IIE logo Pioneering Performance Improvement in New Venues: Vietnam INTERNATIONAL SOCIETY FOR PERFORMANCE IMPROVEMENT 2016 ANNUAL CONFERENCE Philadelphia, Pennsylvania Monday, April 11,

IIE logo Presenters Susan Fickling Director, Participant Training Programs Institute of International Education Andrew Gilboy Senior Partner & CPT Associates for Global Change Felipe Tejeda Senior Partner & CPT Associates for Global Change 2

IIE logo By the end of the workshop, you will be able to … Describe ways to apply PI to Non-Governmental Organizations in developing country context Assess which aspects of PI’s methodology were the most applicable in a highly-centralized, economically-booming environment Consider ways to overcome language & cultural obstacles 3 Objectives

IIE logo 11:15 – 12:30  Introductions, Objectives, Agenda  Session 1: The Scene: PI with NGOs in Vietnam  Session 2: Adapting PI to Local Realities  Session 3: Overcoming Language & Cultural Constraints  Session 4: Discussion 4 AGENDA

IIE logo The Scene: PI with NGOs in Vietnam 5 SESSION 1:

IIE logo 6 Vietnam USAID Partner Capacity Development Program Impl Partner Environment & Social Dev Econ Growth & Governance Health Program Dev Program Manager (COR) Local NGOs Target Institutions Local Collaborators USAID Sector & INGO IPs Government Agencies Sectors/Offices

IIE logo 7 Ghana USAID Partnership for Education: Learning Integrating PI throughout Change Process Education MOE Govt. Independent Education Educ Boards U.S. Implementing Partner with Local Ghanaian Partners USAID Sectors/Offices ---- Program Manager District Educ Offices Schools Communities Applying PI at all levels of project implementation

IIE logo 8 Applying PI methods Challenges & Solutions  Mutual agreement on Solutions Package challenging Solution: Validation Meeting established to select priorities & set Implementation Schedule  PI Assessment: too heavy, NGO had insufficient time; “assessment fatigue” Solution: “HICD Lite,” focus on back office not technical service delivery; work with less data;

IIE logo 9 Applying PI methods Challenges & Solutions  Open to PI process due to familiarity with Training Solution: Illustrate how previous training had not improved performance & introduce PI solutions based on assessment  NGOs familiar with Solutions/interventions proposed, such as Strategic Planning, M&E, Fund-Raising Solution: Changing mindset to integrate solutions across NGO’s systems

IIE logo Adapting PI to Local Realities 10 SESSION 2:

IIE logo 11 Adapting PI to Local Realities  Readiness: determined by USAID not by CPTs Solution: a) bring NGO & USAID together to manage expectations & explain PI; b) demonstrate effectiveness of PI & value of time invested (to both USAID & NGOs)  “Training as a solution” mindset entrenched Solution (for donor): Reinforce USAID’s HICD framework inspired by ISPI; illustrate how training investments have often not resulted in sustainable “capacity development” Solution (for NGO): Build on how non-training interventions lead to sustainable performance improvements when based on evidence from assessments

IIE logo 12 Adapting PI to Local Realities  Managing Two Clients: Donor & NGO Solution: Maintain communication on progress, challenges, and timelines with Donor and NGO  Reaching Clarity Agreement on Solutions Packages Solution: Prepare Memo of Understanding (MOU) outlining solutions package, commitments to timelines, and responsibilities of NGO and PI consultants, signed by all parties

IIE logo Overcoming Language & Cultural Constraints 13 SESSION 3:

IIE logo 14 Language & Culture  Language: Conducting assessments in English Solution: Train and support Vietnamese PI specialists  Culture: Heavy hand of central govt in NGO affairs Solution: Be prepared to adapt solution packages to work within government regulations

IIE logo By the end of the workshop, you will be able to … Describe ways to apply PI to Non-Governmental Organizations in developing country context Assess which aspects of PI’s methodology were the most applicable in a highly-centralized, economically-booming environment Consider ways to overcome language & cultural obstacles 15 Objectives – did we achieve our objectives?