” on PSS main page to view your company’s administrators Partner Self-Service (PSS) Tool

© 2009 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialPresentation_ID 10 Contract Viewing Access 1.Go to cisco.com/go/ssc and click the “Open a Case” link 2.Click the Create a New Account button 3.Click the “Ask a Question” tab to open a case 4.Select the category: 1.General Information 2.Cisco.com Profile 3.Access Level (guest,L1, L3-indirect) 5.In the Question box enter in your CCO ID and ask to be auto-registered to the bids you inputted in CSCC Access Part 1 6.Ask to be granted access to CSCC as well 7.Click Finish Submitting My Question

© 2009 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialPresentation_ID 11 CSCC Access Part 2 1.Go to cisco.com/go/cscc and click “Launch Cisco Service Support Center” 2.Click on the “Preferences” link 3.Click the “Estimates/Quotes” tab 4.Click the “Customers and Sites” link 5.Use the selector (+) to launch the pop-up to enter in your Bill to ID 6.Navigate to Service Level & Co- Term Link

© 2009 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialPresentation_ID 12 1.From the Cisco.com Profile Manager select “Additional Access” 2.Click on the “Add service contract numbers to profile for support access” link 3.Enter in your contract numbers separated by commas and click Submit TAC Access to Contracts

© 2009 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialPresentation_ID 13 End Customer  Access to contracts for which their company is listed as the “owner” of the equipment  TAC contract access to: 1.Open support cases 2.View white pages  CSCC Access to: 1.View contracts 2.Perform moves and edit SN 3.Run SNIF reports  Access to Communities Partner Level  Access to contracts for which their company is listed as the “seller” of the support  TAC contract access to: 1.Open support cases 2.View white pages  CSCC Access to: 1.View contracts 2.Perform moves and edit SN 3.Run SNIF reports 4.Estimate/quoting capabilities 5.POM Access to manage renewals  Access to Communities Types of Access

© 2009 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialPresentation_ID 14 Key Facts 1.CSCC screens will only display information related to the contracts to which you have access. 2.SNIF will show all **** if the serial number exists, but is not on a contract to which you have access. 3.POM Reports may show smaller renewal opportunities than a colleague. Also, filter sets sent to you may not function the same way as your co-workers. 4.You may experience issues obtaining access to quotes others have created within your company. 5.Serial numbers may appear uncovered when searched if you do not have the appropriate access levels set ** Open a Service Support Center Case to resolve any of the above issues**

© 2009 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialPresentation_ID 15 Q & A

© 2009 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialPresentation_ID 16 Update Serial Numbers in CSCC How do you update Serial Numbers in CSCC due to RMA on TAC?

© 2009 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialPresentation_ID 17

© 2009 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialPresentation_ID 18 How to Create a CCO ID 1.Go to and click the Register link 2.Complete the registration form 3.Follow the instructions provided in the confirmation