NO RECORD MAIL TRAINING

Slides:



Advertisements
Similar presentations
08 Jan 2013 一 Extra Credit Bell Ringer Copy this oversized tic-tac-toe board onto your paper. This slide will change two minutes after the bell rings.
Advertisements

NCOA Link® and ACS ™ — Which is Best? National PCC Day September 10, 2014 Audrey Conley, Address Management, USPS ® 1.
® ACS PROCESSING IMPROVEMENTS IN CFS AND DELIVERY OPERATIONS May 26, 2011.
Preparation for the RPSGT Board Certification Exam Overview of Features.
ACS™ – A Primer July 31, Key Address Components USPS ® delivers to:  Over 126 million street or rural style addresses  Over 20 million PO Box.
Addressing, Automation & Presort Lloyd M. Moss. Agenda Overview of how Addressing, Automation and Presort earn postal discounts Addressing Requirements:
EDUCATION SERVICE UPDATE
® 11 The ROI of Great Address Quality SANTA ANA DISTRICT PCC Scott Jones: Manager Business Mail United States Postal Service ® Jim Green: Postal Affairs.
PARS OPERATIONS OVERVIEW. 2 PARS OPERATIONS OVERVIEW PARS Plant Training PERSPECTIVE 43 Million COA Orders 4.3 Billion Machineable UAA Letters $ 1.9 Billion.
Procurement Card Training Strategic Account Management (SAM)
National Center on Educational Outcomes N C E O Reporting Assessment Results for Students with Disabilities Martha Thurlow National Center on Educational.
1 Understand The Differences in the Change-of-Address Programs National Postal Forum March 17 – 20, 2013 Michael Tate, SVP Enterprise Postal Strategy,
Postal Automated Redirection System (PARS) John Keegan Manager, Automation Equipment Engineering Mailers´ Technical Advisory Committee (MTAC) November.
Total Address Quality. Total Address Quality 2 OSV At A Glance OSV produces over 500 Million envelopes every year! OSV processes over 4 Million addresses.
Mail Entry & Payment Technology Agenda  Benefits of IMpb  IMpb Requirements Unique Barcode Shipping Services File (SSF)  Postal Wizard Enhancements.
ELECTRONIC TAX RETURNS IFTA MANAGERS AND LAW ENFORCEMENT WORKSHOP MESA 2011.
1 Move Update Keeping Track of Your Customers Speaker US Postal Service Anytown, TN Greater Area PCC, 2010 Anytown, TN.
Adding an Address To avoid adding duplicate addresses, Always use Find first. If you cannot find an address then add it. A warning should display if an.
1 FTA Program Update 2009 SCOPT Winter Meeting Phoenix, AZ December 1 – 4, 2009.
Parcel Endorsement Options and Shipper Paid Forwarding 8/05/08.
Background on USPS mail forwarding operations Overview of PARS
1 New Move Update Standards Keeping Track of Your Customers Malaki Gravely Business Mail Entry Unit US Postal Service Baltimore PCC March 24, 2011 Baltimore,
Outgoing Mail  Outgoing campus mail should be bundled and prepared to be given to a Mailing Services employee by 9:00 a.m. Monday through.
® TOTAL ADDRESS QUALITY & CASS ™ CYCLE “L” Ed WantaBaltimore PCC Address ManagementJune 1, 2007.
1 INTRODUCTION P OSTAL A UTOMATED R EDIRECTION S YSTEM First Article Test Site = Central Florida District Mid-Fl Plant Orlando Plant Mid-Fl CFS Unit CFD.
Speed and Acceleration. Vocabulary DefinitionIllustration 3 Examples3 Non-examples VocabularyWord SpeedSpeed VelocityVelocity AccelerationAcceleration.
MTAC Update November 6, 2002 Larry Goodman USPS Co-Chair Dan Minnick Industry Co-Chair.
Mass Mail Out & VR Cards. Mass Mail Out of Voter Registration Certificates Certificates must list jurisdictional numbers for seven (7) designated territorial.
1 Stephanie Miracle, Sr Product Manager, DST Output Lisa West, Manager Address Quality Programs, USPS ® Diving Deep into NCOA Link® and ACS™ National Postal.
Road Analyzer Presentation
Robert W. Pinner, M.D. June 4, 2012 Update on ELR in the U.S CSTE Annual Conference Omaha, Nebraska.
Corporate Automation Plan PHASE 2 February 4, 2004Washington D.C.
Mike Tate Enterprise Postal Strategy Bank of America 2013 National Postal Forum San Francisco, California What You Need to Know about Unique Address Types.
1 Gary Reblin and Jan Caldwell Intelligent Mail & Address Quality Intelligent MAIL ™ in the U. S. Postal Service MTAC February 5, 2004.
POSTAL AUTOMATED REDIRECTION SYSTEM (PARS)
TIG 2012 INFORMATION SESSION David Bonebrake, Glenn Rawdon, Jane Ribadeneyra Legal Services Corporation.
The Year-Long Journey Of a State Data Coordinator December, 2014.
Background Information on the Newspoets Total Number: 78 active newspoets. 26 (of the original 36) newspoets from returned this year.
1 Move Update November Move Update Nov. 23, 2008  Move Update is required for mailpieces claiming Presorted or Automation prices for First-Class®
Mobility Update as of February 15, WA OR CA NV ID MT ND SD WY UT CO AZ NM AK HI TX OK KS NE MN IA MO AR LA MS ALGA FL WI IL MI IN KY TN SC NC VA.
® FSS Update Rosa Fulton Executive Director, FSS MTAC May 20, 2010.
Address Change Service (ACS)™ – A Primer. ACS™ debut  In the mid-1980s, Address Change Service (ACS) was developed to provide an enhancement to the manual.
MTAC Work Group 136 Kick-Off Expanding and Enhancing ACS™ Data June 7, 2010.
1 © PD, Incorporated | All Rights Reserved.1 3PDirect – Express Operations August 5, :30 PM.
1 Move Update February Move Update Nov. 23, 2008  Move Update required for mailpieces claiming Presorted or Automation prices for First-Class®
The Year-Long Journey Of a State Data Coordinator December, 2015.
POSTAL AUTOMATED REDIRECTION SYSTEM (PARS). Page 2 PERSPECTIVE 43 Million Change of Address Orders 4.3 Billion Machineable UAA Letters $1.9 Billion Spent.
Agencies’ Participation in PBMS January 20, 2015 PA IL TX AZ CA Trained, Partial Data Entry (17) Required Characteristics & 75% of Key Indicators (8) OH.
ENTER To view the PS Form 3546 tutorial slide show, press the F5 key or click on Slide Show at the top of this window. In the dropdown window, click View.
6/9/2016 Agenda Procedure Training Lori McWilliams, CMC Village Clerk.
POSTAL AUTOMATED REDIRECTION SYSTEM (PARS). SYSTEM AND OPERATIONS OVERVIEW.
Classes of Mail Module 3.
Campus Mail Services HOW TO USE THE CMS PACKAGE TRACKING SYSTEM UI Business Mail Only (no student mail is tracked on this system) TRACK A PACKAGE FLAG.
Express Mail Offers: Overnight delivery to most locations Money back guarantee Receives expedited handling from acceptance to delivery Express Mail label.
PARS MAIL PREPARATION. PARS DEFINITIONS CFS Computerized Forwarding System CIOSS Combined Input Output Sub System CIF Carrier Identified Forwards RTS.
Texas Secretary of State Elections Division
In Every State, Facebook Claims They Can Reach More P18-34 Residents Than What Is Reported By The U.S. Census Bureau % Overage of Facebook Platforms’ Potential.
NJ WY WI WV WA VA VT UT TX TN SD SC RI PA OR OK OH ND NC NY NM NH NV
Expansion states with Republican governors outnumber expansion states with Democratic governors, January WY WI WV◊ WA VA VT UT TX TN SD SC RI PA.
Status of State Medicaid Expansion Decisions
Coverage of Low-Income Adults by Scope of Coverage, January 2013
Mobility Update and Discussion as of March 25, 2008
IAH CONVERSION: ELIGIBLE BENEFICIARIES BY STATE
WAHBE Brokers / QHPs across the country as of
Medicaid Income Eligibility Levels for Parents, January 2017
S Co-Sponsors by State – May 23, 2014
How State Policies Limiting Abortion Coverage Changed Over Time
Income Eligibility Levels for Children in Medicaid/CHIP, January 2017
WY WI WV WA VA VT UT TX TN SD SC RI PA OR OK OH ND NC NY NM NJ NH NV
United States & Puerto Rico
Presentation transcript:

NO RECORD MAIL TRAINING 1

PARS OVERVIEW Seeing The 'BIG' Picture!

HOW TO PROPERLY HANDLE COAs How Do We Make Corrections To Existing COAs? What Happens To My New COA When It Is Mailed From My New Address? How Long Does It Take PARS To Process My COA? What Happens When A Customer Moves and Does Not Complete a COA?

NEW CHANGE-OF-ADDRESS ORDER FORM 3575 Must Be Completely Filled Out Must Be Signed

NEW CHANGE-OF-ADDRESS ORDER FORM 3575 New Easy to Scan COA FIM and Barcode

REVISED PS FORM 3546 Check Correction Affix 3982 Label Only or Write Name and Old Address

REVISED PS FORM 3575Z MLNA Box Closed

COA Forms Scanned at One of 87 CFPS Sites AUTOMATED CHANGE OF ADDRESS FORMS PROCESS Memphis TN COA Forms Scanned at One of 87 CFPS Sites Data Entered and Verified at Four Remote Encoding Centers NCSC

What is the PS Form 3982 Process Under PARS? Will Every Carrier Route In The District Get A 3982 Label? How Will Carrier/PO Box Clerk Be Notified Of Customer Move? There Are Many Times The COA Is In The FCS (DM) Database But Not In COARS, Why Is That?

Occurs 5 days after COA entry INTERCEPTION Occurs 5 days after COA entry If start date is today – Interception 5 days If start date is in the future – Interception 5 days, but not prior to the customer’s stated effective date PARS Identifies Potential UAA Mailpieces at their Point of Origin, rather than at their Destination Both the COA Record and the Mail Must Match Exactly

PS FORM 3575 / 3546 / 3982 PROCESS (FULL UP PARS) Carrier may NOT Transcribe the Change of Address PS Form 3575 onto PS Form 3982 Carrier will Receive and Verify a Label Containing the Old Address Information and Affix It to the PS Form 3982 Court Ordered Protected Individual (COPI) – Same Handling Procedures The reasons the carrier may have to transcribe is instances where the 3982 label is not received from CFS. Since CFS is not able to reprint 3982 labels upon request from the Delivery Units, the supervisor will have to look into COARS and pull new COA information and provide to the carrier. The carrier would then have to verify the information and transcribe onto Form 3982. 2

PS FORM 3982 (Revision) Carrier / Clerk Places Label on PS Form 3982

Processing Errors - COA Data NOT Entered Correctly PS FORM 3546 If Incorrect Information is Discovered, Carrier will Complete a PS Form 3546 and Send to the CFS Unit Processing Errors - COA Data NOT Entered Correctly Patron Errors Clerk Errors CFPS OCR or AMS Look-up Errors 2

CARRIER PERSONAL KNOWLEDGE OF CHANGE TO COA Carrier Forgets or Fails to Complete PS Form 3546 Canceling a Move Order                     

CANCELLED MOVES NOT DELETED Temporary Order Customer Files Temporary Order with No End Date (or End Date Beyond What They Really Need) No End Date Policy is to Enter 364 Days (Maximum) Customer Returns “Early” and Informs Carrier Carrier Stops Sending Mail to CFS

CANCELLED MOVES NOT DELETED Permanent Order - Circular Move Customer files Permanent Order from “Point A” to “Point B” Customer Returns to “Point A” and Informs Carrier (Customer Might Even File Another “Permanent” Order from “Point B” to “Point A” ) Carrier for “Point A” Stops Sending Mail to CFS

CANCELLED MOVES NOT DELETED Permanent Order Customer Files a Family Order Customer Informs Carrier It Should be Individual Carrier Sends Only the “Right” Mail to CFS

IMPLICATIONS COA is Still in FCS Database, therefore COA is also in CARS PARS Intercepts Mail and Sends to Wrong Address PARS Intercepts “WRONG” Person’s Mail

IMPORTANCE OF PS FORM 3546 Each Example Demonstrates Carrier Personal Knowledge not Applied to PS Form 3546 Mail is Still Intercepted Using the Now Invalid Change of Address Order More Emphasis TODAY is Required in Communicating the Importance of Completion of PS Form 3546 There will be a 3546 policy sent out to re-emphasize the use for correction

COA NOTIFICATION TO DELIVERY UNIT Form 3982 Label Printed at CFS and Sent to Delivery Unit Move Validation Card Printed at NCSC

Print Form 3982 Labels at All CFS Sites FORM 3982 BRIDGE STRATEGY Print Form 3982 Labels at All CFS Sites Plan to Migrate Form 3982 Label Printing to Delivery Units Mid to Late Phase 2 Deployment

FORM 3982 LABEL Form 3982 Labels Generated at Local CFS Site CFS Clerks Separate Labels into Pouches and Dispatch to Delivery Units Carrier Verifies Label for Accuracy Carrier Places Label on Form 3982

FORM 3982 LABEL DETAILS

What Constitute A No Record Mail Piece? NO RECORD IN PARS What Constitute A No Record Mail Piece? How Should A Mail Piece With Customer Name and “Or Current Resident” Be Handled? How Should UBBM Mail Be Handled In The Delivery Unit? How Will The Delivery Unit Receive No Record Pieces From The Plant CIOSS Machine?

Mailpiece Shows Any of the Following Endorsements and sent in CIF: NO RECORD IN PARS Mailpiece Shows Any of the Following Endorsements and sent in CIF: “Current Resident” “Occupant” “Postal Customer” “Residential Customer” Or any other endorsement that indicates current resident This mail should be handled properly at the DU Deliver as Addressed Endorse and send to RTS processing 220 1 N C 18 08/01/03 EXCEPTIONAL ADDRESS FORMAT: MAIL PIECE TO BE DELIVERED AS ADDRESS UNLESS SPECIFIC REASON FOR NON-DELIVERY EXISTS ** BC: 20109432624 PM **

Carrier to Review Start Date on 3982 Label Deliver Mail as Addressed NO RECORD IN PARS Mail Sent in Prior to Effective Date Will be Sent Back to Delivery Unit “ COA Not Effective – Deliver as Addressed” Carrier to Review Start Date on 3982 Label Deliver Mail as Addressed 220 D1 1 903 C 18 08/01/03 TO CARRIER: JONES’ JANE A COA NOT EFFECTIVE DELIVER TO OLD ADDRESS ** BC: 20109432624 PM **

Mail sent in After Temporary Date Will be Sent Back to Delivery Unit NO RECORD IN PARS Mail sent in After Temporary Date Will be Sent Back to Delivery Unit “ Temporary Order Expired – Deliver as Addressed” Carrier to Review Temporary End Date on 3982 Label Deliver Mail As Addressed T220 D1 1 903 C 18 08/01/03 TO CARRIER: JONES’ JANE A TEMPORARY ORDER EXPIRED DELIVER TO OLD ADDRESS ** BC: 20109432624 PM **

NO FORWARD ORDER ON FILE NO RECORD LABEL Blank Upper Left Hand Corner Indicates No 11-Digit Found in the CARS Database Name Match Not Found 220 1 1 N C 18 08/01/03 RETURN TO SENDER NO FORWARD ORDER ON FILE UNABLE TO FORWARD ** BC: 20109432624 PM **

NO FORWARD ORDER ON FILE NO RECORD LABEL Extraction (4+3) in the Upper Left Hand Corner Indicates 11-Digit was Not Found Found 5-Digit Extraction / Name Match Not Found HAYE695 220 0 1 N C 00 08/01/03 RETURN TO SENDER NO FORWARD ORDER ON FILE UNABLE TO FORWARD ** BC: 20109432624 PM **

NO FORWARD ORDER ON FILE NO RECORD LABEL Short Name Keying in the Upper Left Hand Corner Indicates 11-Digit was Found Attempting to Name Match Extraction / Name Match Not Found HAYA 220 0 1 N C 00 08/01/03 RETURN TO SENDER NO FORWARD ORDER ON FILE UNABLE TO FORWARD ** BC: 20109432624 PM **

Two Categories of Name Keying Information: REC NAME KEYING Two Categories of Name Keying Information: Short Name - an Extraction Based on the Name Name+Number - an Extraction Based on the Name and Address Depending on the Information Already Acquired by the System, an image is sent to either Name+Number and/or Short Name 2

REC SHORT NAME KEYING Short Name Keying is Used when the Receiver’s Address has been Resolved Since the Address is Resolved, the System is Only Looking at Moves for that Address Example: PP Pero 7760 Roseberry Farm Dr Manassas, VA 20111-8231 REC Keys: PERP

REC SHORT NAME PROMPT

REC NAME + NUMBER Name + Number is Used When the Receiver’s Address has not been Completely Resolved, but the ZIP Code is Known The Name + Number Extraction Looks Within the Recipient’s ZIP Code in an Attempt to Find a Unique Match Example: Tracy A. Telo 11260 Chatterly Loop Apt 102 Manassas, VA 20109-7856 REC Keys: TELO260

REC NAME + NUMBER PROMPT

The [NO MATCH] Prompt May Appear in any Keying Mode Indicates that the Last Input is Syntactically Correct but No Matching Entry is Found in the Database REC Keyers Respond by Performing One of the Three Following Items: If the Last Entry was Incorrect, Re-Enter the Previous Response Correctly If There is Another Possible Answer, Enter a Different Response If the Previous Entry was Correct and There is Not Another Reasonable Answer, Press the <None> Key

NO FORWARD ORDER ON FILE NO RECORD LABEL Example: Bill Young, HR Manager EQUANT (Carrier Circled) 12490 Sunrise Valley Drive Reston VA 20196-1650 REC 1st Attempt EQUA490 = NO MATCH REC 2nd Attempt YOUN490 = NO MATCH Extraction Imprinted Will Reflect REC Keyers Last Attempt (2nd) YOUN490 220 0 1 N C 00 08/01/03 RETURN TO SENDER NO FORWARD ORDER ON FILE UNABLE TO FORWARD ** BC: 20109432624 PM **

NO FORWARD ORDER ON FILE NO RECORD LABEL Example: Agus Perada 111 Army Navy Dr Apt 1219 Arlington, VA 22202-2030 REC 1st Attempt PERA111 = NO MATCH REC 2nd Attempt AGUS111 = NO MATCH Extraction Imprinted will Reflect REC Keyers Last Attempt (2nd) AGUS111 220 0 1 N C 00 08/01/03 RETURN TO SENDER NO FORWARD ORDER ON FILE UNABLE TO FORWARD ** BC: 20109432624 PM **

NO FORWARD ORDER ON FILE NO RECORD LABEL Example: Murphy Payne 695 Main Street Anywhere, USA 98765 REC 1st Attempt PAYN695 = NO MATCH REC 2nd Attempt MURP695 = NO MATCH Extraction Imprinted Will Reflect REC Keyers Last Attempt (2nd) MURP695 220 0 1 N C 00 08/01/03 RETURN TO SENDER NO FORWARD ORDER ON FILE UNABLE TO FORWARD ** BC: 20109432624 PM **

NO FORWARD ORDER ON FILE NO RECORD LABEL Example: Sergio R Quezada & Daniela C Vargas 10111 Irongate Way Manassas, VA 20109-2192 REC 1st Attempt VARG111 = NO MATCH REC 2nd Attempt QUEZ111 = NO MATCH Extraction Imprinted will Reflect REC Keyers Last Attempt (2nd) QUEZ111 220 0 1 N C 00 08/01/03 RETURN TO SENDER NO FORWARD ORDER ON FILE UNABLE TO FORWARD ** BC: 20109432624 PM **

MATCHING FROM A SELECTION WINDOW Prior to Forwarding Any Mailpiece to a New Address, a REC Keyer Must Confirm that the Name, Address and Move Type in the Change of Address Database Matches the Information on the Mailpiece Image

Be Careful in Assuming REC has Keyed an Extraction Incorrectly REC Keyers CIOSS No Record Label Appears to be Keyed Incorrectly Based on Knowledge of CFS Keying Be Careful in Assuming REC has Keyed an Extraction Incorrectly REC has Several Opportunities to Make a Name Match REC Keyer May also be Presented With a Selection Window to Match Name(s) for a Delivery Point

NO FORWARD ORDER ON FILE NO RECORD CIOSS LABEL What Distinguishes a CIOSS Label from a CFS Label? YOUN490 220 0 1 N C 00 08/01/03 RETURN TO SENDER NO FORWARD ORDER ON FILE UNABLE TO FORWARD ** BC: 20109432624 PM **

FUTURE CFS NO RECORD LABEL Verbiage Change on the Label “RETURN TO POSTMASTER OF ADDRESSEE FOR REVIEW” FCS Release 1.10 – January 2007

DELIVERY TO MAIL PROCESSING Carriers Send Non-PARS Mail to the CIOSS Machine No Record Percentage Soars

CIOSS End of Run will Identify Total No Record Pieces for the P&DC NO RECORD REPORTS CIOSS End of Run will Identify Total No Record Pieces for the P&DC All Carrier Identified Mail Received from the Delivery Units Run on the same CIOSS Sort Plan In Phase I Reports are Not Available for the Delivery Units No Delineation to 5 Digit Level

NO RECORD – PARS FUTURE ENHANCEMENTS Reports Delivery Unit 5 Digit Carrier Route No Record Label (CIOSS) Route Number Identification on Each Piece

COARS (Change Of Address Reporting System) Can The Delivery Units Change Information In COARS? What Is The Purpose For COARS In The Delivery Unit? Who Will Have Access To The COARS Database? What Access Do Will A Delivery Unit Have In COARS?

CHANGE OF ADDRESS REPORTING SYSTEM (COARS) Web Based Application Allows for Lookup of COA Records View Scanned COA Forms Entire History of the COA Form is Available When Online with CFPS Research Additions / Corrections Made to a Record

CHANGE OF ADDRESS REPORTING SYSTEM (COARS) Database Contains Highly Sensitive Information Uses Advanced Encryption Techniques Users to Request Logon ID Through eAccess Users will have Read Only Access Corrections Made Using Form 3546 through a Scanner or ‘Key From Paper’ Terminal Will Accommodate 10,000 Concurrent Users PARS will automate some of the existing functions we already perform. Just like our prior automation programs – we take the slow manual effort out of tasks and automate them to reduce costs and improve service. This means things must change. And we know that change is hard for some to manage, even on an individual level. Change is even harder to manage when it crosses functional boundaries. And this program involves change for F2, F4, F1 and probably a few others. It involves new equipment like the scanners in the CFS units, and It involves modified equipment like the CIOSS, but the biggest change will be in the methods and procedures that our employees use to perform a task. They must change their daily routine that they are probably comfortable with. 2

QUERIES TO THE COARS DATABASE Individual / Family / Business Lookup By Street Name By PO Box By Rural Route / Highway Contract Other Lookups By Carrier ID + Zip    By Transaction ID

COA FORMS SUMMARY REPORT

COA IMAGE DISPLAY

COARS WEBSITE LOGON

DIAGNOSTICS “A Label Is Worth A Thousand Words” 1

LABEL GENERATED DUE TO A MOVE Forwarding Label for: Intercept First Class Mail DOE015* T 220 N0 1 901 I 15 10/02/01 JOE DOE 15 RICHARDS ST ANYWHERE MA 02026-5844 ** BC: 02026584472 **

X = Forwarding Order Expired T = Temporary Order X = Forwarding Order Expired (* or #) Character Indicates Multiple COA with Same Last Name from Same Old Address. Database ID: D = Daily National L = Local 3 Digit ID of CIOSS Site that Labeled Mail 3 - - digit ID of N = National CIOSS machine COA Name Determined by: 0 If Done by AFR, 1 If by Keyer that labeled mail CFS Extract if Used by PARS. If Not Used Space is Left Blank COA name determined by: Two-Digit REC Site ID If “00”, the AFR Finalized the Entire Mailpiece CHER470 # T 220 N 1 9 03 C 15 09/24/03 A Additional information A’ = Properly Processed Through ACS ‘O’ = Keyline Overridden ACS< - Class of mail, ‘1’ = First class ‘2’ = Periodicals ‘3’ = Standard Mail ‘4’ = Package Services Year COA Became Active ACS< Indicates that an ACS Electronic Record has been Processed. This is Printed on Intercept (I) Carrier Redirect (C) Intercept (I) ACS< - - indicates that an ACS Carrier redirect (C) electronic record has been Month of Order Start Date, ‘1’ .. ‘9’: January – processed. This is printed on ‘1’ . ‘9’: January _ September ‘A’: October the the 2 2 nd nd line line ‘B’: November ‘A’: October ‘C’: December Date Image was Resolved by AFR or REC, Expressed in Format MM / DD / YY Date mail was labeled, ‘B’: November ‘N’: No Order on File expressed in format ‘C’: December MM/DD/YY ‘N’: No Order on File

LABEL GENERATED FOR REASONS OTHER THAN A MOVE Waste Label for: RTS Standard Mail ACS NIXIE 220 3 15 08/02/04 ACS<- KEYLINE = 690805066071 ATTEMPTED – NOT KNOWN MAIL DISPOSED OF AT MAILERS REQUEST UNABLE TO FORWARD DO NOT FORWARD / DO NOT RETURN

LABEL CONTENTS NIXIE 220 3 15 09/24/02 ACS<- The Word NIXIE Will Appear First 3 - digit ID of CIOSS machine that labeled mail Digit ID of CIOSS Site that Labeled Mail Two-Digit REC Site ID If “00”, the AFR Finalized the Entire Mailpiece NIXIE 220 3 15 09/24/02 ACS<- Class of mail, ‘1’ = First class ‘2’ = Periodicals ‘3’ = Standard Mail ‘4’ = Package Services Date Image was resolved by AFR or REC, Expressed in Format MM / DD / YY ACS< - indicates that an ACS electronic record has been processed. This is printed on the 2 nd line Indicates that an ACS Electronic Record has been Processed. This is Printed on

INDIVIDUAL FORWARDING ORDER 220 D1 1 704 C 18 07/31/04 FORM 3547 PITTMAN ’ LINDA S RR 1 BOX 185 WEST FREEDOM PA 19720-9733 ** BC: 19720973385 ** Bar Code ’ Denotes Individual Individual Orders Have First Name Printed Use of ‘ to Denote Individual Order

EXAMPLE OF WASTE MAIL LABEL 220 N1 1 704 C 18 07/22/04 ACS<- WHITE COA Found For White MAIL DISPOSED OF AT MAILERS REQUEST UNABLE TO FORWARD ACS NOTIFICATION PROVIDED DO NOT FORWARD / DO NOT RETURN No Bar Code Sprayed Mail Wasted at the Plant

NO RECORD LABEL – FIRST CLASS MAIL SHAR748 220 1 1 N C 15 07/02/04 RETURN TO SENDER NO FORWARD ORDER ON FILE UNABLE TO FORWARD ** BC: 20110630948 PM ** Postmaster Human Readable to Address As Reflected on Envelope – Bar Code is to Official Postmaster Address

CFS LABEL MALO171 201703015 1 704 26 07/03/04 Class of Mail Label Date 4 Digit Keyer ID Extract Code Keyer Console Month and Year Order Became Effective 5 Digit ZIP Code Of Old Address

NO FORWARD ORDER ON FILE UNABLE TO FORWARD WRONG INDIVIDUAL Chase P O Box 52049 Phoenix AZ 85072-2049 Your Pre-Approved Chase Platinum MasterCard Erica A Nielsen 2171 San Mortiz Cir Apt 807 Herndon VA 20170-5686 NIEL171 220 1 1 N C 15 07/02/04 RETURN TO SENDER NIEL171 201703015 1704 26 07/03/04 NOTIFY SENDER OF NEW ADDRESS NIELSEN ’ MARIA E 79889 BANBURY SQ STERLING VA 20165-7895 NO FORWARD ORDER ON FILE UNABLE TO FORWARD RETURN TO SENDER ** BC: 20170568671 PM **

ERROR IDENTIFICATION NIXIE 220 3 18 07/23/04 FORM 3547D P O BOX 7502 Hollister MO 65673-7302 CHANGE SERVICE REQUESTED PRSRT STD US POSTAGE PAID BOOK CLUB ASSOCIATES #BYDBCGQ************************3-DIGIT 200 #03015486700153# MS KIMBERLY ROBINSON 1885 12TH ST SW WASHINGTON DC 20024-1205 Should Say ACS< - NIXIE 220 3 18 07/23/04 FORM 3547D NOT DELIVERABLE AS ADDRESSED MAIL DISPOSED OF AT MAILER’S REQUEST WASTE – DO NOT FORWARD / DO NOT RETURN

REC SITE IDENTIFICATION COA KEYING Salt Lake City UT 1   Wichita KS 6 Chattanooga TN 7 Charleston WV 8 Beaumont TX 10 Modesto CA 21 Fort Wayne IN 22 YES Tampa FL 24 Pittsburgh Pa 25 Selma CA 30 Fayetteville NC 34 Glendale AZ 39 San Juan 60

CIOSS SITE IDENTIFICATION Phase 1 PARS Sites SITE NAME SITE ID   Abilene TX RIOSS 795 Mojave CA RIOSS 935 Anchorage AK P&DC 995 Monmouth NJ P&DC 77 Baltimore MD P&DC 212 Morgan Station NY P&DC 100 Bowling Green KY P&DC 421 North Bay (Petaluma) CA P&DC 949 Brooklyn NY P&DC 112 North Metro GA P&DC 300 Charleston SC P&DC 294 North Texas (Coppell) P&DC 750 Charleston WV P&DC 250 Northern Virginia (Merrifield) P&DC 220 Cincinnati OH P&DC 450 Northwest Boston MA P&DC 24 City of Industry CA P&DC 917 Oakland CA P&DC 945 Colorado Springs CO P&DC 808 Orlando FL P&DC 328 Columbus OH P&DC 430 Oxnard CA P&DC 930 Dallas TX P&DC 752 Pasadena CA P&DC 910 Dulles VA P&DC 201 Portland OR P&DC 970

CIOSS SITE IDENTIFICATION cont. Phase 1 PARS Sites SITE NAME SITE ID   East Texas (Tyler) P&DC 757 Provo UT P&DC 845 Everett WA P&DC 982 Flushing (Queens) NY P&DC 110 Flint MI P&DC 484 Salt Lake City UT P&DC 841 Fort Worth TX P&DC 760 Santa Barbara CA P&DC 931 Gary IN P&DC 463 Santa Clarita CA P&DC 913 Lexington KY P&DC 403 Seattle WA P&DC 980 Madison WI P&DC 535 Staten Island NY P&DC 103 Middlesex-Essex MA P&DC 018 Suburban MD P&DC 208 Mid-Florida (Lake Mary) P&DC 327 Syracuse NY P&DC 130 Milwaukee WI P&DC 530 Watertown NY MPC 136 Minneapolis MN P&DC 553 Youngstown OH P&DC 444

CIOSS SITE IDENTIFICATION cont. Phase 2 PARS Sites SITE NAME SITE ID   Phoenix AZ 757 Provo UT P&DC 845 Margaret Sellers (San Diego) P&DC 982 Flushing (Queens) NY P&DC 110 Kilmer NJ 484 Salt Lake City UT P&DC 841 Chicago IL 606 Santa Barbara CA P&DC 931 Gary IN P&DC 463 Santa Clarita CA P&DC 913 Lexington KY P&DC 403 Seattle WA P&DC 980 Madison WI P&DC 535 Staten Island NY P&DC 103 Middlesex-Essex MA P&DC 18 Suburban MD P&DC 208 Mid-Florida (Lake Mary) P&DC 327 Syracuse NY P&DC 130 Milwaukee WI P&DC 530 Watertown NY MPC 136 Minneapolis MN P&DC 553 Youngstown OH P&DC 444