1 Document Name Dubai e-Government Achievements & Upcoming Challenges By: Mahmood Al Bastaki Dubai e-Government.

Slides:



Advertisements
Similar presentations
Chapter 3 E-Strategy.
Advertisements

Learning from our experience - A journey with a lot of hard work - Its about changing backend processes more than putting up websites.
Management, Leadership, & Internal Organization………..
EFFECTIVE TECHNICAL ASSISTANCE (TA)
Near East Plant Protection Network for Regional Cooperation & Knowledge Sharing Food and Agriculture Organization of the United Nations An Overview on.
TNCPE Site Visit Opening Meeting. Site Visit Agenda Introductions What is TNCPE? Where we are in the process Site visit expectations Confidentiality and.
Course: e-Governance Project Lifecycle Day 1
Open Government: WSIS +10 and Beyond Yuri Hohlov AL C7 e-Government Open Government Coordinator.
National eGovernment Program. Ushering in eGovernment The eGovernment Strategy eGovernment Agency Looking beyond eGovernment Achievements Contents Towards.
1 Khalifa Fund for Enterprise Development Support Services for sustainable growth of Small & Medium Enterprises in the UAE June 25, 2013.
GCC Initiatives Towards eGovernment & Sustainable Public Services Kingdom of Saudi Arabia Saudi E-Gov Achievements & Directions Ahmad Y. Alkhiary June.
Ganguly & Associates July, Ganguly & Associates We add value to your business, practically 2 Ganguly & Associates Agenda  About Us  Service Offerings.
McGraw-Hill/Irwin Copyright © 2008, The McGraw-Hill Companies, Inc. All rights reserved.
Lecture-9/ T. Nouf Almujally
1 Kuwait Central Agency for information technology.
GOVERNANCE ELECTRONIC. ” “ E-Governance is the application of Information and Communication Technology (ICT) for delivering government services, exchange.
Driving Improvements in Efficiency & Effectiveness North West Centre of Excellence Stakeholder Event Martin Fokinther Executive Consultant, Global Public.
STRATEGIES FOR ONLINE LEARNING IN A GLOBAL NETWORK UNIVERSITY INTED 2013 Annette Smith, Kristopher Moore, Erica Osher Reifer New York University.
May 7, 2012 | 9:00 – 9:30 am | Wasserstein Hall Ivy Plus Opening Remarks.
ICT Policy in Azerbaijan
E-government Bulgaria Sofia, e-Government Strategy from 2003 to 2005 The Action Plan envisions actions which will serve to attain the strategic.
DIGITALIZATION & E-GOVERNMENT 14th November, 2013 Bulgarian Economic Forum Nikolay Nedyalkov, Executive Director Information Services Plc.
Jackie WilliamsonRegional Director Small Business Service Jackie Williamson Small Business Service National ICT Regional Director West Midlands.
Atif Iqbal, R. K. Bagga.  Appropriate mechanism for good governance with the involvement of Information Technology in the system of the government and.
THE REGIONAL MUNICIPALITY OF YORK Information Technology Strategy & 5 Year Plan.
Unilever Organizational Change on CRM Organizational Change Management Hanoi, 16 August
2.1 © 2007 by Prentice Hall 2 Chapter How Businesses Use Information Systems.
Strategy-Driven Human Resource Management
Agenda 08:00 - Guests Arrive / Breakfast 08:30 - Paul Masterton: Objectives for the day 08:40 - Ian Gorst: The incentive to reform 08:55 - Mike King:
Digital Challenge A CHALLENGE FOR THE DIGITAL AGE.
Pathfinder - 3 Key Aims AIMS 1.Customer focused services. 2.Sustainable service provision. 3.Effective and efficient local government.
Payment Gateways for e-Government services 24 May 2007
World summit on the information society World Summit on the Information Society World Summit on the Information Society Overview and Assessment Geneva.
Global Standards Symposium “Towards a better inclusion of the Arab region in the international standardization process” Khédija Ghariani – Secretary General.
Understanding & Use of the Internet E-government Spring 2011 G. F Khan, PhD.
E-Government in the GCC by GKK1 e-Government in the GCC Dr. George Kostopoulos Professor Information Systems American University of Sharjah.
Self Assessment Using EFQM Excellence MODEL Down Lisburn Trust’s Experience of Continuous Improvement John Simpson Down Lisburn Trust.
E-BUSINESS.
E-Government: The Dubai Experience1 Dr. George Kostopoulos Professor Information Systems American University of Sharjah.
E-services
IMS 6485: Introduction to eCommerce 1 Dr. Lawrence West, MIS Dept., University of Central Florida Topics A Model of Commerce Definitions.
Worcestershire ICT services ICT and Service Alignment To support Knowledge Driven Healthcare.
Copying distribution or use of the contents of this document is prohibited without written authorization from SafeHarbor Technology Corporation. Maximizing.
“ONE” - Business Elsevier
E-Government Curriculum for Public Sector Employees Peter Parycek A ustrian Federal Chancellery / Division of ICT-Strategy A-1014 Vienna, Ballhausplatz.
Open Data in Taiwan: Practices and Challenges Jing SHIANG (Tunghai University; Taiwan E-Government Research Center)
Make Your Mark HALO Branded Solutions We will achieve your promotional objectives! Any combination of our online... Or offline services will provide.
What eGovernment is for - Redefining the Vision Moira Atkinson Office of the e-Envoy September 2002.
E-Government Adesh Khadka Ministry of Finance. 2 At the United Nations Conference on Sustainable Development held in Rio de Janeiro in June 2012, a global.
Directgov – strategic change, or just another website… Will Stengel.
Converged & Secured Networks for Business Transformation & Competitive Advantage Pradeep Kalra Head – IT Infrastructure. Yes Bank.
18/05/2014 Riyadh Eng. Suhail Al-Almaee Director Strategic Planning and Supporting Initiatives Smart Government.
The Federal eGovernment of the United Arab Emirates the United Arab Emirates(20/06/2012) 1.
“Testahel” Program The meeting agenda 1 1.“Testahel” program… The idea 2.“Testahel” program… Objectives 3.“Testahel” program… Categories/ Standards.
1 Smart and innovative solutions to increase productivity and enhance the quality of government services.
E BUDGETING The Newest System In Jakarta Government Creating Government Budget Electronically.
CARIBBEAN WORKSHOP ON E-GOVERNMENT BEST PRACTICES Port of Spain, Trinidad & Tobago, July 26-28, 2005.
Malta Information Technology and Training Services Ltd Public Procurement in Malta Presented by Tanya Chetcuti 11 December 2008.
ICT Solutions for achieving Smart Regulation The Dutch Programme
Strategic Formation Process
° Role 1st Role 2nd Role What are we looking for?
Information Systems Strategy and business alignment
Planning a Quality Roadmap to Reinvent and Improve Services
Lesson 07 E-Government and Social Networking
How businesses use information systems (Part 2)
GOVERNANCE AND ICT by Puneet Shukla N. R. E. C
Lesson 07 E-Government and Social Networking
Rahandusministeerium
Outline of Presentation
Smart Learning concepts to enhance SMART Universities in Africa
Presentation transcript:

1 Document Name Dubai e-Government Achievements & Upcoming Challenges By: Mahmood Al Bastaki Dubai e-Government

2 Agenda: - What is eGovernment? - Dubai eGovernment’s Vision - Dubai eGovernment’s Initial Target - DEG Today - International Recognition - Approach - Stages of E-Government

3 Agenda - Continue : - DEG’s New Target - Vision e4all Initiatives - Future Challenges - eService Quality Evaluation - Preliminary Quality Evaluation

4 What is e-Government? A Mechanism to provide Government Services, Through Innovative Channels, In a Customer-Centric manner

5 eServices Government Information Resources Dubai eGovernment Initiative n Responsible for on-line public services (Front-end applications) n Targets Public, Business and Government Departments (G- G, G-B, G&C) n Responsible for common back-end applications such as GRP (HR, Finance, Accounting, Procurement & Inventory), , Government Information Network (GIN), etc n Only targets Government Departments (G-G)

6 Dubai eGovernment’s Vision? Ease the lives of People and Businesses interacting with the Government and Contribute in establishing Dubai as a leading Economic Hub

7 Dubai eGovernment’s Initial Target? Conduct efficiently and effectively 70% of all Government services, Through Innovative Channels, By 2005

8 Approach …… To Expedite Implementation & Achieve Cost Savings, a Hybrid Approach of Centralization & De-Centralization was applied: 1. Centralize Implementation of Commonly used Tools of an eService. 2. Decentralize Implementation of Depts.’ Own Core Services

9 Approach …… Continue Benefits Commonly Used Synergistic eTools For Government Departments 1. Cost Saving 2. Reduced Time to Market for the Gov. Depts. 3. High Quality Standards Across the Gov. Depts. 4. Best Practices Sharing 1. Centralize Implementation of Commonly used Tools of an eService. ….….

10 Approach …… Continue Customers Channels Chat Mobile Fax & Government Information Network (GIN) Dept 1 Dept 2 Dept 3 Dept 4 Dept x 2. Decentralize Implementation of Dept. Own Core Services

11 Dubai Government Departments have delivered hundreds of transactional and informative eServices for the public within a time span of 3 years 1500 eServices delivered by Dubai Government Departments 300 Informational eServices 1200 Transactional eServices DEG Today

12 DEG Today

13 Stages of E-Government EmergingEnhancedInteractiveTransactionalSeamless Future Source: UN Report – Benchmarking e- Government: A Global Perspective 2001

14 International Recognition 1.Ranked 21 st in the World According to the United Nations study conducted in Ranked 38 th in the World According to the United Nations study conducted in Ranked 9 th in the world in Privacy & Security and 18 th in the world in Digital Governance according to the E-Governance Institute/National Center for productivity by Rutgers University in 2003

15 DEG’s New Target Conduct efficiently and effectively 90% of all Government services, Through Innovative Channels, By 2007

16 Vision End Today E-Enablement Quality Improvement Customer Adoption Service Focus Customer Focus Accomplishments n Government Departments have focused on eServices enablement n DEG has focused on synergistic eTools implementation and roll- out for all the Government Departments The Way Forward n Enable 90% of Services online by 2007 n 50% of transactions should be conducted on- line by 2007 (no physical visits)

17 e4all Initiatives DEG conducts various initiatives & targeted marketing campaigns to increase the Adoption of eServices in Dubai DescriptionInitiative Initiative aimed at spreading awareness & increasing public’s e- skills usage to conduct on-line services More than 3,000 interactive & cost effective on-line courses for various disciplines including technology & business On-line and blended Training programs for the employees of Government Departments to increase their e-literacy & Internet Fundamental courses aimed to increase level of Awareness and Usage of Dubai Government On-line Services

18 E-Service Quality Evaluation DEG will conduct Quality Evaluation of eServices in order to report the areas of strengths and weaknesses based on well defined Criteria Dept x Dept 2 Dept 1 DeliveryExecutionAccessPaymentCustomer Care General

19 100% Number of Total services Target End of % % of Total Service Quality 87% 1500 Number of online services 52% Requires Quality Improvement 90% Target End of 2007 Preliminary Quality Evaluation

20 Future Challenges 2. Single Sign On 3. Integration 4. Customer Adoption 5. More Innovative Synergistic eTools 1. 90% E-enablement Target

21 Thank you for your Attention