Georgia’s 2014 I/M Program April 29, 2013

Georgia Program Update  Task-by-Task: The Georgia Approach  Implementation Success  Lessons Learned/Confirmed: Advice from Georgia

Task-by-Task: The Georgia Approach  Always! RFP/Proposal IPTs and JAD sessions Monthly reporting

Task-by-Task: The Georgia Approach  The Tasks: Task 1 - Network, VID & Dashboard Task 2 - Auditing & Enforcement Task 3 - Public Information & Consumer Protection and Call Center Task 4 - Training & Certification Task 5 - Customer Service Centers Task 6 - E-Certs & Reporting Task 7 - Organization

Implementation Success  Task 1 - Network, VID & Dashboard Transitioned from Verizon Business Developed and delivered complete VID, Dashboard and Reporting Suite, Enforcement Application and Public Website  Stations can view their test data using the Dashboard Successful third-party ATP by Revecorp Delivered early - the evening of 12/30/2013, in spite of short delivery time frame AND the Thanksgiving, Christmas and New Years holidays!!! Maintain 99.99% uptime

Implementation Success  Task 2 - Auditing & Enforcement Implemented GIM (Georgia Inspection Monitor) to view live test data sent to the VID Incorporated BanaLogic’s CARS (Compliance Analysis and Reporting System) for an “eye” on test data Substantially expanded the auditing app & created a new enforcement app to analyze, track and report enforcement actions

Implementation Success  Task 3 - Public Information & Consumer Protection and Call Center Refreshed the GCAF website & designed it to be smart phone and tablet compatible Enhanced social media by increasing Facebook postings and adding Twitter Introduced Live Chat in the Call Center  Reduces call volume  Furthers the goal of consistent messaging from “knowledge base”

Implementation Success  Task 4 - Training & Certification “Webified” (and made paperless) the application processes  For Stations and Inspectors 2014 Station Registration Station Certification Station Recertification Station Contact Information Updates Inspector Certification Inspector Recertification Inspector Contact Information Updates

Implementation Success  Task 5 - Customer Service Centers “Webified” (and again made paperless) the application processes  For Motorists Exemptions o Seniors o Non-Conforming Vehicles Extensions o Student o Military o Out-of-Area Repair Waivers

Implementation Success  Task 6 - E-Certs & Reporting E-Certs - Stations purchase all E-Certs via:  The Dashboard in an online shopping cart style  Their smart phone Enhanced reporting capability, with on- demand capability Dashboard CARS provides for ad-hoc reporting using the SSRS (SQL Server Reporting System)

Lessons Learned/Confirmed: Advice from Georgia…  Assign teams to represent all tasks and program aspects Be sure all components are represented Include everyone!  Start early and communicate It’s never too early to get people talking and thinking Back out of the calendar to plan realistically  Refer to yours and others’ laundry list of experience

Lessons Learned/Confirmed: Advice from Georgia…  Keep spreadsheets to keep track of responsibilities EPD, Applus, Verizon  Use tools for tracking and transparency Elementool - to track action items SharePoint - for document control and tracking

Lessons Learned/Confirmed: Advice from Georgia…  Coordinate with other state agencies/county tag offices early so there are No surprises Ensure the right people are talking to one another  Reach out to the industry sooner rather than later Again, no surprises Use all means – GAS messages, flyers, IAB meetings, …

Thanks, All Y’all!!!