Technology in the States August 5, 2003 Dustin Lanier Special Assistant for Technology Office of the Governor

Technology in the State (or Complex Organizations) Reactive formula Chasm between business and technical worlds Limited patience for technical detail Difficulty judging status and success of initiatives Accountability balance is difficult to achieve Proactive agenda Set flexible governance process in place Establish common utilities Emphasize mission specific initiatives

Establishing Common Infrastructure Symptoms of Operations Overload Motivation – don’t get yelled at “Patting the boxes” Not part of the strategic discussion Finding Widget IT Solved hundreds of times before Not unique to agency mission Benefits from economies of scale Redundant FTE allocation Early Targets Web hosting Standard state Software license utilization Router utilization Network management Storage management Data warehousing State accounting system State data centers Examples Web hosting Standard state Software license utilization Network management Storage management State accounting system State data centers Seat management

Common Infrastructure Example: TexasOnline Highest quality state portal Innovative partnership with the private sector 250,000 visits per day World class secure environment 18.6 million online transactions 719 million dollars processed 25-70% savings over manual processes Duplication restricted by statute Grandfathered environments migrated over time

"The State of Texas has brought many government services online to better serve residents and businesses. Through TexasOnline, we're making government accessible 24 hours a day, 7 days a week." Governor Rick Perry

Mission Specific IT Consolidation take IT “utilities” out of the equation Division IT focused on agency business processes Process questions How is IT aligned with the specific mission of this body? Can IT bring new efficiency/savings/cost avoidance? Can IT accelerate services? Can IT make new capacities available?

Where is Texas going? SB 1701 – First steps towards a new environment ACE (Architectural Components for the Enterprise) Analysis of Commodity IT infrastructure eProcurement / Strategic Sourcing Executive emphasis on scope and change management ROI (Return on Investment) vs. TIV (Total Investment Value) Leadership has no patience for technical detail Left to articulate business value under pressure When savings don’t materialize…