SUMMIT SHARING 2011 My, how far we have come…. Alliance Summer Meeting: #AllianceSummer #SummitLibs ‎ "What will kill librarianship is when librarians have an inability to see what could be and only see what is … Librarianship is a conversation about how we can make this world a better place.” ~ R. David Lankes, quoted in the ACRL Environmental Scan 2010ACRL Environmental Scan 2010

Agenda for tonight Alliance Summer Meeting: #AllianceSummer #SummitLibs  The SPOT Reps SPOKE, and SPOT….LISTENED  Brain Storming for FY12  Sending Items Back Clean  Courier Program Update  Transit Statistics: How can we see the whole picture?  Discussion  ….Bedtime?

SPOT Reps SPOKE, and SPOT…LISTENED Last July, all the SPOT Reps met and talked about what they wanted to see improved about WorldCat Navigator, which gave SPOT a list of action items and touch points… Here is where we stand… Alliance Summer Meeting: #AllianceSummer #SummitLibs

SPOT Reps SPOKE, and SPOT…LISTENED Completed Items: 1. As much as possible staggered upgrades and changes. 2. Creation of Work- flow Analysis Team 3. Creation and Maintenance of a Glossary of terms Alliance Summer Meeting: #AllianceSummer #SummitLibs

SPOT Reps SPOKE, and SPOT…LISTENED Completed Items: 4. Ensuring FERPA Compliance 5. Ensuring Patron Privacy of Borrowing Records 6. Documenting the Queues Alliance Summer Meeting: #AllianceSummer #SummitLibs

SPOT Reps SPOKE, and SPOT…LISTENED Completed Items: 7. New Report: Returned but not Checked In 8. Working with OCLC to at least have a week’s prior notice to a change in the interface 9. Communications Alliance Summer Meeting: #AllianceSummer #SummitLibs

SPOT Reps SPOKE, and SPOT…LISTENED Completed Items: 10. New “Where Are You From Screen” 11. Patrons are able to view both their Summit Request and their ILLiad Requests 12. WCL supporting Course Reserves Alliance Summer Meeting: #AllianceSummer #SummitLibs

SPOT Reps SPOKE, and SPOT…LISTENED IN THE WORKS: 1. PUA!!! 2. Reliability Of NRE and WorldCat Discovery Perform 3. Better Documentation from OCLC 4. Turn around time Studies Alliance Summer Meeting: #AllianceSummer #SummitLibs

SPOT Reps SPOKE, and SPOT…LISTENED IN THE WORKS: 5. Reviewing “Public Note Usage” 6. Item Availability 7. Usability testing – Staff and End User 8. Known Item Searching 9. Better Facet Interface Alliance Summer Meeting: #AllianceSummer #SummitLibs

SPOT Reps SPOKE, and SPOT…LISTENED IN THE WORKS: 10. Usability Results 11. Log On Integration for Patrons 12. Alliance Website : Summit Section Redesign 13. Terminology Adjustment Alliance Summer Meeting: #AllianceSummer #SummitLibs

SPOT Reps SPOKE, and SPOT…LISTENED Long term planning: 1. Item Level Holds 2. Login that would go straight to the batch update screen 3. Undo Actions: un-ship, un-receive 4. Better multi-volume requesting 5. Advance/Expert Alliance Summer Meeting: #AllianceSummer #SummitLibs

SPOT Reps SPOKE, and SPOT…LISTENED We ARE ……LISTENING What do you like about the system? If you had a magic power and could change one thing… what would it be? Alliance Summer Meeting: #AllianceSummer #SummitLibs

Send it back ………CLEAN Alliance Summer Meeting: #AllianceSummer #SummitLibs

Courier ProgramCourier Program: Debi Place and Meredith Greenwood Alliance Summer Meeting: #AllianceSummer #SummitLibs

NRE Transit Statistics Alliance Summer Meeting: #AllianceSummer #SummitLibs

Borrower Turnaround Time Hold is placed Lending staff processing Courier transport Borrowing staff processing Item status Received Time being measured Alliance Summer Meeting: #AllianceSummer #SummitLibs

Borrower report for April Alliance Summer Meeting: #AllianceSummer #SummitLibs

Lender Turnaround Time Hold is placed Lending staff processing Item status Shipped Time being measured Alliance Summer Meeting: #AllianceSummer #SummitLibs

Lender report for April Alliance Summer Meeting: #AllianceSummer #SummitLibs

Summit Average Turnaround Times Alliance Summer Meeting: #AllianceSummer #SummitLibs

Variables to Remember  Borrower Report  Library closures  Courier service  Weather conditions  Processing schedules  Misdirected items  Lender Report  Library closures  Multiple collections on/off campus  Processing schedules Alliance Summer Meeting: #AllianceSummer #SummitLibs

Discussion Alliance Summer Meeting: #AllianceSummer #SummitLibs