INTERNSHIP 101 MANAGEMENT ORIENTATION WEEK, CLASS OF 2014

OBJECTIVES Describe Food Service Management rotation Describe Patient Services and Clinical Management  Length of each part of the rotation  Competencies and Assignments Name at least one way to prepare for the rotations Access assignment guidelines and resources State 2 tips for making this a successful rotation

HOW CAN I BE READY? Communicate with the GM at your facility Are safety shoes required? Is there a Dress Code? Management and food service texts handy Complete pre-orientation assignments Review assignments for the rotations on web page Print out time line and bring to rotation

WHAT IS THIS ROTATION ALL ABOUT? Food Service Management (200 hours) at corporate, campus, school or healthcare site Patient Services (40 hours) at healthcare site Clinical Management—with CNM at healthcare site (40 hours)

COMPETENCY EVALUATIONS Three Competency Evaluation Forms (CEFs) are used for the rotations: Food Service Management CEF Patient Services CEF Clinical Management CEF All competencies and hours must be achieved to pass the rotation Bring the CEFs with you to your facilities

FOOD SERVICE MANAGEMENT Corporate, Campus, School, Healthcare or Leisure General Manager generally your preceptor Will assign a manager to be your go-to person Work with managers and foodservice staff Complete marketing and sustainability projects Participate as an assistant manager trainee Every account is slightly different

PATIENT SERVICES At your healthcare site Patient service manager generally your preceptor Work with diet office and trayline staff Visit patients during tray passing and meal rounds Complete Patient Services Diagnostic assignment Participate in test tray assessments

CLINICAL MANAGEMENT Gain experience performing clinical management functions  Personnel management (org chart, performance eval, hiring, scheduling, job description)  Policies and procedures  Communications (facilitate part of a staff or department mtg, attend hospital wide committee)  Regulatory agencies (learn how to get ready for a survey)  Quality assurance / performance improvement (patient satisfaction, quality improvement activity)

MANAGEMENT ASSIGNMENTS Guided Reflective Journals (3) Budget Summary Menu Cost Policy: develop or revise System Analysis Specialty Menu Employee Inservice

MANAGEMENT ASSIGNMENTS Equipment Proposal Sustainability Assessment Marketing Project Patient Service Diagnostic Management Quiz

MANAGEMENT ASSIGNMENTS Organize assignments—use timeline as a guide Access assignments on the intern website: All assignments are listed on the Assignment ChecklistAssignment Checklist

MANAGEMENT ASSIGNMENTS In the First week, start planning the  Inservice  System Analysis Research Project  Sustainability Assessment  Marketing Project

MANAGEMENT ASSIGNMENTS  Access the assignments before starting rotation  Each assignment provides the instructions and forms you will need  assignments to reviewers as listed on Assignment Checklist

MARKETING PROJECT Decide on your project early Conduct a needs assessment Use the Detailed Development Guide (DDG) to guide your planningDetailed Development Guide (DDG) Write and send the Process Development Sheet (PDS), supporting photos and marketing materials to your reviewerProcess Development Sheet (PDS),

MARKETING PROJECT The focus of Marketing Project is retail operation Can be combined with Community Nutrition Education Project if it includes nutrition education and marketing--needs approval first. Consider Mindful as a topic for your marketing project: can be a combined marketing/nutrition education project.

SUSTAINABILITY ASSESSMENT Use form on the website START EARLY! View the webinar before starting— this will guide you.

TIPS FOR A SUCCESSFUL ROTATION Be prepared when starting Do your assignments during the rotation Many assignments can be at least partially completed during your rotation hours

TIPS FOR A SUCCESSFUL ROTATION Try to do your patient services before clinical  better understanding of department  learn how patients order food  how trays are delivered  several days in a row or throughout clinical rotation Review Clinical Management rotation guidelines checklist with your preceptor to see how this rotation will be completed

TIPS FOR A SUCCESSFUL ROTATION Plan a time daily to meet with your preceptor Print out and use the suggested timeline as a guidetimeline

REMEMBER…. Prepare for rotations before starting Review assignments on the website before starting Do something every day!

QUESTIONS?

THANK YOU!