Customer Experiences with Alfresco in Healthcare

Panel Members HealthNet, Inc. Anand Nagarajan, Director, Application Development Concentra Casey Schetter, Director of Knowledge Management Mercy Health Brian Boyer, Director, Application Development Host: Jeff Jones, Alfresco

- Alfresco Use Case Date first system went live: Number of documents: Number of Users: Use Case Description: Bullet point 1 Bullet point 2 Etc.

- Goals & Challenges Top Challenges Overcome: Biggest Wins: ROI? Solving business problems Systems retired – Etc. Future Objectives and Innovation Plans:

- Alfresco Use Case Date first system went live: September 2014 Number of documents: Approximately 2000 for the initial deployment Anticipate 10,000-15,000 for the enterprise deployment in 2015 Number of Users: 250 initial users Will scale to 10,000 users in 2015 Use Case Description: Knowledge Management solution to provide clinics and other business units with the policies, procedures and other content needed to support clinic and business operations. Create a “single source of truth” where content is easily maintained, versioned and managed. Provide an easy to use interface and search / discovery capabilities for front line colleagues. Quick, intuitive and easy access to information enables service efficiencies and improved quality.

- Goals & Challenges Top Challenges We Overcame: Establishing the fundamental concepts and infrastructure to ensure content ownership and maintenance Demonstrating the value of the investment Defining the Roadmap and earning stakeholder support Biggest Wins: Alleviating the “acute symptoms” such as broken links, and uncontrolled content “Preventative Medicine”: Making it easier to create and revise content, reducing the number of problems later on Providing business ownership for the system, roadmap and processes through the Knowledge Management Team Future Objectives and Innovation Plans: Expand the scope of content stored in the system Integrations with other applications to make content available at the point of need Integrated Interface / “Single Pane of Glass” that will provide one starting point for all resources and information

- Alfresco Use Case Date first system went live: 11/28/2012 Number of documents: 35,000 Number of Users: 41,000 Use Case Description: Intranet portal, Baggot Street, runs on Alfresco + Drupal and serves as one location for all 40K employees to access all documentation. Baggot Street is accessed 130K times each day across 30 hospital locations. Policy Management System, EMS Source, provides policy forms on a tablet for the EMS/Ambulance resources in the field

- Goals & Challenges Top Challenges Overcome Policy Compliance & SharePoint Biggest Wins Easier Policy compliance for Joint Commission Future Objectives and Innovation Plans Online document editing and collaboration Policies, procedures and other documentation pushed to co- workers

Fire Side Chat Top Issues Confronting Hospitals: 2013 *American College of Healthcare Executives' annual survey -2013

Fire Side Chat – What is the impact? Affordable Care Act Meaningful Use Financial and resource challenges in healthcare Big Data – Business Intelligence/Analytics Initiatives Growth and acceptance of Open Source Demand to share info across enterprise *American College of Healthcare Executives' annual survey -2013

Thank you!