Crisis Management Plan Wyndham Dallas Suites-Park Central

Acknowledgement Form The first step in a successful crisis management plan is ensuring that all employees read the plan and know what to do should a crisis arise. Employees should sign the acknowledgement form to show they have read the entire crisis management plan and are aware of their responsibilities in a crisis.

Rehearsal Dates First Monday in June June 2, 2014 June 1, 2015 June 6, 2016

First Action Enact this plan if our relationships with current or future guests, our loyalty program members, our employees, our shareholders, Wyndham Worldwide, or the City of Dallas are at risk. Do so by immediately contacting the Crisis Management Team leader on the emergency personal line at (214) xxx-xxxx or by coming to his/her office. Should the CMT leader not be available, please contact the hotel’s Marketing and Public Relations Director at (214) xxx-xxxx or his/her office.

Crisis Management Team Contact Sheet Hotel Manager & CMT Leader Hotel Marketing & PR Director Hotel Information Technology Director Hotel Security Director Hotel Legal Counsel Insurance Company Liaison Louie Bright III, Dallas Fire Chief David Brown, Dallas Police Chief Medical City Hospital Admissions

Crisis Risk Assessment Harassment Robberies Bed Bugs Embezzlement Weather Disasters and Arson Murder Terrorism Near Hotel Riots Terrorism At Hotel

Incident Report Sheet It is important to keep track of the crisis and successive actions in order to continue to improve this crisis management plan

Proprietary Information It is imperative that the information contained in this report be kept confidential. Do not release any of this information without prior written consent from senior executives or legal counsel.

Crisis Management Team Communication Strategy It is also important to keep track of all communication sent out during the crisis. Please use this sheet to record who was contacted and the purpose of that contact. Remember to attach a copy of the actual communication as well.

Secondary Contact Sheet Watermark Community Church Antioch Church Spring Valley United Methodist Nueva Vida United Methodist Holy Trinity Greek Orthodox Parish Episcopal Church Islamic Association of N. Texas

Secondary Contact Sheet Brookhaven College Richland College Lake Highlands High School Emmett J Conrad High School Texas Instruments Incorporated Cottonwood Animal Hospital

Crisis Control Center First choice: conference room in hotel Second choice: conference room in Wyndham hotel next door Third choice: conference room at Texas Instruments Incorporated