Training Strategy Administrative Information Systems Transformation

Training Objectives Design, develop and deliver training that will enable users to: Understand the benefits and business drivers Understand business process changes Recognize “What’s in it for me?” and how it fits into daily work tasks Develop critical knowledge of the new tools and reports available Focus Areas Standard approach that can be used as the foundation for all affected business areas and subsequent system releases Role-based courses Hands-on activities Environments that support additional practice 2

Training Strategy: A Comprehensive Solution Process Documentation Attendance Tracking Campuses Roles Access to Training Availability Classrooms Class Schedule Projectors, PCs, etc. Instructors Curricula Courses Modules Instructor-led Training Hands-on activities E-learning Training Tools Super Users Virtual Help Desk Chat Room Tools Logistics Audience Delivery Content Support 3

Training Approach 4 Procurement Financial Management Human Resources and Payroll Central Training Oracle Financial Management SciQuest PeopleSoft ProcessesTransactions Reporting University-Wide Training Post-Training Support: Office Hours, Job Aids, Help Desk

Show Me Tell Me Let Me Before Training During Training Hands-on exercises Practice in training environment Exercise data sheet How it fits into my work Transactional demonstrations Live system (training environment) Process flows Process overview and context Classroom dialogue Course slides Live system (training environment) Support – phone, , live Simulations Training environment and exercises Road shows Communications Testing experience Help Me Prepare Me Tell MeShow MeLet Me April/MayJune/SeptemberSeptember/Ongoing Training Delivery: Five Phases of an Effective Approach On the Job

Training: Deployment Logistics Single point of contact to schedule and rollout of training to: Central Training Team Rutgers University- Newark Rutgers University- Camden Rutgers University- New Brunswick Central Functions RBHS- Newark RBHS-New Brunswick 6 Manage logistics for all campus training locations Ensure registration processes are in order Deliver timely and accurate communications to system users Coordinate the production and distribution of training materials Track attendance and evaluations Use feedback to improve training delivery

Training: Post “Go Live” Support Post-Training Refreshers Topic-specific webinars E-Learning (Online Help) Conceptual and process information Step-by-step instructions / simulations Training Environment Practice system available for end users post Go-Live Support Structure Subject Matter Experts from Schools, Departments and Units Leadership and management play key role to support learning and reinforce new processes Change network is knowledgeable about tool and processes, provides local support Help Desk (virtual and on-site) Deployment planning team directs Help Desk structure; training team incorporates plans into training materials where needed Virtual chat room Accessible Content E-Learning and Simulations Process Flows and System Content Job Aids and Quick Reference Guides Exercises & Demonstrations FAQs? User Guides 7 Live Process and System