Metric Drill-Down

WB Metric Status (LO1) LO 1 – Command Programs Safety Religious Support Human Relations Relocation Overseas Support Risk Reduction Legal Services Voter Assistance Transition / Retirement Final Honors AFAP Army Community Services Religious Programs Soldiers AR G V RC F Constituents Overall Safety Office Chaplian EO 8 th PERSCOM KORO SJA G1 P&P G1 ACAP 8 th PERSCOM KORO Chaplain

LO 2 – Pay & Compensation Military Base Pay Allowances Retirement Pay Incentive & Special Pay Civilian Pay Other Compensation RC Employer Support Finance Processing Personal Financial Mgmt Financial Training Soldiers AR G V RC F Constituents Overall DA 175 th FINCOM DA KORO Reserve Affairs 175 th FINCOM KORO LO 3 – Health Care Preventive Services Patient Care Dental Service Customer Service Health Care Infrastructure Soldiers AR G V RC F Constituents Overall 18 th MEDCOM DENTAC 18 th MEDCOM WB Metric Status (LO 2 & 3)

LO 4 – Housing & Workplace Environment Family Housing Barracks Complexes Army Lodging Workplace Modernization Workplace Maintenance Soldiers AR G V RC F Constituents Overall ENG KORO LO 5 – Education Soldier Continuing Ed Civilian Continuing Ed DoDEA Schools School Liaison Services Education Transition Family Member Cont. Ed. Soldiers AR G V RC F Constituents Overall KORO DoDDS KORO DoDDS KORO WB Metric Status (LO 4 & 5)

LO 6 – Family Programs Mob & Deployment Spt Family Adaptation Child Development Svcs Youth Services Excep Fam Mbr Support Family Advocacy Spouse Employ. (Public) Spouse Employ. (Private) Soldiers AR G V RC F Constituents Overall KORO G1 CDP G1 CPD LO 7 – Morale, Welfare & Recreation Community Recreation Sports & Fitness Armed Forces Rec Centers Pet Services Soldiers AR G V RC F Constituents Overall KORO WB Metric Status (LO 6 & 7)

WB Metric Status (LO1) – Relocation Cultural Awareness Sponsorship SITES Soldiers AR G V RC F Constituents Overall ACofS G5 8 th PERSCOM KORO/ACS

29,638 14,070 Target Scoring - Cultural Awareness 1. (UL) # Contacted 2. (UR) Customer Satisfaction a. 3 (BEST) b. 2 c. 1 d. 0 (WORST) 3. (LL) Awareness Level 4. (LR) Customer Effectiveness a. 3 (BEST) b. 2 c. 1 d. 0 (WORST) Performance Measure Raw Data Normed Score Wt w/in Quad Score Function Score: 71 Weighted Score 22,280 6,300 3,020 4, ,450 6,400 2,950 4, % % XXXXXXXXXXXXXXXXXXXX = X 100 = = X 100 = ==================== //////////////////// X 5/100 = X 20/100 = X 15/100 = X 60/100 =

Metric Example Requirements. Provide information, materials & opportunity to allow eligible voters to participate in the election process. What needs to be measured? 1.What is the number of assigned contacted? 2.How satisfied are personnel (customers) with the program? 3.How effective do personnel (customers) think the program is? Goals (Target) % of base population 2.100% rated as BEST by those receiving service 3.100% rated as BEST by those receiving service Standards % 2.85% 3.85% Voter Assistance

Metric Example Measures put into a quadrant. Voter Assistance

Metric Example Raw data for measure #1. Voter Assistance

Metric Example Raw data for measures #2 & #3. Voter Assistance

Metric Example Voter Assistance – Constituent A