Our integrated care& support services Harriet Bosnell – Director – Curo Health, Care & Support

Our Housing Offer Healthy homes communities and neighbourhoods More affordable housing The Home as a point of integration and joined up services / Housing First model Meeting health & care priorities Information sharing and research – work with Public Health + 5 ways to wellbeing Workforce development and employment

Intro to Curo Housing Association and support provider with 12,000 homes in the South West 3,000 people supported in independent living every week across Foyers, homelessness and mental health services, extra care Community services to non-Curo residents and a social enterprise delivering ILS support to over 50s Innovation – asset based community development and CCG pilots Tweet

Our offer in B&NES Care respect openness fairness and trust 550 current people with the Independent Living Service – social enterprise model of support to over 50s 2000 people living in Curo sheltered accommodation across 70 locations across B&NES 65 supported units for homeless young people The Wellbeing House + step- down 32 units of supported short-stay accommodation for homeless families + single people

Measuring our social value Outcomes- the specific changes an project or activity brings about for its beneficiaries e.g. Better health as measured by reduced GP visits SROI – the £ value of the social, economic, environmental outcomes created by an activity or an organisation Social value – the wider non- financial impacts especially on well-being of communities and individuals

Why we measure outcomes Support customer insight Develop new service ( ILS/ rural dementia challenge Self-directed support & tracking of progress - motivation, choice and control As a business health check Have evidence for audits/ inspection Meet the Social Value Act 2012 Tender for contracts

Our approach Measuring what matters – to us and links to values & objectives Outside in thinking - what do stakeholders want to see results in? Keeping it simple – cost effective and more effective Golden thread between outcomes and budgets Qualitative and Quantative Check Plan Do Review

Measures that matter

Tools we use Outcomes stars / journey wheel with customers Outcomes Framework - preventative and enabling outcomes around health and well- being Net Promoter Score ( NPS ) measured independently how likely service users are to recommend your service to someone else Overall Service Satisfaction Social Return on Investment Stories / social media - compliments and complaints measures Sound insight – results in ability to grow services and innovate

Preventative Outcomes In the last year we have prevented: 673 Hospital admissions 530 Admissions to residential or nursing care 458 repeat presentations at A&E 730 repeat presentations at GP surgeries People requiring a social services funded service on 1055 occasions

Enabling Outcomes In the last year we have enabled: 274 people to be discharged from hospital 49 people to be signed off from secondary mental health services 51 people to obtain paid employment & come off /reduce reliance on means tested benefits (includes 14 Curo Apprenticeships)

Preventative outcomes

Enabling outcomes

Health Outcomes

Enjoyment and Achievement outcomes

Economic wellbeing outcomes

Safety Outcomes

We also… Support people to access to Memory services Ensure people receive further structured support, signposting and follow-up Participated in a connecting activity e.g. coffee morning Benefitted from taking up new technology and learning Volunteering, Training, Work, Education opportunities Help in setting up new groups or activities – Connexus Make over 80- safeguarding alerts and support people impacted

Social Return on Investment Evidences our return to the Public Purse through the reduction of demand on other services (e.g. NHS) 7 principles; involve stakeholders, understand what changes, value what matters, do not over-claim, be-transparent, verify SROI Network website ServiceSROI to public purse Independent Living Service£4,432,217 Mental Health (W-s-M)£96,642 Teenage parents£228,000 Temporary Accommodation£1,591,513 Young Persons Service£1,464,544 Sheltered£5,135,106 Total:£12,948,022

Social Return on Investment calculations Homelessness (£24000+) Source: DCLG August 2012 Hospital Admission (£1806) Source: NHS JSNA (2012) Admissions A&E (£363) Source: Average cost of A&E visit NHS Residential Care (£450 per week) Source: Local Authority weekly Res Care payment (x 26 as accepted cost saving) GP Attendance (£25) Source: Accepted as cost per GP visit Taken to custody (£3380) Source: accepted minimum to process and take through to court) Stepdown – saves at least £100K every 10 weeks to public purse

Contact details (01225) or