Hotel organization

ABC HOTEL Rooms F&B Adminstration

Rooms Front office Reception Reservation Operator Bell service Business center Duty manager Housekeeping

Food & Beverage Restaurant Kitchen Bar Room service

Adminstration Personnel & Training Finance Accounting Sales & Marketing Purchasing Security Engineering

Hotel staff Rooms

Front office Reception Assistant manager Supervisor Receptionist GM ( General manager) Assistant general manager Secretary Manager Reservations clerk Operator Assistant manager Supervisor Receptionist Cashier

Reservations Operator Supervisor Reservations Clerk Shift leader Operator (day / night shift)

Bell service / Concierge Business center Secretary Interpreter / translator Captain (bell captain) Bellman Valet Bellboy Trainee

Housekeeping Manager Room maid Supervisor Shift leader Laundry worker Cleaning staff

Recreation and Relaxation Manager Maintenance technician Hairdresser / hair designer / hairstylist Assistant manager Lifeguard barber

Hotel staff F & B

Restaurant Bar Manager Host / hostess Assistant manager Cashier Waiter / waitress Head waiter / head waitress Bartender Musician Waiter / waitress

Room service Kitchen Day shift staff Night shift staff Chef Cook Assistant chef Kitchen assistant Dish-washer

Administration (Back office) Hotel staff Administration (Back office)

Personnel and Training Finance and Accounting Director Supervisor Clerk Assistant Manager Director Chief accountant Cashier Assistant manager Supervisor Accountant clerk

Sales & Marketing Purchasing Director/deputy director Marketing specialist Supervisor Sales representative Director Supervisor Clerk Assistant

Security Engineering Director/deputy director Shift leader Supervisor Security guard Director Shift leader Supervisor Technician Repairman Plumber Mechanic

Public relations Director/deputy director Spokesperson P.R. specialist Secretary assistant

Types of Hotels

Motel Business Hotel Airport Hotel Tourist Hotel Luxury Hotel Resort Hotel

Choose one correct hotel works in the blank. 1. You can park the car yourself or have the ______ do it. 2. The ______ will clean your room before 2 p.m. 3. The _____asked me if I wanted my bags sent up to my room.

Choose one correct hotel works in the blank. 4. If you have a problem that no one can help you with, you see the hotel_______. 5. If you have a problem making a long distance phone call, the ______ will be happy to assist you.

6. If you don’t feel like going out to eat, just call ______. 7 6. If you don’t feel like going out to eat, just call ______. 7. If the bank is closed, the hotel ______ may be able to help you exchange money.