J.D. Power and Associates 2004 New-Home Builder Customer Satisfaction Study SM Source: J.D. Power and Associates 2004 New-Home Builder Customer Satisfaction.

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Presentation transcript:

J.D. Power and Associates 2004 New-Home Builder Customer Satisfaction Study SM Source: J.D. Power and Associates 2004 New-Home Builder Customer Satisfaction Study SM Charts and graphs extracted from this press release must be accompanied by a statement identifying J.D. Power and Associates as the publisher and the J.D. Power and Associates 2004 New-Home Builder Customer Satisfaction Study SM as the source. No advertising or other promotional use can be made of the information in this release or J.D. Power and Associates study results without the express prior written consent of J.D. Power and Associates. Atlanta, GA Highest: Ashton Woods John Wieland Pulte (tie) Venture (tie) Austin, TX Highest: KB Home Pulte David Weekley Charlotte, NC Highest: Pulte Ryan Cambridge Homes Chicago, IL Highest: Lakewood Del Webb Pulte Dallas/Ft. Worth, TX Highest: Pulte Darling Fox & Jacobs (tie) Huntington (tie) Denver/Colorado Springs, CO Highest: Lennar Homes Shea Keller The study is conducted in 25 of the largest home-building markets in the United States. The top three builders in customer satisfaction in each market are: More detailed rankings of home builders by region can be found at Detroit, MI* Highest: Pulte Ft. Myers/Naples, FL Highest: DiVosta Pulte Centex (tie) Lennar Homes (tie) Houston, TX Highest: Pulte David Powers (tie) KB Home (tie) Perry (tie) Jacksonville, FL Highest: Pulte Centex SEDA Construction Las Vegas, NV Highest: Del Webb Pulte KB Home Minneapolis, MN Highest: Pulte Centex Wensmann Orlando, FL Highest: Pulte Lennar Homes David Weekley (tie) Holiday Builders (tie) Palm Beach, FL Highest: DiVosta Centex (tie) GL Homes (tie) Philadelphia, PA Highest: Pulte J.S. Hovnanian Ryan Phoenix, AZ Highest: Farnsworth Pulte Greystone Homes Raleigh/Durham, NC Highest: Centex KB Home Pulte San Francisco Bay Area, CA Highest: Christopherson Centex (tie) Pulte (tie) Sacramento, CA Highest: Centex Del Webb Elliott San Diego, CA Highest: Greystone Homes Standard Pacific Pulte Seattle/Tacoma, WA Highest: Centex Conner Shea Southern California Highest: California Pacific Pulte Del Webb Tampa Bay, FL Highest: DiVosta Kimball Hill (tie) Pulte (tie) Tucson, AZ Highest: Pulte AF Sterling (tie) US Home (tie) Washington, D.C. Highest: Pulte US Home Del Webb * No other builder in this market performs above the market average.

Source: J.D. Power and Associates 2004 New-Home Builder Customer Satisfaction Study SM Charts and graphs extracted from this press release must be accompanied by a statement identifying J.D. Power and Associates as the publisher and the J.D. Power and Associates 2003 New-Home Builder Customer Satisfaction Study SM as the source. No advertising or other promotional use can be made of the information in this release or J.D. Power and Associates study results without the express prior written consent of J.D. Power and Associates. Major Market Total Las Vegas Austin122115n/a+7 Phoenix Dallas/Ft. Worth Raleigh/Durham117109n/a+8 Sacramento Ft. Myers/Naples*115n/an/an/a Southern California Tucson114114n/anone Charlotte Houston Minneapolis Denver/Colorado Springs Tampa Bay Chicago Atlanta Detroit*108n/an/an/a Orlando San Francisco Bay Area Palm Beach106105n/a+1 San Diego**106n/an/an/a Seattle/Tacoma*106n/an/an/a Washington, D.C Philadelphia Jacksonville*94n/an/an/a Overall Satisfaction Index Scores J.D. Power and Associates 2004 New-Home Builder Customer Satisfaction Study SM Difference from Market to 2004 *New markets added to the study in ** San Diego was previously included in the Southern California market.

Source: J.D. Power and Associates 2004 New-Home Builder Customer Satisfaction Study SM Charts and graphs extracted from this press release must be accompanied by a statement identifying J.D. Power and Associates as the publisher and the J.D. Power and Associates 2004 New-Home Builder Customer Satisfaction Study SM as the source. No advertising or other promotional use can be made of the information in this release or J.D. Power and Associates study results without the express prior written consent of J.D. Power and Associates. 1.Builder’s Customer Service 23% 2.Home Readiness 18% 3.Builder’s Sales Staff 16% 4.Quality of Workmanship/Materials 14% 5.Price/Value 10% 6.Physical Design Elements 7% 7.Design Center 5% 8.Recreational Facilities 4% 9.Location 3% Total 100% Nine Factors Drive Overall Satisfaction with Home Builder % Contribution to Overall Satisfaction J.D. Power and Associates 2004 New-Home Builder Customer Satisfaction Study SM