2016 MLA UPDATE DOCLINE Elisabeth Unger, DOCLINE Team Lead National Library of Medicine Public Services Division Collection Access Section

AGENDA DOCLINE Team DOCLINE Support & the National Network of Libraries of Medicine DOCLINE System What’s Next

DOCLINE TEAM Changes at NLM

DOCLINE NLM Office of Computer & Communication Systems (OCCS) Lichuan Chen Joe Schechter Library Operations - Public Services Division (PSD) Elisabeth Unger - Team Lead, Collection Access Section Lisa Theisen - Collection Access Section Advised by: Martha Fishel - Chief, PSD Mark De Jong - Head, Collection Access Section National Network Coordination Office (NNCO) Margaret McGhee

DOCLINE SUPPORT Changes in NN/LM

DOCLINE & NN/LM NEW! NN/LM DOCLINE Coordination Office (NDCO) Located at the Health Sciences and Human Services Library, University of Maryland, Baltimore National DOCLINE Coordinator (NDC) replacing regional DOCLINE Coordinators Ashley Cuffia, previously South Eastern Atlantic Region DOCLINE Coordinator National Network Steering Committee

DOCLINE & NN/LM National DOCLINE Coordinator Regional Medical Libraries 800 number decommissioned check for local contact informationhttp://nnlm.gov/ National Network Coordination Office Canada: NRC’s National Science Library (formerly CISTI) CONTACT INFORMATION:

NN/LM REGIONAL MEDICAL LIBRARIES Region 1 - Middle Atlantic University of Pittsburgh Health Sciences Library System Pittsburgh, PA States Served: DE, NJ, NY, PA Region 2 - Southeastern/Atlantic University of Maryland at Baltimore Health Sciences and Human Services Library Baltimore, MD States Served: AL, FL, GA, MD, MS, NC, SC, TN, VA, WV, D.C., Puerto Rico, and U.S. V.I. Region 3 - Greater Midwest *University of Iowa Hardin Library for the Health Sciences Iowa City, IA States Served: IA, IL, IN, KY, MI, MN, ND, OH, SD, WI Region 4 - MidContinental University of Utah Spencer S. Eccles Health Sciences Library Salt Lake City, UT States Served: CO, KS, MO, NE, UT, WY Region 5 - South Central *University of North Texas Health Science Ctr. Gibson D. Lewis Library Fort Worth, TX States Served: AR, LA, NM, OK, TX Region 6 - Pacific Northwest University of Washington Health Sciences Library Seattle, WA States Served: AK, ID, MT, OR, WA Region 7 - Pacific Southwest University of California, Los Angeles Louise M. Darling Biomedical Library Los Angeles, CA States Served: AZ, CA, HI, NV, and U.S. Territories in the Pacific Basin Region 8 - New England University of Massachusetts Medical School Lamar Soutter Library Worcester, MA States Served: CT, MA, ME, NH, RI, VT

DOCLINE SYSTEM Present, Past, & Future

STATISTICS 2,247 libraries participating Over 1.7 million serial holdings records ~ 980,000 print ~ 700,000 electronic (41%) 1.2 million ILL Requests in FY2015 Fill Rate is 93.1% 80% of Requests Filled by 1 st lender

REQUEST STATISTICS 2015 N=1,196,619

DOCLINE 5.2 Changes included: New schedule feature Allows libraries to set daily availability to lend (“Days of Service” minimum 2) Daily login no longer required Enhanced ‘Out of Office’ date setting Added ability for libraries to set themselves temporarily inactive without RML approval Added ability to set multiple vacation periods October 2015

SECURITY Hack attack: ‘Brute Force’ attempt to gain entry through millions of attempts at ‘guessing’ user logins and passwords Response: Quick action by NLM IT support/security and DOCLINE development team shut down the attack and decreased future vulnerability Account ‘lock out’ time was increased Secondary log in page added with CAPTCHA to foil further attempts Password complexity and validation improved, enforced Inactive libraries and accounts weeded November 2015

SECURITY Password strengthening Length increased Complexity introduced and enforced Data clean up Unused user accounts deleted Inactive libraries set to ‘non-participant’ January/February 2016

DEVELOPMENT Security Enhancements Add password self-service: “I forgot my password” function Improve password security Remove vulnerabilities COMING IN 2016

DEVELOPMENT Systems Integration Numerous upcoming changes to NLM systems: Relais (self-hosted  hybrid-hosted) Data Creation & Management System (DCMS) redesign LocatorPlus (OPAC) (Voyager  Primo) COMING IN 2016

DEVELOPMENT LocatorPlus Requests Serial Holdings December 2016

WHAT’S NEXT DOCLINE Next-Gen

DEVELOPMENT By 2019 all NLM’s web-based systems moving to a new web framework Planning overall redesign for DOCLINE No further enhancement to existing system User input for redesign to be actively sought Future

DESIGN PHASE Future Data Analysis  Usage statistics Specifications  Review / Revise existing  Draft new Design  User Experience  Intuitive  Plain language

INPUT SOUGHT Write to us v web form Tweet your input #DOCLINE Other methods we’re considering: User survey User advisory group Focus groups

Share your thoughts about Features least/most used Functions least/most used New features or functionality to add Serving international libraries Lending to libraries that do not themselves lend Loansome Doc - should it be re-built, re-linked as is, or decommissioned? ? ! +

Share your thoughts What constitutes a library for ILL purposes? Is it … Lending ability Staffing Collection / Holdings in DOCLINE Ability to pay for ILL Hours Knowledge of ILL practices, copyright

THANK YOU